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Customer Operations Manager Jobs in Quebec (NOW HIRING)

MacDonald Search Group

Operations Manager

Montreal, QC · On-site

Manage logistics and shipping processes to ensure timely and accurate deliveries to customers * Ensure compliance with internal procedures, quality standards, and operational processes * Promote a ...

Experlogix

Program Operations Manager

Terrebonne, QC · On-site

The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...

Experlogix

Program Operations Manager

Terrebonne, QC · On-site

The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...

Autodesk

Marketing Operations Manager

Montreal, QC · On-site

Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases

Cisco

High Touch Operations Manager

Montreal, QC · On-site

CA$126K - CA$159K/yr

MEET THE TEAM Join Cisco's Customer Experience (CX) team and play a key role in transforming how we ... Monitor and manage service alerts, cases, and status updates to ensure timely closure and ...

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Customer Operations Manager information

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Quebec look for?

The top searched job categories for Customer Operations Manager jobs in Quebec are:

What cities in Quebec are hiring for Customer Operations Manager jobs?

Cities in Quebec with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Quebec as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

CUSTOMER SERVICE OPERATIONS SUPERVISOR- HYBRID

Montreal, QC • Hybrid

GreenShield
See more jobs at GreenShieldexternal

Full-time

Re-posted 3 days ago

Job description

THE ROLE IN A NUTSHELL 

 Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. 
You'll lead two key operational functions. First, you'll oversee our Customer Experience Management team, ensuring complex member concerns are resolved with care, consistency, and accountability while transforming member feedback into meaningful operational insights. Through Voice of Customer (VOC) reporting, trend analysis, and collaboration across the business, you'll help identify opportunities to improve our processes, and overall member experience. 
Equally important, You'll be the operational owner of the new hire experience, ensuring every team involved in onboarding is aligned and every new employee is positioned for success.  While partnering closely with Workforce Planning, Recruitment, Learning & Development, IT, and Contact Centre leadership, you'll ensure every stage is aligned, key milestones are met, and new hires have the tools, access, support, and resources they need to be successful.  
During the new hire nesting period, you'll directly lead and develop new hires by coordinating mentors, coaching performance, monitoring operational readiness, driving engagement, and facilitating regular touchpoints. You'll work closely with the Contact Centre Manager to determine when employees are ready to successfully transition into frontline operations.

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