60 Giant Customer Service Jobs Hiring Near You

Category/Area of Expertise: Retail Store Positions
Job Requisition: 535036
Address: USA-PA-Blue Bell-1760 Dekalb Pike
Store Code: GC - Store Mgrs (2600335)
At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.
PRIMARY PURPOSE
At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way.
The primary purpose of the position is to accurately select GIANT Direct orders throughout the store, while maintaining all company service policies and established procedures including safety, food safety, and sanitation practices.
DUTIES AND RESPONSIBILITIES
* Greet all customers, provide prompt, courteous customer service
* Accurately match all items from the customer's online shopping list
* Shop multiple customer orders simultaneously using designated tools and equipment
* Substitute items for customers if requested
* Assist customers picking up orders at designated parking spots or drive-through
* Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
* Bag or package merchandise according to established company policies and procedures; label and store packaged items in designated area for customer pick up
* Must dress according to company policy, maintains a neat, clean appearance at all time
* Observes and follows all company policies and procedures including safety, food safety, and sanitation practices
* Team focused, willingness to collaborate
* Assists in special projects and performs other functions as assigned
QUALIFICATIONS
* Excellent interpersonal, organizational, communication, and customer service skills
* Problem solver who is willingness to learn multiple tasks and technical requirements
* Ability to use computers and other communication systems required to perform job functions
* Must be authorized to work in the U.S.
* Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
* Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
* Must meet the company performance standards for the job including but not limited to regular attendance.
* Must be able to use, or learn to use, the equipment and tools used to perform this job.
PHYSICAL REQUIREMENTS
* Shift Hours: Minimum 4-hour shifts or more depending upon business needs
* Job Cycles: Continual Max
* Lift/carry: 50 lbs.
* Stand 55%, Sit 0%, Walk 45%
* Category IV: Lifting, carrying, P/P up to 50 lbs.
* Max Pull static: 20 lbs.
* Perform repetitive hand motions using various equipment
* Frequently reaching at waist level and occasionally above shoulder or below waist level
* Can gather up to five shopping carts at a time and push them to designated areas
* Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
* Exposure to weather conditions
PREFERRED REQUIREMENTS
* Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.
The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.