THE ROLE IN A NUTSHELL Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within ...
THE ROLE IN A NUTSHELL Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within ...
The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse ...
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The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse ...
CA$60K/yr
... customer service, and operational excellence. This position offers the opportunity to make a direct ... The Operations Manager plans, administers, and oversees all unit activities related to food ...
CA$60K/yr
... customer service, and operational excellence. This position offers the opportunity to make a direct ... The Operations Manager plans, administers, and oversees all unit activities related to food ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations Manager ( Bilingual)
Montreal, QC · On-site
CA$95K - CA$110K/yr
Operations Manager (Bilingual) Location: Montreal, Quebec Salary: $95k-$110k (dependent on ... Develops knowledge of customer applications of the products, current needs and future trends
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Operations Manager ( Bilingual)
Montreal, QC · On-site
CA$95K - CA$110K/yr
Operations Manager (Bilingual) Location: Montreal, Quebec Salary: $95k-$110k (dependent on ... Develops knowledge of customer applications of the products, current needs and future trends
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
New
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
New
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
New
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
New
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Area Operations Manager
Waterville, QC · On-site
Area Operations Manager Build a career that matters with one of the world's most respected ... We use sustainable business practices while balancing the needs of our customers and communities.
Area Operations Manager
Waterville, QC · On-site
Area Operations Manager Build a career that matters with one of the world's most respected ... We use sustainable business practices while balancing the needs of our customers and communities.
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
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Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
Quick apply
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
Marketing Operations Manager
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Marketing Operations Manager
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Customer Operations Manager information
What does a customer operations manager do?
A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.
How does a customer operations manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What are the key skills and qualifications needed to thrive as a customer operations manager?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Quebec look for? The top searched job categories for Customer Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Operations Manager jobs? Cities in Quebec with the most Customer Operations Manager job openings:
Full-time
Posted 11 days ago
Job description
THE ROLE IN A NUTSHELL
Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre.
You'll lead two key operational functions. First, you'll oversee our Customer Experience Management team, ensuring complex member concerns are resolved with care, consistency, and accountability while transforming member feedback into meaningful operational insights. Through Voice of Customer (VOC) reporting, trend analysis, and collaboration across the business, you'll help identify opportunities to improve our processes, and overall member experience.
Equally important, You'll be the operational owner of the new hire experience, ensuring every team involved in onboarding is aligned and every new employee is positioned for success. While partnering closely with Workforce Planning, Recruitment, Learning & Development, IT, and Contact Centre leadership, you'll ensure every stage is aligned, key milestones are met, and new hires have the tools, access, support, and resources they need to be successful.
During the new hire nesting period, you'll directly lead and develop new hires by coordinating mentors, coaching performance, monitoring operational readiness, driving engagement, and facilitating regular touchpoints. You'll work closely with the Contact Centre Manager to determine when employees are ready to successfully transition into frontline operations.