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Customer Operations Manager Jobs (NOW HIRING)

Hercules

Customer Operations Lead

$100K - $200K/yr

Escalations + prioritization: manage hot accounts, incidents, and cross-team prioritization with ... Experience running customer operations or support ops in a SaaS environment * Strong understanding ...

Ericsson

Customer Operations Director

Plano, TX · On-site

Manage backlog and priorities to meet booking, scheduling, and delivery targets * Define and ... Customer Operations Manager Compensation and Benefits at Ericsson At Ericsson, we know that our ...

Life Fitness

Customer Operations Associate

Rosemont, IL · Hybrid

Our Customer Operations Associate plays a critical role in delivering an exceptional experience for ... They manage a high volume of orders with precision, proactively address challenges related to ...

medplast

Customer Operations Specialist

Elkhorn, WI · On-site

As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

Crayola

Customer Operations Specialist

Minneapolis, MN · On-site

Manage customer facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce. * Own weekly POS reporting, trend analysis, and insight distribution to ...

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Customer Operations Manager information

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$135.5K

How much do customer operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
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What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
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Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Customer Operations Lead

Customer Operations Lead

Hercules

Remote

$100K - $200K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

What are we looking for?
We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells.
You should be:
  • Operationally excellent: crisp processes, strong prioritization, and reliable execution.
  • Customer-obsessed: you drive outcomes, not just ticket closure.
  • Calm under pressure: strong escalation judgment and clear communication.
  • Commercially aware: you can spot expansion opportunities and coordinate the right follow-up.

What will you lead?
  • Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account migrations, access issues
  • Non-technical support: handle requests when AI support fails or users need human help
  • Triage and routing: classify issues, gather context, and escalate to Technical Support/Engineering with clean repro details
  • SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability
  • Escalations + prioritization: manage hot accounts, incidents, and cross-team prioritization with engineering/product
  • Light commercial motion: coordinate renewals/upsells, identify expansion signals, and hand off to sales/success when needed
  • Operating cadence: weekly reviews, tooling, macros, playbooks, and continuous improvement across support ops

What skills do we expect you to have?
  • Experience running customer operations or support ops in a SaaS environment
  • Strong understanding of billing and payments workflows (refunds, disputes, subscriptions)
  • Excellent written communication: clear, fast, and professional customer-facing responses
  • Strong triage instincts: can separate billing vs product vs technical issues and route correctly
  • Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics
  • Ability to drive process: SLAs, escalation paths, playbooks, and cross-functional coordination

What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
  1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
  • Healthcare, vision, and dental
  • User whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)

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