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Customer Operations Manager Jobs in Dallas, TX (NOW HIRING)

GEODIS

Customer Operations Supervisor

Plano, TX · On-site

$70K - $75K/hr

Customer Operations Supervisor Summary A Customer Operations Supervisor is a working supervisor responsible for managing operational support to our customer-facing reps, including but not limited to ...

GEODIS

Customer Operations Representative

Plano, TX

$22 - $24/hr

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

GEODIS

Customer Operations Representative

Plano, TX · On-site

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

DHL

Operations Manager (Operations Manager II)

Wilmer, TX · On-site

$72K - $85K/yr

Shift hours for this openings are Fri-Sun 6pm-6am Operations Manager (Operations Manager II) The ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

EoS Fitness

Operations Manager

Desoto, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Richland Hills, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Customer Operations Manager information

See Dallas, TX salary details

$44K

$122.3K

$134K

How much do customer operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer operations manager in Dallas, TX is $122,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,600.00 and $132,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Dallas, TX? The most popular types of Customer Operations jobs in Dallas, TX are:
What are popular job titles related to Customer Operations Manager jobs in Dallas, TX? For Customer Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Dallas, TX look for? The top searched job categories for Customer Operations Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Customer Operations Manager jobs? Cities near Dallas, TX with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Dallas, TX as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $122,346 per year, or $58.8 per hour.

Customer Operations Supervisor

GEODIS

Plano, TX • On-site

$70K - $75K/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

269th of 359 rated logistics

Job description

Customer Operations Supervisor

Summary

A Customer Operations Supervisor is a working supervisor responsible for managing operational support to our customer-facing reps, including but not limited to customer updates, load building, POD retrieval, and appointment setting through the supervision and development of a team of Customer Operations Reps.

Job Duties

* See disclaimer 1 and 2 at the end of this Job Description.

Primary Duties

• Commit to effective execution and outstanding customer service and hold that accountability with your team. Ensure adherence to the department SOPs, customer operational requirements for the team's assigned accounts, and overall Best Practices.

• Resolve and troubleshoot any issues arising during the life cycle of a shipment.

• Ensure a broad understanding of all accounts within the Operations Team regardless of their individual Operations Rep assignment. Utilize reports to ensure the team is managing the service requirements for the assigned loads and rebalance the workload as needed.

• Look for opportunities and develop processes to increase efficiency.

• Serve as an escalation point for service issues and inter-department conflicts.

• Recognize operational weaknesses, develop solutions, and implement corrective actions.

• Host regular team meetings to discuss market conditions and share important company updates

• Meet weekly one-on-one with team members to monitor effectiveness in their roles and

developmental opportunities.

• Lead training and development for the department

• Interview and train prospective and new team members

• Back up teammates as necessary when out on PTO or don't have enough bandwidth.

• Complete team member performance appraisals, discipline, and goal-setting

Other Duties

• As required and assigned

Experience

• Minimum 2 years related experience and/or training.

  • Experience with Drayage transportation 

• PC proficiency to include strong Microsoft Office skills with Word, Outlook, Excel and PowerPoint.

  • Advanced Excel skills is a plus.

Essential Skills

• Excellent written and verbal communication skills and organizational skills

• Maintains discretion and sensitivity with confidential information

• A self-starter who can manage priorities and make trade-offs when needs change

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Environment

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

Disclaimer

1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

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