Operations Manager Location: Onsite / Hybrid Montreal (St. Laurent) Our client, a global importer ... You will own supplier relationships and customer negotiations alike, with direct accountability for ...
Quick apply
Operations Manager Location: Onsite / Hybrid Montreal (St. Laurent) Our client, a global importer ... You will own supplier relationships and customer negotiations alike, with direct accountability for ...
Operations Manager
Montreal, QC · On-site
Our company thrives on excellence, sustainability, and customer satisfaction.We are looking for a ... The Business Accounts and Operations Manager will be responsible for managing client relationships ...
Quick apply
Operations Manager
Montreal, QC · On-site
Our company thrives on excellence, sustainability, and customer satisfaction.We are looking for a ... The Business Accounts and Operations Manager will be responsible for managing client relationships ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... Strong customer relationship management skills. * Demonstrated ability to resolve conflict and ...
New
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... Strong customer relationship management skills. * Demonstrated ability to resolve conflict and ...
New
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... Strong customer relationship management skills. * Demonstrated ability to resolve conflict and ...
New
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... Strong customer relationship management skills. * Demonstrated ability to resolve conflict and ...
New
Operations Manager Full-Time Lachine, QC Shift: Monday - Friday PM 16:00pm- 1:00am As an Operations ... Initiate and lead process and customer experience improvements, while meeting deadlines and ...
Operations Manager Full-Time Lachine, QC Shift: Monday - Friday PM 16:00pm- 1:00am As an Operations ... Initiate and lead process and customer experience improvements, while meeting deadlines and ...
Operations Manager Full-Time Lachine, QC Shift: Monday - Friday PM 16:00pm- 1:00am As an Operations ... Initiate and lead process and customer experience improvements, while meeting deadlines and ...
Operations Manager Full-Time Lachine, QC Shift: Monday - Friday PM 16:00pm- 1:00am As an Operations ... Initiate and lead process and customer experience improvements, while meeting deadlines and ...
We are building up a customer-centric and innovative team to deliver accelerated training to over ... In this role, the Operations Manager, Air Traffic Services at CAE, you will act as the lead focal ...
We are building up a customer-centric and innovative team to deliver accelerated training to over ... In this role, the Operations Manager, Air Traffic Services at CAE, you will act as the lead focal ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Our Customer & Operations Financial Services team helps leading financial institutions imagine ... Grow toward a Manager role in a supportive, humancentric environment You will be exposed to a wide ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
New
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
New
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
New
Quick apply
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Our Product and Engineering teams support multiple enterprise software platforms serving customers ...
New
... customer and employee experience. Deposit and Payments operations includes (but are not limited to ... Includes oversight and management of Court Orders, ensuring legally compliant intake, review ...
... customer and employee experience. Deposit and Payments operations includes (but are not limited to ... Includes oversight and management of Court Orders, ensuring legally compliant intake, review ...
... for key customer targets; and managing channels to meet or exceed key performance metrics in ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
... for key customer targets; and managing channels to meet or exceed key performance metrics in ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
... for key customer targets; and managing channels to meet or exceed key performance metrics in ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
... for key customer targets; and managing channels to meet or exceed key performance metrics in ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
Customer Operations Manager information
What does a Customer Operations Manager do?
A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
Is operations a high paying job?
The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.
What is the highest paying call center job?
The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.
How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What is the role of a customer service operations manager?
A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.
What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
How much is an operations manager paid?
The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Quebec? For Customer Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Quebec look for? The top searched job categories for Customer Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Operations Manager jobs? Cities in Quebec with the most Customer Operations Manager job openings:
Full-time
Posted 8 days ago
Job description
Operations Manager
Location: Onsite / Hybrid Montreal (St. Laurent)
Our client, a global importer, exporter, and distributor with more than 20 years in branded products and fast-moving consumer goods, is hiring an Operations Manager to own the full commercial and operational cycle. This is a senior, cross-functional seat for someone who thrives on both sides of the deal: negotiating supply and sales terms, protecting margin, and keeping purchasing, warehousing, logistics, and internal teams moving in sync.
You will own supplier relationships and customer negotiations alike, with direct accountability for sourcing costs, sales growth, and margin. Day to day, you will monitor stock, anticipate demand, and manage purchase and sales orders end to end, making sure pricing, quantities, and documentation are accurate on every transaction. You will direct inventory control and month-end reconciliation, coordinate inbound and outbound shipments, and partner with warehouses on receiving, storage, and fulfillment.
Just as important, you will build the systems behind the work: reports and dashboards tracking purchasing, sales, inventory, and margin, plus process improvements and automation that cut errors and save time. You will be the central link between suppliers, customers, warehouses, and internal teams, and you will supervise and develop the support staff who keep orders flowing.
You bring proven experience in operations, purchasing, sales, or trading with some team oversight, sharp negotiation instincts on both the buy and sell sides, advanced Excel, and a bias toward process improvement. English required; French is an asset.
Location: Onsite / Hybrid Montreal (St. Laurent)
Our client, a global importer, exporter, and distributor with more than 20 years in branded products and fast-moving consumer goods, is hiring an Operations Manager to own the full commercial and operational cycle. This is a senior, cross-functional seat for someone who thrives on both sides of the deal: negotiating supply and sales terms, protecting margin, and keeping purchasing, warehousing, logistics, and internal teams moving in sync.
You will own supplier relationships and customer negotiations alike, with direct accountability for sourcing costs, sales growth, and margin. Day to day, you will monitor stock, anticipate demand, and manage purchase and sales orders end to end, making sure pricing, quantities, and documentation are accurate on every transaction. You will direct inventory control and month-end reconciliation, coordinate inbound and outbound shipments, and partner with warehouses on receiving, storage, and fulfillment.
Just as important, you will build the systems behind the work: reports and dashboards tracking purchasing, sales, inventory, and margin, plus process improvements and automation that cut errors and save time. You will be the central link between suppliers, customers, warehouses, and internal teams, and you will supervise and develop the support staff who keep orders flowing.
You bring proven experience in operations, purchasing, sales, or trading with some team oversight, sharp negotiation instincts on both the buy and sell sides, advanced Excel, and a bias toward process improvement. English required; French is an asset.