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60 Giant Customer Operations Manager Jobs Hiring Near You

The GIANT

PT Team

Philadelphia, PA · On-site

Providing quality customer service is an essential component of every position within The GIANT ... Perform total store duties as assigned by Salaried Store Management and Team Leads. * Implement ...

The GIANT

Pharmacy Manager - Hummelstown, PA

Hummelstown, PA · On-site

$61.25 - $72/hr

About Us The GIANT Company, based out of Carlisle, Pennsylvania, has been serving customers since ... Manage the day-to-day operations in the pharmacy department * Responsible for filling prescriptions ...

The GIANT

Staff Pharmacist - Cumberland, MD

Cumberland, MD · On-site

$59 - $69.25/hr

About Us The GIANT Company, based out of Carlisle, Pennsylvania, has been serving customers since ... Our pharmacies are led and managed by licensed pharmacists, providing expert guidance and clinical ...

The GIANT

Staff Pharmacist - Dickson City, PA

Dickson City, PA · On-site

$59 - $69.25/hr

... customers and your community. At The GIANT Company, we are passionate about building strong ... Perform record-keeping functions as assigned by Department Manager. General Qualifications: * Must ...

The GIANT

Staff Pharmacist - Carlisle, PA

Carlisle, PA · On-site

$58 - $68/hr

... customers and your community. At The GIANT Company, we are passionate about building strong ... Perform record-keeping functions as assigned by Department Manager. General Qualifications: * Must ...

The GIANT

PT Staff Pharmacist - Red Lion, PA

Red Lion, PA · On-site

$57.75 - $68/hr

... customers and your community. At The GIANT Company, we are passionate about building strong ... Perform record-keeping functions as assigned by Department Manager. General Qualifications: * Must ...

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Giant Jobs Information

What is it like to work at Giant?

Giant is a company that values collaboration and innovation, fostering a culture of teamwork and open communication among its employees.

The company's structure is designed to support a flat organizational hierarchy, allowing employees to work closely with cross-functional teams and contribute to the development of new products and services. Giant's work environment is often described as dynamic and fast-paced, with a focus on driving business growth and customer satisfaction.

Working at Giant may appeal to individuals who are passionate about technology and entrepreneurship, as the company offers opportunities for professional growth and development in a rapidly evolving industry.

What makes Giant an attractive place to work?

Giant is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Giant, individuals can contribute to the company's mission and be part of a team that values innovation, teamwork, and excellence, providing a platform for career advancement and personal development.

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Admin I Customer Care Representative

The GIANT

Scarborough, ME • On-site

$19 - $28.50/hr

Other

Posted 4 days ago

Job description

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
Responsible for managing level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email. Provide clear information or direction regarding actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders; digital offers; and loyalty programs.
Schedule: This is a full-time, 40-hour-per-week position scheduled from 8:00AM - 4:00PM or 10:00AM - 7:00PM , including one weekend day. Schedule may occasionally vary based on business needs.
This position can be based in one of our offices located in Salisbury, NC or Scarborough, ME.
**Please Note: This is a remote role; however, candidates must live within operating states or be within commuting distance of an office, as periodic onsite attendance may be required. **
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities:

  • Support inbound customer inquiries
  • Support email/survey/Contact Us customer inquiries
  • Work with customers and stores to document, resolve and/or escalate problems being reported. As part of the process, accurately record required contact information and problem description in the appropriate application. Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.
  • Provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed.
  • Gather data during the problem-solving process, analyze the situations, and provide solutions.
  • Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reported by stores and customers.
  • Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
  • Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing the appropriate application.
  • Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
  • Ensure proper notification and escalation procedures are followed to update business users and customers.
Qualifications:
  • Demonstrate excellent writing, grammar, and computer skills in order to meet department standards.
  • Demonstrate empathy and responsiveness to customers' concerns.
  • Up to 2 years of relevant experience
  • High school diploma or equivalent

ME/NC/PA/SC Salary Range: $19.00 - $28.50
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-CC1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
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About Giant

Sourced by ZipRecruiter

At the GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia and New Jersey. We are committed to being an inclusive place to work Staff Pharmacist, Pharmacist, Staff, Grocery, Healthcare

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Carlisle, PA, US

Year founded

1923

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