ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Tennessee (NOW HIRING)

RXO

Representative, Customer Operations

Chattanooga, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Representative, Customer Operations

Chattanooga, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

CoreTrust Purchasing Group

This role blends elements of Customer Operations, Revenue Operations, and documentation/legal ... Manage case workflows within Salesforce, ensuring efficient issue resolution and clear ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

Rain For Rent

Operations Manager

Memphis, TN

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

Rain for Rent

Operations Manager

Memphis, TN · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

Pivot Parking LLC

OPERATIONS MANAGER

Nashville, TN · On-site

This role manages frontline staff, schedules, and workflows to ensure safe, efficient, and courteous service for all customers and clients. The Operations Manager monitors facility performance ...

Apply Early

Career Site

Operations Manager

Brentwood, TN · On-site

$140K - $160K/yr

Liberty Mechanical, LLC- Operations Manager Full Liberty Mechanical, LLC is a Commercial HVAC, ... This role is pivotal in managing our employees and customers, procuring materials and equipment ...

Amazon

Operations Manager

Memphis, TN

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Nashville, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

La Vergne, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Genuine Parts Company

Operations Manager

Nashville, TN · On-site

The Operations Manager acts as liaison between customers, our sales force, and distribution. JOB DUTIES * Maintains all sales support activities at the branch. * Trains sales staff on sales related ...

Amazon

Operations Manager

Knoxville, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Memphis, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

JSM & ASSOC LLC

Operations Manager

Nashville, TN · On-site

The Operations Manager is responsible for planning maintenance operations, managing staff ... Meet regularly with the Customer and as necessary with the Airport Authority & TSA to assure a high ...

next page

Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Tennessee

Customer Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Tennessee? For Customer Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Tennessee look for? The top searched job categories for Customer Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Operations Manager jobs? Cities in Tennessee with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Representative, Customer Operations

Representative, Customer Operations

RXO

Chattanooga, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

260th of 352 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
  • Support Sales with managing the branch's key accounts
  • Enter loads and confirm notes about the status of shipments
  • Schedule pickup and delivery appointments with warehouses and customers
  • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
  • Handle any issues that arise on shipments and share information and updates with the customer
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
  • Monitor report cards
What you'll need to excel:
At a minimum, you'll need:
  • Excellent verbal and written communication skills
  • Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
  • The ability to work in a fast-paced environment
It'd be great if you also have:
  • 1 year of sales or customer service experience
  • 1 year of related experience and/or training, and a general understanding of the transportation industry
  • Solid attention to detail and follow-up skills with experience identifying and resolving problems
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan with up to 5% company match
  • Pre-tax accounts to help streamline eligible expenses
  • Company-paid disability and life insurance
  • Employee Assistance Program (EAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

What RXO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply