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Customer Operations Manager Jobs in Elmhurst, IL

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational ...

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational ...

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Manage customer orders (manual + EDI) from PO receipt through delivery * Confirm order details and communicate ETAs to customers and distribution centers * Coordinate internally with Sales ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Representative, Customer Operations

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Representative, Customer Operations

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

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Customer Operations Manager information

See Elmhurst, IL salary details

$44.3K

$123.2K

$135K

How much do customer operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer operations manager in Elmhurst, IL is $123,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,500.00 and $133,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Elmhurst, IL? For Customer Operations Manager jobs in Elmhurst, IL, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Elmhurst, IL look for? The top searched job categories for Customer Operations Manager jobs in Elmhurst, IL are:
What cities near Elmhurst, IL are hiring for Customer Operations Manager jobs? Cities near Elmhurst, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you

Customer Operations Manager

Tempus

Chicago, IL • Hybrid

$60K - $100K/yr

Full-time

Re-posted 18 days ago

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model.

Responsibilities:

  • Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development.

  • Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks.

  • Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality.

  • Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience.

  • Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery.

  • Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals.

  • Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes.

  • Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction.

  • Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization.

  • This position requires travel up to 15% of the time, depending on location and regional needs.

Qualifications:

  • Bachelor's degree required.

  • 3+ years of experience in customer success, client services, or a similar customer-facing role.

  • Demonstrated success in healthcare, life sciences, or technology industries is highly preferred.

  • Strong analytical skills, experience leveraging data tools such as Looker, Salesforce, and other BI platforms is a plus.

  • Excellent communication and relationship-building skills, with the ability to influence stakeholders and have critical conversations.

  • Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment.

  • Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market.

Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology.

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$60,000 - $100,000


The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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