Customer Operations Manager Jobs in Springfield, IL

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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

Kong is seeking a seasoned Field Operations Manager to join our Revenue Operations team. In this position, you’ll serve as a trusted business partner; an advocate for and advisor to the AMS GTM Leadership team. You’ll define, track, and implement AMS business objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations.

Preferred location: United States & Canada (Remote)

What You'll Do:

• Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.

• Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.

• Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications.

• Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization.

• Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews.

• Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements.

• Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.

• Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management.

• When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage.

• Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved.

• Any additional tasks required by the manager.

What You'll Bring:

• Organization and order during busy periods with composure and focus.

• Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools

• Demonstrable competence with Google G-Suite tools

• Excellent quantitative and analytical skills, a data-driven mindset

• Strong customer service attitude, ability to work independently, and in a fast-paced environment

• Excellent written and communication skills.

• 5-8 years of relevant business experience

• A team player who works well in a collaborative environment.

• BA/BS in a quantitative field, MBA, or related graduate degree a plus

• If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.

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About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Compensation Range: $130K - $160K