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Customer Operations Manager Jobs in Springfield, IL

Malibu Jack's Springfield

Floor Manager

Chatham, IL

$54K - $64K/yr

As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center. This role ...

Foot Locker

Assistant Manager

Springfield, IL · On-site

$20.50/hr

In the absence of your Operations Manager, you would assume additional management duties. Come for ... Retrieves merchandise and fulfills customer Locate orders. * Reconciles store to store transfer ...

Foot Locker

Assistant Manager

Springfield, IL · On-site

$20.50/hr

In the absence of your Operations Manager, you would assume additional management duties. Come for ... Retrieves merchandise and fulfills customer Locate orders. * Reconciles store to store transfer ...

Walgreens

Emerging Store Manager

Springfield, IL · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Chatham, IL

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Springfield, IL

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Springfield, IL

Customer Operations Manager information

See Springfield, IL salary details

$44.1K

$122.6K

$134.3K

How much do customer operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer operations manager in Springfield, IL is $122,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Springfield, IL? For Customer Operations Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Springfield, IL look for? The top searched job categories for Customer Operations Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Operations Manager jobs? Cities near Springfield, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Springfield, IL as of June 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $122,578 per year, or $58.9 per hour.

Project Manager

Employment Opportunities - Peerless Restoration

Decatur, IL

Full-time

Posted 13 days ago

Job description

Cleans and leads crews in all divisions. Manages jobs and keeps OP Mgr informed daily. Maintains communication between the office, adjuster and the homeowner.

Job Title: Project Manager

Department: Restoration

Reports To: Restoration Manager

Position Summary - The primary purpose of this position is to provide support to the restoration and carpet cleaning divisions for residential / commercial customers. Services would include but are not limited to, fire restoration (includes air ducts), water extraction (includes mold remediation), bed bug, carpet and upholstery cleaning, and tile and grout cleaning.

Job Description:

Leads crews on residential and commercial restoration projects for the water, fire, air duct, and mold divisions. Restores interiors of homes damaged by fire, smoke, or water, using commercial cleaning equipment. Assists in new technician training. Estimate all lines of business and submit bids to Operations Manager before submission for approval. Maintains follow up with all parties for daily update on each job. Maintains log of hours and materials on each job in file on a daily basis. Provides final job cost to Operations Manager. Communicates any employee issues immediately to the Operations Manager. Contacts and schedules all subcontractor and rental materials with prior approval from Operations Manager. Effectively manages multiple jobs going on at one time.

Collects payments and discusses results of work with customers. Available for on call and out of town work.

Essential Function:

  • Must be able to lift 50 pounds in front of body and overhead.
  • Must be able to crawl/work on hands and knees for short assignments over a continuous period of time.
  • Must be able to work on a ladder with hands over head for extended periods of time.
  • Must be able to stand for extended periods of time.
  • Must be able to physically tolerate chemicals that fall within approved OSHA standards.
  • Must be able to squat while bearing weight.
  • Must possess average visual and auditory acuity.
  • Must be able to push/pull equipment up to 100 pounds.
  • Must be able to adapt to rapidly changing work environment.
  • Must be able to pass DOT physical.
  • Must have clean driving record and valid driver's license.
  • Must be able to wear a respirator.
  • Must be able to withstand changing variances in temperature such as cold weather or hot weather.
  • Must be able to tolerate confined spaces.

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