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Customer Operations Manager Jobs in Austin, TX (NOW HIRING)

Epicor

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

New

Cisco

Customer Operations Manager Hybrid

Austin, TX · On-site +1

$80K - $102K/yr

At the core of our mission are our Customer Operations Managers (COMs), who manage tactical escalations, service delivery issues, back order resolution, and customer queries to ensure a seamless ...

New

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

Sensi.AI

Head of Customer Support Operations

Austin, TX · On-site +1

$132K/yr

You will work closely with the Support Manager and partner across Product, R&D, Customer Success, Implementation, Operations, and Leadership to identify trends, resolve root causes, and prevent ...

Sensi.ai

Head of Customer Support Operations

Austin, TX · On-site

$132K/yr

You will work closely with the Support Manager and partner across Product, R&D, Customer Success, Implementation, Operations, and Leadership to identify trends, resolve root causes, and prevent ...

CVS Health

Operations Manager

Austin, TX

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Austin, TX · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Austin, TX · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakeway, TX · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

PIRTEK

Operations Manager

Austin, TX · On-site

$50K - $60K/yr

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

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Customer Operations Manager information

See Austin, TX salary details

$44.4K

$123.4K

$135.2K

How much do customer operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer operations manager in Austin, TX is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,700.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Austin, TX? The most popular types of Customer Operations jobs in Austin, TX are:
What are popular job titles related to Customer Operations Manager jobs in Austin, TX? For Customer Operations Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Austin, TX look for? The top searched job categories for Customer Operations Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Operations Manager jobs? Cities near Austin, TX with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Austin, TX as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

Customer Operations Manager

Epicor

Austin, TX • On-site

$71K - $114K/yr

Full-time

Posted 2 days ago

New

Job description

Your journey as a Customer Operations Manager begins here! As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You will be responsible for ensuring customer accounts are fully reconciled, corrective actions are completed with precision, and executive-level visibility is maintained throughout the resolution process. We are seeking applicants with strong quote-to-cash knowledge, analytical problem-solving skills, and the ability to lead cross-functional teams through complex account issues.

What you will be doing:
  • Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
  • Own escalated accounts as the primary point of contact for internal teams and major accounts, providing clear communication and executive-level visibility.
  • Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
  • Coordinate end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
  • Drive cross-functional teams to correct errors and manage customer communication until accounts are fully remediated.
  • Verify agreements, pricing, and billing terms against executed contracts before closing any escalation.
  • Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support upstream process improvements.
What you will likely bring:
  • 4-6 years' experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
  • Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
  • Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems.
  • Proven ability to lead through influence across cross-functional teams, especially in high-pressure or high-visibility situations.
  • Excellent written and verbal communication skills, strong analytical judgment, and a highly organized approach to documentation and follow-through.
What could set you apart:
  • Bachelor of Science degree, Bachelor of Business Administration degree, or equivalent experience.
  • Experience managing high-severity escalations or complex customer financial issues.
  • Salesforce

#LI-CM1 #HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.


Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $71,000 USD Maximum: $114,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Christi McCall

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