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41 Playbook Customer Operations Manager Jobs Hiring Near You

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

As a result of your time in this role, you supported Playbook in exponential growth nationwide. You ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

As a result of your time in this role, you supported Playbook in exponential growth nationwide. You ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Playbook

Client Operations Manager

New York, NY

$130/hr

As a result of your time in this role, you supported Playbook in exponential growth nationwide. You ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Playbook

Director of Operations

Chicago, IL

$110/hr

This role plays a key part in sustaining and scaling Playbook's site operations across our core service lines: fitness center management, hosted meetings and events, tenant and public programming ...

Playbook

Director of Operations

Chicago, IL

$110/hr

This role plays a key part in sustaining and scaling Playbook's site operations across our core service lines: fitness center management, hosted meetings and events, tenant and public programming ...

Playbook

Director of Operations

Chicago, IL · On-site

$110/hr

This role plays a key part in sustaining and scaling Playbook's site operations across our core service lines: fitness center management, hosted meetings and events, tenant and public programming ...

Playbook

HubSpot CRM Expert

Hoboken, NJ

Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... The HubSpot CRM Expert will support our sales force through aiding with marketing sizing, market ...

Playbook

Customer Success Associate

Hoboken, NJ

Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... and manage programs for students and communities across the world. We have an amazing list of ...

Playbook

Customer Support Representative

$20K - $35K/yr

... CRM. We're a fast-moving, product-obsessed team, and our Support function sits right at the center of it all. About the Role As Playbook grows, so does the complexity and volume of our customer ...

Playbook

Director of Marketing

Hoboken, NJ · Remote

Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...

Playbook

Director of Marketing

Hoboken, NJ

Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...

Playbook

Sales & Account Assistant

Hoboken, NJ

$19.50 - $25.75/hr

About Playbook Playbook is the #1 place to launch your career in sports & technology. We believe ... We have an amazing list of customers and partners including 100's of schools, Google, Amazon ...

Playbook

Market Research Expert

Hoboken, NJ

... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...

Playbook

Market Research Expert

Hoboken, NJ

... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...

Playbook

Front End Developer

Hoboken, NJ

$113K - $132K/yr

Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...

Playbook

Meetings & Events Coordinator

San Francisco, CA · On-site

$90K/yr

Facility Operations & Management: You'll maintain pristine common areas, ensuring operational ... You will provide the highest level of customer service to each event guest to ensure tenants rebook ...

Playbook

Technical Writer

Hoboken, NJ

... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...

Playbook

Technical Writer

Hoboken, NJ · On-site

... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...

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Playbook Jobs Information

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Infographic showing various Customer Operations Manager job openings at Playbook in the United States as of June 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 92% Physical, and 8% Remote job distribution.
Client Operations Manager

Client Operations Manager

Playbook

New York, NY • On-site

$130/hr

Full-time

Medical, Life, Retirement

Posted 16 days ago

Job description

Salary:  $130-150K. With top performance, you are also eligible to become a shareholder in our company and earn equity. 
Benefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage.  Plus, a 4% employer match with our 401(k).  Other incredible benefits HERE.
Location: NYC Metropolitan Area
Reports to: Director of Client Delivery
 
Your Mission:
Your mission is to oversee day-to-day service delivery at multiple client locations.  Upon hire, you will manage locations across the country. For each of our sites in these cities, you will manage and support your onsite host teams, ensuring high-quality operations that align with client expectations and our company standards. Think of your role as the essential bridge between the frontline team members that you manage (our hosts) and our leadership team.
 
Your Legacy:
As a result of your time in this role, you supported Playbook in exponential growth nationwide. You were able to retain both your clients and host teams, and the way your team performed elevated the bar for the rest of our company. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.
What You're Responsible For:
  • Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors, event managers, and fitness team members) across multiple client locations, creating a culture where team members feel supported, motivated, and excited to grow. Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement. Partner with the People Team to hire top talent and deliver exceptional onboarding experiences.
  • Client Relationship Management: Act as the primary operational contact for client stakeholders at each location, typically property or asset managers. Build strong, trust-based relationships through consistent communication and proactive issue resolution. Identify potential risks, service gaps, or concerns and escalate them to the Strategic Advisor to ensure client satisfaction and long-term partnership success.
  • Performance Monitoring & Reporting: Track and analyze key performance indicators (KPIs) across all sites to measure success and identify areas for improvement. Prepare and deliver monthly and quarterly operational updates for both internal teams and external stakeholders. Leverage data and client feedback to inform continuous improvement strategies and enhance overall service delivery.
  • Program Implementation & Process Improvement: Lead the rollout of new initiatives, policies, and operational enhancements across host teams to drive consistency and excellence. Ensure strict adherence to standard operating procedures, brand guidelines, and compliance requirements. Collaborate closely with cross-functional teams to optimize performance and elevate the overall client and tenant experience.
Who You Are - Baseline Expectations:
  • You have 5+ years of experience in operations, hospitality, facilities, or client services-preferably in a multi-site or field management role. You come from industries that are focused on people - not products.
  • You have at least 3 years of experience managing full-time team members, with demonstrated ability to motivate and lead high-performing teams.
  • You have experience serving as the primary point of contact for multiple client stakeholders across various locations and time zones.
  • Experience managing budgets, interpreting P&L reports, and confidence in using these to create and present operational and financial reports summarizing key metrics and trends.
  • You are familiar with and/or passionate to learn about the commercial real estate ecosystem. This includes understanding our key stakeholders (Asset Management, Leasing, Property Managers, Facilities, Security) and landlord priorities (leasing, operational expenses, etc.).
Who You Are - Core Competencies:
  • You're obsessively client-centric. You prioritize partner needs, ensuring their success and fostering long-term relationships.  You have led effective client meetings that deliver value and contribute to strong partner relationships. You have effectively managed the customer lifecycle, including onboarding, steady state, renewals, growth, and expansion.
  • You're a thoughtful communicator. You have been responsible for all client communication, including scheduling and leading meetings and closing the loop on all next steps to ensure everyone feels informed, heard, and aligned.
  • You embody our brand. You represent our company with professionalism and expertise, building trust and championing our brand mission and values. You have served as a trusted advisor to clients, providing strategic direction and ensuring the delivery of value across our products and services.
  • You're a strategic thinker. You make data-driven decisions with a long-term focus to drive customer and business growth.  You have served as a trusted advisor to clients, providing strategic direction and ensuring the delivery of value across our products and services.
  • You're an exceptional leader and coach. You have managed high-performing teams in the past and have provided exceptional feedback, coaching, and support to them that ensured they were highly successful.  Your previous direct reports say you're one of the best leaders they've had the privilege of working for.
  • You're remarkably organized. You efficiently manage tasks, projects, and resources, ensuring timely and accurate support for our partners and Hosts. You can thrive in a dynamic, fast-paced, collaborative startup environment.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE.  Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders.  An assessment of how you have exhibited our values is also an important part of your performance review process.
 
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We know the more inclusive we are, the greater our impact will be!
 
A Quick Note About Salaries:
We list salaries based on a few key factors.  These include location-specific budgets, market trends, team size, and the scope of the building.  Since we're a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it?  We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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