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Call Center Operator Jobs (NOW HIRING)

Intralot

Call Center Operator

Peachtree Corners, GA

Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position * Ability to work in a team environment * Ability to troubleshoot * Ability to ...

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

Precision Opinion

Call Center Operator

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER FOR MARKET RESEARCH amp; DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies!

Morrison Healthcare

CALL CENTER OPERATOR

Cleveland, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location: Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

Precision Opinion

Call Center Operator

Las Vegas, NV

$14/hr

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We ...

Precision Opinion

Call Center Operator

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We ...

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How much do call center operator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for call center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

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Call Center Operator jobs near you

Call Center Operator

Intralot

Peachtree Corners, GA

Other

Posted 22 days ago

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

Job Title

Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Must be available to work Nights and Weekends on rotational shifts

Education, Training and Experience
  • High school diploma or equivalent training and experience.
  • 3 years customer service experience, preferably in a technical call center environment
  • Call tracking system experience
  • Outstanding verbal communication skills and a positive attitude
  • Relevant experience and/or knowledge in the Sports Betting or gaming industries.
  • Previous sales experience preferred
Knowledge, Skills and Abilities
  • Working knowledge of tracking software
  • Technical customer service skills
  • Basic computer skills, including Microsoft Word and Excel
  • Excellent telephone etiquette
  • Ability to handle being rejected and remain calm and collected
  • Strong analytic skills
  • Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

  • Handle Chat Support, Inbound calls and answer emails from customers.
  • Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
  • Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
  • Engage potential customers in dialogue that open opportunities
  • Support and guide customers with all requests and escalating and following up when necessary.
  • Meet company expectation for excellent customer service
  • Maintain a friendly, professional tone at all times
  • Function as part of the team with sincere enthusiasm
  • Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc is an Equal Opportunity Employer

What Intralot employees say

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