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Customer Operations Manager Jobs in Springfield, IL

Malibu Jack's Springfield

Floor Manager

Chatham, IL · On-site

$50K - $64K/yr

As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center. This role ...

Foot Locker

Assistant Manager

Springfield, IL

$20.50/hr

Whether you're building strategy, shaping innovations, or creating unforgettable customer moments ... In the absence of your Operations Manager, you would assume additional management duties. Come for ...

Foot Locker

Assistant Manager

Springfield, IL · On-site

$20.50/hr

Whether you're building strategy, shaping innovations, or creating unforgettable customer moments ... In the absence of your Operations Manager, you would assume additional management duties. Come for ...

Walgreens

Emerging Store Manager

Springfield, IL · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Chatham, IL

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Springfield, IL

Customer Operations Manager information

See Springfield, IL salary details

$44.1K

$122.6K

$134.3K

How much do customer operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer operations manager in Springfield, IL is $122,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Springfield, IL? For Customer Operations Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Springfield, IL look for? The top searched job categories for Customer Operations Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Operations Manager jobs? Cities near Springfield, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Manager, Operations - Clinical (Endoscopy & Interventional Spine)

Manager, Operations - Clinical (Endoscopy & Interventional Spine)

Springfield Clinic

Springfield, IL • On-site

$83K - $133K/yr

Full-time

Re-posted 9 days ago

Springfield Clinic rating

6.6

Company rating: 6.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

565th of 881 rated healthcare providers

Job description


The Clinical Operations Manager for Endoscopy and Interventional Spine provides strategic and operational leadership, ensuring the delivery of high quality, efficient, and patient-centered care. This role has direct responsibility, within the Endoscopy and Interventional Spine areas of the Springfield Ambulatory Surgery Center for driving clinical, operational, and financial performance while fostering a culture of safety, collaboration, and continuous improvement. Oversight and direction of departmental coordinators, professional licensed staff, support staff, and auxiliary personnel.
Job Relationships
Reports to the Director of Operations
Principal Responsibilities
• Provide leadership and operational oversight across OR/ARD, Endoscopy, Interventional Spine/Pain or Cath Lab
• Partner with physicians and clinical leaders to advance quality, efficiency, and patient satisfaction, while ensuring strong financial stewardship and alignment with organizational strategic goals.
• Plan, direct, and evaluate departmental operations and workflow performance.
• Provide leadership and oversight of workforce management functions including scheduling, leave management, and payroll.
• Supervise, develop, and support nursing and auxiliary staff through effective leadership and coaching.
• Lead hiring, onboarding, training, performance evaluations, and competency development.
• Maintain compliance with regulatory standards (OSHA, HIPAA, CMS, IDPH, AAAHC) and ensure survey readiness.
• Responsible for quality improvement initiatives, incident reporting, grievance resolution, and enhancing a culture of safety.
• Provide strategic oversight of emergency preparedness and staff readiness, ensuring comprehensive staff education and adherence to patient safety and regulatory standards.
• Drive operational excellence through cross-functional collaboration, continued process improvement, and resource management.
• Manage departmental budgets, support fiscal planning, and evaluate capital and equipment needs.
• Collaborate with internal and external stakeholders to enhance care delivery, patient experience, and service line growth
• Serve as a key liaison between administration, physicians, clinical teams, and external partners.
• Promote patient-centered care, exceptional customer service, and adherence to ethical and confidentiality standards.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.
Education/Experience
• Graduate of an accredited school of nursing.
• Minimum of three (3) years of experience in one or more of the following is strongly preferred:
-Operating Room (OR)
-Post-Anesthesia Care Unit (PACU)
-Critical Care
-Endoscopy or procedural services
-Cardiovascular Care
• Prior leadership or supervisory experience required.
Licenses/Certificates
• Active Registered Nurse (RN) license in the State of Illinois.
• ACLS certification (within 90 days of hire).
• BLS/CPR certification (within 30 days of hire).
Knowledge, Skills and Abilities
• Demonstrated leadership and team management skills.
• Strong communication, problem-solving, and decision-making abilities.
• Ability to manage multiple departments and competing priorities.
• Skilled in collaboration, process improvement, and quality management.
• Ability to remain effective under stress and heavy workloads.
• Physical ability to move throughout clinical areas as needed.
Working Environment
• Combination of administrative (office-based) and clinical environments.
• Requires standing, walking, and active engagement in patient care areas.
• May involve periods of high stress and workload variability
PHI/Privacy Level
• Level 1: Tasks that involve unlimited access to Protected Health Information with the exception of 'Break Glass' level PHI.
HIPAA1

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