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Operations Manager Business Operations Jobs in Tennessee

Pilot.com

Manager, Business Operations

Nashville, TN · On-site

Customer Operations is made up of 150+ employees who partner with our customers to manage their financial back office and support their business goals. This is an individual contributor role ...

Pilot.com

Manager, Business Operations

Nashville, TN · Hybrid

Customer Operations is made up of 150+ employees who partner with our customers to manage their financial back office and support their business goals. This is an individual contributor role ...

Cerbo OptiMantra

Business Operations Manager

Nashville, TN · On-site

$120 - $150/hr

What You'll Do As Business Operations Manager, you will sit within Finance and support operational reporting and presentation prep for senior leadership, translating activity across the business into ...

CCU, LLC

Operations Manager

Chattanooga, TN · On-site

$70 - $90/hr

The Operations Manager is responsible for overseeing daily business operations, ensuring efficiency, productivity, and compliance with company standards. This role manages staff, coordinates ...

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Operations Manager Business Operations information

What does an operations manager in business operations do?

An Operations Manager in Business Operations is responsible for overseeing the daily activities that keep a business running efficiently. They coordinate processes across departments, manage resources, implement policies, and ensure that the organization's goals are met. Their role often includes analyzing workflows, improving productivity, and managing budgets and staff. Operations Managers play a crucial part in optimizing business performance and supporting growth.

How does an operations manager in business operations typically collaborate with other departments to improve efficiency?

As an Operations Manager in Business Operations, you’ll regularly work cross-functionally with departments such as finance, human resources, sales, and IT. This collaboration often involves streamlining processes, sharing data insights, and addressing operational bottlenecks. For example, you might coordinate with the IT team to automate reporting tasks or with HR to refine onboarding processes. Regular meetings, project management tools, and open communication are key to ensuring that all teams are aligned on operational goals. Building strong relationships across departments is essential for driving efficiency and supporting organizational growth.

What are the key skills and qualifications needed to thrive as an operations manager in business operations, and why are they important?

To excel as an Operations Manager in Business Operations, you need strong analytical, organizational, and leadership skills, often backed by a bachelor's degree in business or a related field. Familiarity with ERP systems, process improvement methodologies (like Six Sigma), and project management tools is highly valued. Excellent communication, problem-solving, and adaptability are crucial soft skills for leading teams and driving operational efficiency. These competencies are vital to streamline processes, optimize resource utilization, and achieve organizational goals in a competitive business environment.

What is the difference between Operations Manager Business Operations vs Operations Coordinator?

AspectOperations Manager Business OperationsOperations Coordinator
CredentialsBachelor's degree; often certifications in project management or operationsBachelor's degree; relevant certifications are a plus
Work EnvironmentOversees multiple departments, strategic planning, high-level decision makingSupports daily operations, coordinates tasks, assists managers
Employer & Industry UsageCommon in corporate, manufacturing, and service industriesFound in similar industries, often as entry to mid-level role

The Operations Manager Business Operations focuses on strategic oversight and managing multiple departments, while the Operations Coordinator handles daily operational tasks and supports the management team. Both roles require similar educational backgrounds but differ in scope and responsibility.

Is operations manager a high paying job?

Operations managers typically earn competitive salaries that vary by industry, location, and experience level. They often receive additional benefits such as bonuses and performance incentives, reflecting the importance of their role in organizational efficiency and strategy.

What are popular job titles related to Operations Manager Business Operations jobs in Tennessee?

For Operations Manager Business Operations jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Operations Manager Business Operations jobs in Tennessee look for?

The top searched job categories for Operations Manager Business Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Operations Manager Business Operations jobs?

Cities in Tennessee with the most Operations Manager Business Operations job openings:

Operations Manager Business Operations jobs near you

Manager, Business Operations

Pilot.com

Nashville, TN • On-site

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

The Role
Pilot is building a first-of-its-kind, hybrid software/service solution to tackle the financial back office (bookkeeping, tax, CFO, etc.) so founders and business owners can focus on building and running their businesses. We work with thousands of customers in the tech startup and SMB sectors, and we're growing quickly.
Customer Operations is made up of 150+ employees who partner with our customers to manage their financial back office and support their business goals. This is an individual contributor role reporting into the Head of Business Operations, working closely with Customer Operations service delivery teams, cross-functional partners, and peer Business Operations Managers.
This role sits at the center of how we plan, allocate, and forecast work across the organization, and increasingly, how we automate that work. Pilot is moving fast toward agentic, AI-assisted operations, and this person will build and own the systems, models, and reporting that make that shift possible: work orchestration, KPI reporting, resource forecasting, and billing. This isn't a role for someone who wants to build one dashboard and maintain it. It's for someone who wants to keep building better systems as the work itself changes.
The role requires real fluency with data and automation tools (Excel/Sheets at an expert level, plus a builder's instinct for where AI and scripts can replace manual work), sharp attention to detail, and good judgment about what results imply for our strategy and performance. This person works directly with senior leadership.
This is a hybrid in-office role based in either our San Francisco or Nashville office.
Key Responsibilities
  • Work Orchestration: Own the systems and processes that plan and allocate work across the organization. Build and maintain the models that route work efficiently as volume, team capacity, and service lines change.
  • KPI Reporting: Build and maintain reporting that gives leadership a clear, accurate, real-time view of business performance. Know the data well enough to catch anomalies before they become someone else's problem.
  • Resource Forecasting: Build and maintain forecasting models that project staffing and capacity needs against demand. Translate forecasts into recommendations leadership can act on.
  • Billing Operations: Own billing sheet accuracy and process, including the reconciliation and QA that keeps them error-free at scale.
  • Automation & AI Adoption: Identify where manual, spreadsheet-based, or repetitive work can be automated or AI-assisted. Build these solutions directly rather than just recommending them, using tools like Excel/Sheets scripting, SQL, and emerging AI tooling.
  • Process Optimization: Identify and implement improvements to the processes, workflows, and systems this role owns, so accuracy and efficiency improve as the business changes. When an improvement requires cross-functional buildout, lead it end to end, including the change management to get it adopted.

About You
  • Experience: 3-5 years in business operations, analytics, or finance, ideally in a start-up or technology-forward environment, with a track record of actually building and running a system. Experience owning forecasting, billing, or resource-planning is a strong plus.
  • Technical Proficiency: Expert-level Excel/Sheets (formulas, modeling, automation/scripting), plus working proficiency in SQL and analytics tools (e.g., Looker). Comfort using AI tools like Claude Cowork.
  • Detail Orientation: A track record of getting the numbers right the first time.
  • Systems Thinking: Able to see how planning, allocation, forecasting, and billing connect, and to design solutions that account for the whole picture rather than one piece of it.
  • Project Leadership: Demonstrated experience leading the build or overhaul of an operational system, including the change management needed to get a team to adopt it.
  • Communication: Strong verbal and written communication skills, with the ability to work directly with senior leadership and translate technical or data-heavy work into clear recommendations.

About Pilot
Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.
Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion - Meet Fintech's Newest Unicorn.
Why Pilot?
  • We invest in our employees' development and happiness because our employees are the keys to our success and ensuring happy customers
  • The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
  • Flexible vacation/time-off policy
  • All federal holidays are observed
  • Competitive benefits package including additional wellness benefits
  • Parental leave for birthing or non-birthing parents - 100% pay for 12 weeks
  • 401(k) plan

The base pay range target for the role seniority described in this job description is $72,000 - $105,000 in Nashville, and between $97,000 - $136,000 in San Francisco, CA. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.
Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot's recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

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