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Director Customer Operations Jobs in Tennessee (NOW HIRING)

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

StandardAero

Director, Customer

Maryville, TN

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

RXO

Customer Operations Representative

Knoxville, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

RXO

Representative, Customer Operations

Chattanooga, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

RXO

Representative, Customer Operations

Chattanooga, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Tennessee

Director Customer Operations information

See Tennessee salary details

$30.9K

$97.7K

$162.9K

How much do director customer operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director customer operations in Tennessee is $97,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Tennessee? The most popular types of Customer Operations jobs in Tennessee are:
What are popular job titles related to Director Customer Operations jobs in Tennessee? For Director Customer Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Tennessee look for? The top searched job categories for Director Customer Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Director Customer Operations jobs? Cities in Tennessee with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $97,732 per year, or $47 per hour.

Director, Customer

StandardAero

Maryville, TN • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

StandardAero rating

8.5

Company rating: 8.5 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

12th of 65 rated aviation services

Job description


Customer Director
Location: Maryville TN
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.
The Customer Director is the Director of Programs on the APU team and it is in the AOP. This is a key position leading the APU program including contract negotiations, customer relations, and partnering with Operations on local production.
What You Will Do
  • Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis
  • Demonstrates understanding and adherence to Just Culture principles
  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector
  • Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention
  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction
  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement
  • Partners with sites to evaluate customer fulfillment performance and leads identification, coordination, and implementation of corrective actions
  • Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums
  • Manages full employee lifecycle for direct reports, including recruitment, training, performance management, employee relations, and health and safety
  • Supports business operations through budget management, continuous improvement initiatives, and contributions to strategic planning, forecasting, and special projects

Minimum Qualifications:
  • University degree in business administration, commerce, engineering; or equivalent, or Six+ years of relevant experience
  • 3+ years of experience in customer service or account management experience in an aerospace environment.

Preferred Qualifications:
  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • Strong negotiation, conflict resolution, and customer service skills.
  • Working knowledge of products within the sector

Benefits That Make Life Better
  • Comprehensive Healthcare
  • 401(k) with 100% company match up to 5%
  • Paid Time Off starting day one
  • Bonus opportunities
  • Health & Dependent Care FSAs
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence Since 1911
With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.
Inclusivity Is Our Standard
StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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