Proven success leading multi-site and/or large-scale customer operations environments * Strong executive presence with experience managing enterprise client relationships * Demonstrated P&L ownership ...
Quick apply
Proven success leading multi-site and/or large-scale customer operations environments * Strong executive presence with experience managing enterprise client relationships * Demonstrated P&L ownership ...
Client Operations Specialist Sr Location: This is a hybrid opportunity in Montreal, Quebec ... Ability to effectively present information and respond to questions from groups of managers ...
Client Operations Specialist Sr Location: This is a hybrid opportunity in Montreal, Quebec ... Ability to effectively present information and respond to questions from groups of managers ...
SUMMARY The Manager, Operations is responsible for operations and budget management, service ... Provides routine updates to customers throughout the duration of projects. * Responsible for ...
SUMMARY The Manager, Operations is responsible for operations and budget management, service ... Provides routine updates to customers throughout the duration of projects. * Responsible for ...
Proven success leading multi-site and/or large-scale customer operations environments * Strong executive presence with experience managing enterprise client relationships * Demonstrated P&L ownership ...
Proven success leading multi-site and/or large-scale customer operations environments * Strong executive presence with experience managing enterprise client relationships * Demonstrated P&L ownership ...
Supervisor, Operations
CA$70K - CA$75K/yr
... managing staffing and productivity, ensuring safety compliance, and leading up to 200 employees to meet operational and customer performance goals. The ideal candidate is a hands-on leader with ...
Supervisor, Operations
CA$70K - CA$75K/yr
... managing staffing and productivity, ensuring safety compliance, and leading up to 200 employees to meet operational and customer performance goals. The ideal candidate is a hands-on leader with ...
Client Operations Specialist Sr Location: This is a hybrid opportunity in Montreal, Quebec ... Ability to effectively present information and respond to questions from groups of managers ...
Client Operations Specialist Sr Location: This is a hybrid opportunity in Montreal, Quebec ... Ability to effectively present information and respond to questions from groups of managers ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Operations Supervisor
Saint-jerome, QC · On-site
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Operations Supervisor
Saint-jerome, QC · On-site
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Operations Supervisor
Quebec, QC · On-site
We are committed to creating accessible environments for our colleagues, candidates, and customers ... Ensure efficient dock operations through proper management of staffing levels, schedules, and ...
Operations Supervisor
Quebec, QC · On-site
We are committed to creating accessible environments for our colleagues, candidates, and customers ... Ensure efficient dock operations through proper management of staffing levels, schedules, and ...
We are committed to creating accessible environments for our colleagues, candidates, and customers ... Ensure efficient dock operations through proper management of staffing levels, schedules, and ...
We are committed to creating accessible environments for our colleagues, candidates, and customers ... Ensure efficient dock operations through proper management of staffing levels, schedules, and ...
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents ... Station Manager. * Perform data entry as needed. Team leadership and Customer service * Assign ...
Domain Expertise & Change Management ... Understand each customer's procurement operation from the inside - their workflows, team dynamics ...
Domain Expertise & Change Management ... Understand each customer's procurement operation from the inside - their workflows, team dynamics ...
Specialist, IDD Modern Workplace & Platform Services - (Operational Mobility) - Temporary
Dorval, QC · On-site
The purpose of Service Management is to unify Air Canada's IT services delivery for consistency and ... Define and maintain device usage policies specific to Operations. * Serve as the single point of ...
Specialist, IDD Modern Workplace & Platform Services - (Operational Mobility) - Temporary
Dorval, QC · On-site
The purpose of Service Management is to unify Air Canada's IT services delivery for consistency and ... Define and maintain device usage policies specific to Operations. * Serve as the single point of ...
Ensures management and/or monitoring of such special projects as the development of procedures ... customers, suppliers, unilingual anglophone business partners. When working at our Company, your ...
New
Ensures management and/or monitoring of such special projects as the development of procedures ... customers, suppliers, unilingual anglophone business partners. When working at our Company, your ...
New
Supervisor, Operations
Montreal, QC · On-site
Ensures management and/or monitoring of such special projects as the development of procedures ... customers, suppliers, unilingual anglophone business partners. When working at our Company, your ...
New
Supervisor, Operations
Montreal, QC · On-site
Ensures management and/or monitoring of such special projects as the development of procedures ... customers, suppliers, unilingual anglophone business partners. When working at our Company, your ...
New
The purpose of Service Management is to unify Air Canada's IT services delivery for consistency and ... Define and maintain device usage policies specific to Operations. * Serve as the single point of ...
The purpose of Service Management is to unify Air Canada's IT services delivery for consistency and ... Define and maintain device usage policies specific to Operations. * Serve as the single point of ...
Ensure that all transportation and Customer Service activities are performed safely, promptly while ... in crew management * Microsoft office, SAP We thank all applicants for their interest; however ...
Ensure that all transportation and Customer Service activities are performed safely, promptly while ... in crew management * Microsoft office, SAP We thank all applicants for their interest; however ...
The role we are offering you As Senior Manager, Manufacturing Operations, you will lead production ... By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more ...
The role we are offering you As Senior Manager, Manufacturing Operations, you will lead production ... By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more ...
Customer Operations Manager information
What does a Customer Operations Manager do?
A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
Is operations a high paying job?
The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.
What is the highest paying call center job?
The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.
How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What is the role of a customer service operations manager?
A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.
What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
How much is an operations manager paid?
The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Quebec? For Customer Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Quebec look for? The top searched job categories for Customer Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Operations Manager jobs? Cities in Quebec with the most Customer Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Posted 21 days ago
Job description
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.
Executive Client Leadership- Serve as the senior operational leader and strategic partner for key enterprise clients
- Build and maintain executive-level client relationships focused on long-term growth and retention
- Lead operational business reviews and performance discussions with stakeholders
- Lead large-scale contact center operations across multiple teams and functions
- Drive operational excellence through KPI management, workforce optimization, and process improvement initiatives
- Establish scalable operational frameworks and performance standards
- Identify operational risks and implement proactive solutions
- Maintain ownership of operational budgets and overall P&L performance
- Manage forecasting, financial planning, revenue optimization, and cost controls
- Partner cross-functionally to ensure operational and financial alignment
- Develop strategic plans to support growth and profitability objectives
- Build, mentor, and develop high-performing operational leadership teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Lead organizational planning, succession planning, and talent development initiatives
- Collaborate with executive leadership on long-term business strategy
- Support expansion initiatives, operational scaling, and new business opportunities
- Stay informed on emerging trends, technologies, and best practices within the CX/contact center industry
Requirements
- BPO / outsourced customer experience environments
- 10+ years of progressive leadership experience within contact center or BPO operations
- Proven success leading multi-site and/or large-scale customer operations environments
- Strong executive presence with experience managing enterprise client relationships
- Demonstrated P&L ownership and financial management expertise
- Experience leading operational transformation and performance improvement initiatives
- Strong analytical, organizational, and strategic problem-solving capabilities
- Exceptional communication and leadership skills
- Bachelor’s degree preferred
- Hospitality, telecommunications, technology, or service-based industries
- Scaling operations in fast-paced, growth-oriented organizations
- Multi-client operational oversight
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Employee Assistance Program - Counseling
About TDS Global Solutions
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
Broadview Heights, OH, US
Year founded
1991