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60 Hhaexchange Customer Operations Manager Jobs Hiring Near You

Hertz

Customer Operations Manager

Louisville, KY

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order ...

Hertz

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

New

Frida

Customer Operations Manager

Bentonville, AR

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing - sometimes all before noon. That's where we come in. Founded in 2014 by ...

Frida

Customer Operations Manager

Bentonville, AR · On-site

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing - sometimes all before noon. That's where we come in. Founded in 2014 by ...

Epicor

Customer Operations Manager

Austin, TX

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

About the job As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability. Principal Responsibilities: * Analyses customer ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability. Principal Responsibilities: * Analyses customer ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability. Principal Responsibilities: * Analyses customer ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Milwaukee, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

Sentara

Manager, Customer Operations

Norfolk, VA

$10K/mo

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment. Responsibilities

Integer

Manager, Customer Operations

Hudson, MA · On-site

$141K/yr

The primary purpose of this position is to manage professional employees as well as be accountable for the performance of the Customer Operations Specialist team, providing leadership, direction, and ...

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Infographic showing various Customer Operations Manager job openings at Hhaexchange in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% Physical, 12% Hybrid, and 29% Remote job distribution.

Customer Success (Operations) Manager

HHAeXchange

Columbus, OH

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel. 

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
  • Ensure client retention through delivery of exceptional service and support.
  • Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
  • Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
  • Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
  • Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
  • Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
  • Collaborate with the sales team to identify and grow opportunities within the market.
  • Address gaps in implementation, services, support and or/client needs.
  • Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. 
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree required
  • 3+ years of client service experience required
  • Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
  • Experience with a partner ecosystem preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong client relationship management skills with the ability to creatively solve problems to meet client needs
  • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
  • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
  • Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
  • Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
  • Proficiency in Salesforce and MS Office Suite
  • Negotiation skills at all management levels with a high measure of authority in critical situations.
  • Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
  • Strong problem-solving and analytical skills
  • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
  • Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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