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Customer Operations Manager Jobs in New Jersey (NOW HIRING)

EastPoint Sports Ltd., LLC

Be Seen First

Customer Operations Analyst

Succasunna, NJ · On-site

$60K - $80K/yr

The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ · On-site

About The Role The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are ...

New

Movado Group

Customer Operations Coordinator

Paramus, NJ · On-site

$280 - $420/hr

Open-Order Management and Customer Commitments Perform daily follow-up of open, blocked, incomplete ... Troubleshoot operational billing issues and support approved invoice corrections or re-billing ...

Sbhonline

Operations Manager

New Brunswick, NJ · On-site

$80 - $110/hr

Based on Experience Operations Manager We are a fast‑growing wholesale e‑commerce company specializing in the distribution of pre‑owned cell phones and laptops, serving customers throughout the ...

Kaleidoscope ABA Therapy Services

NJ · On-site

The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general ...

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Customer Operations Manager information

See New Jersey salary details

$45.2K

$125.6K

$137.6K

How much do customer operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer operations manager in New Jersey is $125,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,000.00 and $136,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in New Jersey?

The most popular types of Customer Operations jobs in New Jersey are:

What are popular job titles related to Customer Operations Manager jobs in New Jersey?

For Customer Operations Manager jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in New Jersey look for?

The top searched job categories for Customer Operations Manager jobs in New Jersey are:

What cities in New Jersey are hiring for Customer Operations Manager jobs?

Cities in New Jersey with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in New Jersey as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $125,562 per year, or $60.4 per hour.

Customer Operations Analyst

EastPoint Sports Ltd., LLC

Succasunna, NJ • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

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Job description

The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance with customer requirements. This role supports reliable execution across customer operations, order management, inventory coordination, and fulfillment follow-through.


I) Key Responsibilities

  • Own consistently high service levels for all customers through strong execution, clear communication, and reliable follow-through from order planning to invoicing.
  • Manage both domestic and direct import orders working cross-functionally and with 3PL partners.
  • Ensure all customer requirements are communicated and followed.

II) Job Duties

The Customer Operations Analyst will perform or be responsible for the performance of the following duties within the company.

  • Review EDI transmissions for all orders to ensure accuracy, research discrepancies between customer purchase orders and data in the ERP system. Determine corrective action plan and communicate action to appropriate personnel.
  • Maintain customer data integrity including price files, product cross reference files, etc.
  • Act as the company liaison to 3PLs to ensure accurate on-time shipments of all domestic orders in accordance with the customer’s requirements.
  • Work with 3PLs and EastPoint Asia team to address order issues (routing issues, shortages, order changes, etc.) that occur in order fulfillment.
  • Monitor changes to customer routing guides and assess the impact these changes will have on processing orders. Notify appropriate departments of changes and advise them of how the changes affect their area of responsibility.
  • Maintain and report on key performance indicators (KPIs) for assigned customers.
  • Monitor inventory in Domestic 3PL’s related to assigned accounts.  Communicate inventory issues to appropriate company personnel and work with them to find the best possible solution.
  • Analyze operational data to identify trends, patterns, and opportunities for improvement.
  • Manual order entry for those customers who are not on EDI.
  • Lead cross-functional projects, ensuring timely completion and alignment with business goals.
  • Other duties as assigned.

III) Qualifications

  • Knowledge and experience with consumer products retailers in big box and mid-tier segments. Ecommerce experience is also helpful.  5+ years' experience.
  • Proven skill with intermediate or advanced Excel including pivot tables and V/X lookups.
  • Experience with ERP software required.  Experience with EDI is preferred.
  • Proven problem-solving skills.
  • Excellent verbal, written communication, and organizational skills.
  • Strong work ethic and attention to detail.

Company Description

EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value.