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Customer Operations Manager Jobs in Connecticut (NOW HIRING)

Customer Operations

Senior Data Analyst

Stamford, CT · Hybrid

$91K - $115K/yr

... operational performance, and strengthens customer service reliability * Turn complex data into ... Manage multiple projects, prioritize and organize tasks effectively while meeting deadlines and ...

Enjet Aero, LLC

Operations Manager

New Britain, CT · On-site

Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a ... The Operations Manager will oversee and manage the entire production timeline, from input to ...

CVS Health

Operations Manager

Niantic, CT

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Southington, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Prospect, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

ServiceMaster

Operations Manager

Hartford, CT · On-site

$75K - $85K/yr

Join Our Team as an Operations Manager in Hartford, CT! We are the nation's largest ServiceMaster ... Ensure customer satisfaction and resolve complaints in collaboration with Customer Service

Floor & Décor

Operations Manager

West Hartford, CT · On-site

$18/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Amazon

Operations Manager

North Haven, CT · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Stark Tech

Operations Manager

East Granby, CT

Additionally, the Operations Manager will analyze operational processes, identify areas for ... Strong communication and customer service skills required. * Ability to multi-task, work under ...

ALS

Operations Manager

Stratford, CT · On-site

... customer satisfaction Quality & Compliance * Ensure compliance with ISO 17025, NELAC, DoD , and ... Demonstrated ability to manage high-throughput operations and meet performance targets * Experience ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Connecticut

Customer Operations Manager information

See Connecticut salary details

$42.3K

$117.7K

$128.9K

How much do customer operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer operations manager in Connecticut is $117,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are the most commonly searched types of Customer Operations jobs in Connecticut? The most popular types of Customer Operations jobs in Connecticut are:
What are popular job titles related to Customer Operations Manager jobs in Connecticut? For Customer Operations Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Connecticut look for? The top searched job categories for Customer Operations Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Customer Operations Manager jobs? Cities in Connecticut with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you

Senior Project Manager

Customer Operations

Stamford, CT • Hybrid

Full-time

Posted 28 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on leading complex initiatives that improve performance and deliver measurable results? Join Spectrum’s Customer Service Reliability team as a Senior Project Manager and help drive work that strengthens service reliability and enhances customer experience. In this highly visible role, you’ll lead cross-functional initiatives from planning through execution, partner with senior and executive leadership, and ensure critical work stay aligned, on track, and positioned to deliver meaningful business impact.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Lead large, complex, cross-functional projects from initiation through delivery to improve service reliability, operational performance, and customer experience
  • Partner with senior leadership, executive stakeholders, and teams across multiple departments to align priorities, drive accountability, and support successful project execution
  • Oversee project planning, resource alignment, risk identification, and execution across multiple workstreams to deliver measurable business value
  • Establish project plans, timelines, governance, and success measures that keep initiatives aligned with business objectives and stakeholder expectations
  • Monitor scope, budgets, risks, quality, service levels, and performance metrics to maintain momentum and ensure project goals are achieved
  • Track progress, dependencies, and key decisions, proactively addressing issues and driving mitigation plans to reduce delivery risk
  • Communicate project strategy, status, milestones, and challenges clearly to leadership and stakeholders to support alignment and informed decision-making.
  • Mentor junior project managers and help elevate project management discipline, consistency, and effectiveness across the team

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in business administration or equivalent work experience

Experience

  • 3 years of project management experience

Skills

  • Strong ability to work directly with business leaders and to support multiple stakeholders and assignments
  • Strong analytical and diagnostic skills with a data-driven approach and the ability to translate complex ideas for all levels of the organization
  • Exceptional written, verbal, and presentation skills, with a proven ability to influence outcomes and build alignment
  • Ability to work effectively and proactively in a fast-paced, deadline-driven environment
  • Ability to motivate cross-functional teams and drive successful project outcomes.
  • Proficient in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Jira)

Preferred Qualifications
Education

  • Project Management certification or successful completion of a recognized project management curriculum

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KGN333 2026-73031 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in business administration or equivalent work experience

Experience

  • 3 years of project management experience

Skills

  • Strong ability to work directly with business leaders and to support multiple stakeholders and assignments
  • Strong analytical and diagnostic skills with a data-driven approach and the ability to translate complex ideas for all levels of the organization
  • Exceptional written, verbal, and presentation skills, with a proven ability to influence outcomes and build alignment
  • Ability to work effectively and proactively in a fast-paced, deadline-driven environment
  • Ability to motivate cross-functional teams and drive successful project outcomes.
  • Proficient in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Jira)

Preferred Qualifications
Education

  • Project Management certification or successful completion of a recognized project management curriculum
Employment Type: Full Time

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