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Workforce Management Analyst Remote Jobs (NOW HIRING)

Aura

Director, Workforce Management

$120K - $140K/yr

Leverage data analytics and workforce tools to enhance reporting, drive operational improvements ... This position is remote, but candidates must be US-based. #LI-Remote

Mondo

Tech Ops Analyst

Scottsdale, AZ · Remote

$35 - $44/hr

Remote (PST only) Start Date: ASAP Duration: Contract through end of November 2026, with strong ... Job Summary Support workforce management administration, including tracking headcount, contractor ...

Curana Health, Inc.

Workforce Business Analyst I

$50K - $65K/yr

This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...

Paylocity

Director Workforce Management Ops

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or ... This role provides direction and oversight for a group of analysts responsible for daily operations ...

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Workforce Management Analyst Remote information

See salary details

$38.5K

$97.6K

$172.5K

How much do workforce management analyst remote jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management analyst remote in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

More about Workforce Management Analyst Remote jobs

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Cities with the most Workforce Management Analyst Remote job openings:

What are the most commonly searched types of Workforce Management Analyst jobs?

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States with the most job openings for Workforce Management Analyst Remote jobs include:

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Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Manager

Renewal by Andersen Metro & Midwest

Cranford, NJ • Remote

Full-time

PTO

Posted 20 days ago

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 145 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,709 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 145 Breakroom Quiz responses from their frontline employees

Job description

The Role

You'll own workforce management for an inside sales center of roughly 200 agents across two sites and a predominantly remote team. The operation is straightforward, but it runs seven days a week and needs someone keeping a close eye on the data, the staffing, and the leads. Our Verint platform is live - we need someone to tune it and own it, not learn it from scratch.

You'll lead two WFM analysts, own forecasting and scheduling, and make sure we're staffing to work our daily leads smartly. It's hands-on work with a clear path to grow as the function and team grow.

What You'll Own

  • Forecasting contact volume across inbound, outbound, and text by interval, day, and week
  • Building and publishing schedules that match the forecast, including remote and flexible shifts
  • Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple states
  • Staffing outbound strategically against the daily lead flow (~1,000 leads/day) - pacing calls to work leads smart, not just dialing to hit activity numbers
  • Keeping eyes on service level, abandon, and adherence, and making the staffing call when volume shifts
  • Tracking agent activity and productive time, and owning that monitoring so coaches can coach
  • Managing PTO, shift changes, and coverage against staffing needs
  • Producing weekly adherence and exception reporting, and handing clean data to payroll
  • Tuning Verint so we use what we're paying for
  • Building a sensible coverage model for 98 weekly operating hours: live eyes where it matters, alerts and simple floor playbooks on the rest
  • Baking shrinkage (coaching, training, meetings, QA) into the staffing math
  • Capacity planning for hiring classes, ramp, and seasonal pushes
  • Leading, developing, and setting clear numbers for the two WFM analysts

What You Need

  • Hands-on Verint experience at a tuning level, not just as a user. You refine it, you don't need to be taught it.
  • Proven WFM experience managing a predominantly remote team. You know how adherence, coverage, and real-time management work differently when the floor is distributed.
  • Contact-center forecasting and scheduling experience
  • Comfort keeping an eye on intraday staffing and making adjustments as the day shifts
  • Ability to explain complex WFM concepts in plain language to non-WFM leaders
  • Experience leading or directing a small team, formally or informally

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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