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Customer Operations Manager Jobs in Quebec (NOW HIRING)

Onboard customers with their cloud solutions in CX Cloud Operations Unit * Assist customers with ... Manage internal projects and initiatives for features updates or upgrades * Collaborate with other ...

Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases

Talent Operations Manager

Montreal, QC ยท On-site

CA$150/day

... 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D ... The Role: We're hiring a Talent Operations Manager to build and lead the operational engine behind ...

Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases

Reporting to the Regional Operation Manager, you will be responsible for all operations across all ... Responsible for internal and external customer satisfaction MINIMUM QUALIFICATIONS: * Experience in ...

Let us describe the challenge we offer As a Regional Operations Manager you will be responsible for ... You will be responsible for implementing processes and solutions to improve customer satisfaction ...

EL Customer Operations Manager In this role, you will have the opportunity to be responsible for providing internal and external customer service, including order entry, expedite, RMA's and other ...

Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g ...

This work includes helping our customers along their health recovery journey. Key Responsibilities: * Utilize data-driven insights and reporting tools to guide business decisions and outcomes ...

Join us as a Service Field Operations Manager - Eastern Region Your main responsibilities The Field ... Implement customer and Company requirements for quality, performance reliability and passenger ...

... senior management, considering impacts on EVPs and VP Operations (labor rates, department ... By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more ...

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Customer Operations Manager information

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are popular job titles related to Customer Operations Manager jobs in Quebec? For Customer Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Quebec look for? The top searched job categories for Customer Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Operations Manager jobs? Cities in Quebec with the most Customer Operations Manager job openings:

Business Operations Manager

Energy Network Services

Montreal, QC โ€ข On-site

Full-time

Posted 19 days ago


Job description

Salary:

Energy Network Services (ENS) is a national, well-known and respected Application Engineering Management Company. We lead in the provision of innovative and cost-effective lighting and lighting controls services for improving energy performance for commercial, industrial, and institutional facilities in the private and public sectors. Our expertise extends to all stages of an energy management project, planning, implementation, financing, and monitoring. ENS also provides solutions beyond building lighting and controls. These include, Smart City Solutions and EV Charger Deployments.


We are a leading provider of innovative lighting solutions, dedicated to enhancing spaces with high-quality, energy-efficient, and aesthetically appealing lighting products. Our company thrives on excellence, sustainability, and customer satisfaction.


We are looking for a dynamicBusiness Operations Manager to oversee key accounts and streamline operations in Quebec.


Job Summary:
The Business Accounts and Operations Manager will be responsible for managing client relationships, driving sales growth, and optimizing operational processes within Quebec. This role requires a strategic thinker with strong leadership skills and an in-depth understanding of the lighting industry.


Key Responsibilities:

  • Account Management: Develop and maintain relationships with key clients, distributors, and partners to ensure customer satisfaction and retention.
  • Sales & Business Development: Identify new business opportunities, execute sales strategies, and meet revenue targets.
  • Operations Oversight: Streamline logistics, supply chain, and inventory management to ensure efficient order fulfillment.
  • Financial Planning: Manage budgets, monitor expenses, and analyze sales data to drive profitability.
  • Compliance & Regulations: Ensure adherence to local and industry-specific regulations, safety standards, and sustainability initiatives.
  • Team Coordination: Collaborate with sales, marketing, and operations teams to align business goals and optimize performance.
  • Customer Support: Address client concerns, resolve issues, and improve service efficiency to enhance customer experience.

Qualifications & Skills:

  • Bachelors degree in Business Administration, Operations Management, or a related field.
  • Minimum of 3 years of experience in account management, operations, or business development, preferably in the lighting or related industry.
  • Strong understanding of the Quebec market and business landscape.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to analyze data, forecast trends, and make strategic decisions.
  • Proficiency in Microsoft Office Suite.
  • Bilingual (French and English) is an asset.
  • Willingness to travel within Quebec as needed.


Why Join Us?

  • Competitive wage and benefits
  • Join a trusted industry leader known for innovation, technical expertise, and reliability.
  • Contribute to high-impact industry that support energy efficiency and sustainability across Canada.
  • Work alongside a collaborative team dedicated to quality, client success, and continuous