Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... The HubSpot CRM Expert will support our sales force through aiding with marketing sizing, market ...
23 Playbook Customer Operations Manager Jobs Hiring Near You
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... The HubSpot CRM Expert will support our sales force through aiding with marketing sizing, market ...
Customer Success Associate
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... and manage programs for students and communities across the world. We have an amazing list of ...
Customer Success Associate
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... and manage programs for students and communities across the world. We have an amazing list of ...
Director of Marketing
Hoboken, NJ · Remote
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Director of Marketing
Hoboken, NJ · Remote
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Sales & Account Assistant
$19.50 - $25.75/hr
About Playbook Playbook is the #1 place to launch your career in sports & technology. We believe ... We have an amazing list of customers and partners including 100's of schools, Google, Amazon ...
Sales & Account Assistant
$19.50 - $25.75/hr
About Playbook Playbook is the #1 place to launch your career in sports & technology. We believe ... We have an amazing list of customers and partners including 100's of schools, Google, Amazon ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...
Market Research Expert
Hoboken, NJ · On-site
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...
Market Research Expert
Hoboken, NJ · On-site
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking to bring on an exceptional market researcher who will be able to ...
Front End Developer
$113.80K - $132.40K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Front End Developer
$113.80K - $132.40K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...
Wellness Program Manager
Chicago, IL · On-site
$40/hr
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
Wellness Program Manager
Chicago, IL · On-site
$40/hr
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
Quick apply
Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high ... Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a ...
... manage programs for students and communities across the world. We have an amazing list of customers ... the Playbook brand. * Help to manage graphic design content creation calendars and our team of ...
... manage programs for students and communities across the world. We have an amazing list of customers ... the Playbook brand. * Help to manage graphic design content creation calendars and our team of ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...
... manage programs for students and communities across the world. We have an amazing list of customers ... About the Role Playbook is seeking a talented and experienced technical writer to work alongside ...
Business Development Associate
$48.70K - $66.80K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Business Development Associate
$48.70K - $66.80K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Quick apply
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Fitness Manager in Chicago Your Mission: Your mission is to lead group fitness sessions across ... Team and Operational Support : You will support the Operations Team with projects to increase ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... manage programs for students and communities across the world. We have an amazing list of customers ...
Playbook Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What does a Customer Operations Manager do?
A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What other companies are hiring for Customer Operations Manager jobs?
What are the most popular categories at Playbook?
Job description
Company Mission
At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world.
We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.
About the Role
Playbook is seeking to onboard a professional enthusiastic HubSpot CRM Expert to join our fast-growing company and be a key part of expanding our sales department. The HubSpot CRM Expert will support our sales force through aiding with marketing sizing, market outreach, and follow-ups, managing our technology systems, as well as organizing and maintaining our CRM systems and other sales tools.
Salary: 36,500-40,000
Tasks, Duties, Responsibilities
Cleaning and maintaining records of our customer relationships management systems on HubSpot for our sales department.
Manage technological issues that arise throughout the workflow cycle.
Responsible for enabling the sales team to use content, assets, and materials that are externally facing to facilitate the sales cycle-knowledge base.
Managing various sales enablement projects and coordinating sales enablement activities.
Knowledge, Skills, Competencies
Extensive knowledge of sales enablement processes and best practices
Strong oral and written communication skills are crucial, as is a proven ability to influence others
Strong strategic, conceptual, and analytical thinking, and decision-making skills
High adaptability and flexibility, including the ability to manage deadline pressure, ambiguity, and change
Established track record of delivering successful business outcomes
Experience working in sales and understand the challenges experienced by salespeople
Qualifications
1+ years of experience in an enterprise sales function (within SaaS technology sales preferred)
Completed a Bachelor's Degree in business administration or related field
Benefits
401(k) and 401(k) matching
Paid Time Off
Health Reimbursement Account (HRA)
Paid Travel Opportunities