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Customer Retention Jobs (NOW HIRING)

Remote Recruitment

Customer Retention Specialist

$14.50 - $20/hr

Customer Retention Specialist Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when ...

New

Duane Lovell

Customer Retention Specialist

Montesano, WA · On-site

$20 - $24/hr

Customer Retention Specialist Location: MONTESANO, WA, 98563 Salary: $20.0 - $24.0/hour Experience: 0 Year(s) Benefits: * Starting hourly pay $20 - $24 negotiable upon experience and licensing * Paid ...

New

Google Inc.

Customer Retention Specialist

Austin, TX · On-site

$66.13/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

BCForward

Customer Retention Specialist

Westminster, CO · On-site

$24 - $25/hr

Job Title: Customer Retention Specialist Location: Westminster, CO 80021 Duration: 6+ months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

NinjaOne

Customer Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Customer Retention Specialist As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North ...

NinjaOne

Customer Retention Specialist

Austin, TX · On-site

$14 - $19.25/hr

Customer Retention Specialist As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North ...

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

Akraya

Customer Retention Specialist :

Westminster, CO · On-site

$20 - $25/hr

Analyze customer data to identify retention opportunities. * Document all customer interactions accurately. Must-Have Skills: * Fluent in Spanish (speaking, reading, writing) * Proven customer ...

New

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

Cynet Systems

Customer Retention Specialist

Broomfield, CO · On-site

$23 - $28/hr

Experience in customer service and retention. * Excellent active listening and empathy to understand customer perspectives. * Strong analytical skills and a solution-oriented approach. * Skilled in ...

New

E-Solutions

Customer Retention Specialist

Charleston, WV · On-site

$13.75 - $19/hr

Customer Retention Specialist Location: Charleston WV Duration: Longterm Contract Promoting and saving products and services. Providing an excellent customer experience via phone. Negotiating and ...

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How much do customer retention jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

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What cities are hiring for Customer Retention jobs?

Cities with the most Customer Retention job openings:

What are the most commonly searched types of Customer Retention jobs?

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customer retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Specialist

Schumacher Auto Group

West Palm Beach, FL • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 21 days ago

Job description

The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
Essential Job Responsibilities
  • Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
  • Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
  • Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
  • Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
  • Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
  • Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.

Education/Requirements:
  • High School Diploma or GED.
  • Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
  • Strong understanding of GMC products, services and the Trade Up program preferred.
  • Knowledge of automotive financing and trade-in processes preferred.
  • Strong written and verbal communication skills required.
  • Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
  • Familiarity with CRM systems and customer data management tools.
  • Positive attitude.
  • Strong work ethic.
  • A valid driver's license and 3+ years of clean driving record are required.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.

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