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Customer Operations Manager Jobs in Dallas, TX (NOW HIRING)

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

GEODIS

Customer Operations Representative

Plano, TX

$22 - $23/hr

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

GEODIS

Customer Operations Representative

Plano, TX · On-site

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Dallas, TX

Customer Operations Manager information

See Dallas, TX salary details

$40K

$111.1K

$121.8K

How much do customer operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer operations manager in Dallas, TX is $111,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,400.00 and $120,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Dallas, TX?

The most popular types of Customer Operations jobs in Dallas, TX are:

What are popular job titles related to Customer Operations Manager jobs in Dallas, TX?

For Customer Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Dallas, TX look for?

The top searched job categories for Customer Operations Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Operations Manager jobs?

Cities near Dallas, TX with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $122,324 per year, or $58.8 per hour.

Clearspan Customer Operations Manager

Clearspan LLC

Plano, TX • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Clearspan Customer Operations Manager (COM) 
Reports To: Director, Core Networks
Location: Plano, Texas
Classification: Full-Time, Exempt
Position Summary
The Customer Operations Manager serves as the primary operational relationship manager for assigned customers. The COM acts as a trusted advisor, customer advocate, and cross-functional coordinator, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.
Key Responsibilities
·       Own the operational health of assigned customer accounts.
·       Lead recurring operational and executive customer meetings.
·       Coordinate incidents, escalations, upgrades, and change management.
·       Deliver operational reporting, utilization analysis, and recommendations.
·       Partner with Operations, Engineering, Service Delivery, Sales Engineering, Product Management, and Finance.
·       Advocate for customer requirements and continuous service improvement.
Technical Knowledge & Software Platforms:
Required Knowledge
·       UCaaS and hosted voice concepts
·       VoIP, SIP, QoS, E911, number provisioning
·       Incident management and change management
·       Customer success methodologies
Preferred Experience
·       Cisco BroadWorks (BroadSoft) or similar administration or support
·       Experience with Clearspan's OpEasy platform or ability to become proficient quickly
·       CRM, Microsoft 365, Teams, Excel, ticketing systems (ServiceNow, Remedy, Jira or equivalent)
Operational Cadence:

Daily
·       Review tickets, monitor escalations, coordinate with NOC/Engineering, communicate customer status, update action items.
Weekly
·       Conduct customer meetings, review KPIs and risks, coordinate ongoing projects.
Monthly
·       Provide reporting, customer health reviews, billing review, service adoption analysis.
Quarterly
·       Lead Quarterly Business Reviews (QBRs), review roadmap items, and develop improvement plans.
Performance Expectations
·       Maintain high customer satisfaction and retention.
·       Complete recurring operational reviews and QBRs.
·       Drive adoption of Clearspan services and features.
·       Provide proactive risk identification and mitigation.
·       Communicate effectively during major incidents.
Competency Matrix
 | Competency | Expectation
 | Customer Success | Executive communication, relationship management, customer advocacy
 | Operational Excellence | Escalation management, reporting, analytics, continuous improvement
 | Technical | OpEasy, Cisco BroadWorks, UCaaS, SIP/VoIP knowledge
 | Leadership | Cross-functional collaboration, ownership, accountability
Qualifications
·       Bachelor's degree or equivalent experience.
·       3–7 years in Customer Success, Technical Account Management, Service Delivery, or telecommunications.
·       Excellent written and verbal communication.
 
What We Offer: 
·       Competitive base salary and performance-based bonus 
·       Comprehensive health, dental, and vision insurance 
·       401(k) plan with company match 
·       Flexible work options 
Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
 
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Acknowledgement
This document describes the general nature of the position and is not intended to be an exhaustive list of all responsibilities.