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Customer Operations Manager Jobs in Elgin, IL (NOW HIRING)

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

Operations Manager

Be Seen First

Administrative Operations Coordinator (Entry Level)

Des Plaines, IL · On-site

$48K - $55K/yr

Maintain and organize customer, shipping, and operational documentation * Enter, update, and verify information in internal systems and databases * Manage shared email inboxes and ensure timely ...

New

Loop

Customer Operations Associate

Chicago, IL

$60K - $65K/yr

H. Robinson. About the Role As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is ...

Life Fitness

Customer Operations Associate

Rosemont, IL · On-site

Our Customer Operations Associate plays a critical role in delivering an exceptional experience for ... They manage a high volume of orders with precision, proactively address challenges related to ...

Life Fitness

Customer Operations Associate

Rosemont, IL · Hybrid

$43.20K - $61.20K/yr

Our Customer Operations Associate plays a critical role in delivering an exceptional experience for ... They manage a high volume of orders with precision, proactively address challenges related to ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

Loop

Customer Operations Associate

Chicago, IL

$60K - $65K/yr

H. Robinson. About the Role As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is ...

Loop

Customer Operations Associate

Chicago, IL · On-site

$60K - $65K/yr

H. Robinson. About the Role As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL

$40K - $45K/yr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Representative, Customer Operations

Chicago, IL

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Chicago, IL

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

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Customer Operations Manager information

See Elgin, IL salary details

$44K

$122.3K

$133.9K

How much do customer operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer operations manager in Elgin, IL is $122,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are popular job titles related to Customer Operations Manager jobs in Elgin, IL? For Customer Operations Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Elgin, IL look for? The top searched job categories for Customer Operations Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Customer Operations Manager jobs? Cities near Elgin, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Senior Customer Operations Manager

Senior Customer Operations Manager

ULINE

Glenview, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Uline rating

8.3

Company rating: 8.3 out of 10

Uline

Based on 107 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 11,735 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 96%

    96% say their health insurance is affordable

    say their health insurance is affordable

  • 85%

    85% say they get enough training

    say they get enough training

Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees

Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

  • Guide leaders in analyzing department results for trends and improvement opportunities.

  • Track and report gross profit, return, vendor performance and customer feedback metrics.

  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.

  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

  • Travel to Uline's North American branches and to vendors.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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