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Customer Operations Manager Jobs (NOW HIRING)

48forty Solutions

Manager, Customer Operations

Houston, TX · On-site

$115K - $130K/yr

Overview As a Manager, Customer Operations , you'll get to serve as the central operational intelligence hub connecting our Relogistics division's field operations across 42 locations with Walmart ...

Relay

Customer Operations Systems Manager

Raleigh, NC

$130K/yr

As a Customer Operations Systems Manager at Relay, Inc., you will be responsible for driving the implementation and optimization of strategic technology solutions for our Customer Organization ...

Relay

Customer Operations Systems Manager

Raleigh, NC · On-site

$130K/yr

As a Customer Operations Systems Manager at Relay, Inc., you will be responsible for driving the implementation and optimization of strategic technology solutions for our Customer Organization ...

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Customer Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
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What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
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Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Revenue Operations Manager - Customer Operations

Later

Boston, MA • On-site

Full-time

Posted 17 days ago

Job description

Later is the world's most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing's most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data-including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases-Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don't just look good-they deliver results. Learn more at later.com.
About this position:
We're looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services and Client Success teams deliver.You'll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you'll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth-without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
  • Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
  • Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
  • Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/ Execution
Revenue Accountability & Performance Intelligence
  • Own the metrics that answer "did we deliver what we sold, and was it efficient?" at the campaign, customer, and portfolio level.
  • Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
  • Partner with Services, Client Success, and Finance leadership to define what "healthy" looks like and implement early warning systems when campaigns or customers drift off track.
  • Develop consistent frameworks for measuring customer health that work across product lines and engagement models.

Sales-to-Services Handoff & Capacity Forecasting
  • Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
  • Build pipeline-to-capacity forecasting models that give Services 30-60-90 day visibility into incoming workload.
  • Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
  • Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.

Operational Process Design & Customer Infrastructure
  • Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
  • Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
  • Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.

Systems & Enablement
  • Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
  • Ensure data integrity and system hygiene across the customer and campaign lifecycle.
  • Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
  • Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
  • Create documentation and enablement resources so teams can effectively use the systems and processes you build.
Team / Collaboration
  • Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
  • Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
  • Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
What success looks like:
Within your first 6-12 months, success in this role will look like:
  • A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
  • Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
  • A pipeline-to-capacity forecasting model that provides Services with 30-60-90 day visibility into incoming demand.
  • Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
  • A unified customer health measurement framework-built in partnership with your RevOps counterparts-that works across all brand product lines.
  • Recognition as the go-to expert for "how did we do?" and "what's coming?" questions across the Services organization.
What you bring:
  • 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
  • Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
  • Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
  • Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
  • An analytical mindset with the ability to translate data into insight-and insight into action.
  • Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
  • Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
  • Comfort operating in ambiguity and a bias toward building structure where it doesn't yet exist.
  • Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
How you work:
  • Driven by Impact: You deliver results that matter-prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
  • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
  • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast-challenging the status quo with a mindset of improvement.
  • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive-removing roadblocks, sharing insights, and keeping morale high.
  • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
  • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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