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Customer Operations Manager Jobs in Miami, FL (NOW HIRING)

Simpro Software

Manager, Customer Operations

Miami, FL · On-site

$128K/yr

Job Context The Manager, Customer Operations is an operational leadership role responsible for driving operational excellence, execution discipline, and performance visibility across post-sale ...

Simpro

Director of Customer Operations

Miami, FL · On-site

The director manages a small team of operations analysts, providing key insights to stakeholders ... Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design ...

KW Property Management

Operations Manager

Miami, FL

The Operations Manager works under the direction of the Director of Operations and is responsible ... Service to the customer in a friendly and outgoing manner is essential, while timeliness and ...

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami Beach, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Key Biscayne, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hialeah, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Sunny Isles Beach, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Miami, FL

Customer Operations Manager information

See Miami, FL salary details

$42.6K

$118.3K

$129.6K

How much do customer operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer operations manager in Miami, FL is $118,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,200.00 and $128,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Miami, FL?

The most popular types of Customer Operations jobs in Miami, FL are:

What are popular job titles related to Customer Operations Manager jobs in Miami, FL?

For Customer Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Miami, FL look for?

The top searched job categories for Customer Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Operations Manager jobs?

Cities near Miami, FL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $118,291 per year, or $56.9 per hour.

Manager, Customer Operations

Miami, FL • On-site

Simpro Software
See more jobs at Simpro Softwareexternal

$128K/yr

Full-time

Posted 13 days ago

Job description

Job Context

The Manager, Customer Operations is an operational leadership role responsible for driving operational excellence, execution discipline, and performance visibility across post-sale customer organizations. Operating as a key operational partner to customer success leadership and broader go-to-market functions, this position oversees business operating rhythms, analytics frameworks, revenue forecasting, and capacity planning. The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline operational target execution.

What You'll Do

  • Partners with post-sale leadership to drive operational execution, manage business operating rhythms, and enforce performance inspection frameworks.
  • Establishes operational structures, accountability standards, and execution discipline across customer-facing operational units.
  • Manages customer lifecycle analytics, pipeline visibility, and revenue forecasting models to provide actionable insights for executive decision-making.
  • Evaluates operational, customer, and financial performance data to surface trends, retention risks, and strategic growth opportunities.
  • Partners with finance and revenue leadership to align broader financial targets with frontline operational goals, capacity models, and budgeting frameworks.
  • Leads go-to-market operational planning, including capacity modeling, quota allocation, and operational performance management.
  • Designs, implements, and manages variable compensation and incentive structures aligned with organizational strategy and performance metrics.
  • Leads and develops a team of operations analysts, establishing high standards for analytical rigor, data accuracy, and professional growth.
  • Streamlines cross-functional workflows and integrates artificial intelligence and automation tools to enhance operational efficiency and productivity.
  • Delivers executive-level business reporting, root-cause analyses, and performance reviews to guide decision-making across leadership functions.
  • This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.

What You'll Bring

  • Bachelor's degree in Business, Finance, Operations, Economics, or a related field; or equivalent practical experience.
  • Demonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.
  • Proven experience in a leadership or supervisory capacity, with a track record of developing and managing operational team members.
  • Strong proficiency in designing and implementing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams.
  • Extensive experience in operational planning, key performance indicator (KPI) management, pipeline forecasting, and executive-level business reporting.
  • Deep technical familiarity with enterprise CRM platforms, business intelligence software, and data analytics tools.
  • Active capability in utilizing artificial intelligence and automation tools to optimize operational workflows, data analysis, and decision-making processes.
  • Advanced analytical, financial modeling, and problem-solving skills, with a demonstrated ability to translate complex data into practical business strategies.
  • Excellent cross-functional collaboration and communication skills, with a demonstrated ability to align diverse stakeholders around operational priorities.

Our Core Values


We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

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