System Support Analyst Jobs (NOW HIRING)

Salary: $50,581.84 - $62,000.00 Annually
Location : Town Hall - Bluffton, SC
Job Type: Full-Time
Job Number: 202600128
Department: Information Technology
Opening Date: 06/18/2026
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Job Summary
The purpose of this position is to provide desktop support and technical support services working with the Town of Bluffton Police and the Don Ryan Center of Innovation. In addition to installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers, the employee will provide training which includes setup and assistance with iPads and Phones.
Essential Job Functions

• Assists as an IT team member with Helpdesk requests received via phone, email, and ticketing system.
• Troubleshoots and repairs hardware and network connectivity issues.
• Supports end users within Spillman, L3, Lawtrack and other police department software and hardware needs.
• Provides PC/hardware, software, and mobile device support to the town staff.
• Escalates issues to higher-level staff as needed.
• Provides cell phone & iPad training for Town of Bluffton staff.
• Trains staff on new equipment and software both individually and in groups.
• Attends Town Council and other meetings as necessary, to provide technical support.
• Installs and configures application and operating systems software, patches and upgrades.
• Maintains an inventory of computer equipment and installed software.
• Removes old equipment and performs data migration to new machines, performs scheduled routine maintenance of computer equipment to ensure optimal performance.
• Develops and implements new technologies and strategies to simplify job processes and make them more efficient.
• Performs other related duties as assigned.

Qualifications
Education and Experience:
Associate's Degree in computer science, information technology or a related field, Bachelor's Degree in related field preferred; and three (3) years of related experience, or equivalent combination of education and experience. Experience supporting Apple software and hardware products preferred.
Licenses or Certifications:
Valid South Carolina Driver's License. A+ Certification and/or Network + Certification preferred.
Special Requirements:
Proficient in Microsoft Office: Excel, Word, Outlook, and PowerPoint.
Knowledge, Skills and Abilities:

• Knowledge in supporting Windows and Apple products.
• Skills in verbal and written communication.
• Skills in customer service and a conveying a pleasant and professional demeanor.
• Ability to clearly communicate with technical and non-technical personnel.
• Ability to multi-task and prioritize, and to remain calm under pressure.
• Ability to lead as an IT representative in team projects to include working with external providers, and applying project management skills.
• Ability to work evenings/weekends on an occasional basis as needed.
• Ability to organize and obtain assistance from others.

Physical Demands & Work Environment
The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work requires balancing by maintaining body equilibrium; feeling, grasping, repetitive motion, and handling with hands and fingers; hearing and perceiving information at normal spoken word levels; lifting and reaching with arms; mental acuity to make rational decisions; kneeling, walking, and standing for periods of time; speaking and talking by expressing and exchanging ideas; and visual acuity.
Duties are performed primarily in an office setting with a considerable amount of field inspections required. Work has no exposure to environmental conditions; though is generally performed in a moderately noisy location (e.g., an office area with multiple personnel, copy machines, telephones and/or computer printers).
The Town of Bluffton has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Health and Dental Insurance
All regular full-time employees, employees who work 30 hours or more per week, and Town Council members are eligible to participate in the Town's health plan through the South Carolina Public Employee Benefit Authority (PEBA). If an employee elects to be covered, the cost for the coverage will be deducted from each paycheck. The Town covers the premiums for the employee portion of the State Health and the State Dental plans. The employee will be responsible for the cost of any additional dependent premiums selected. For more information regarding the health plans click
Paid Time Off (PTO)
All regular full-time employees, employees who work 30 hours or more per week, will start accruing PTO on the first day of employment. PTO is a cumulative bank of time for sick days, vacation time, and bereavement leave.
Full-time employees will accrue PTO according to the following schedule:

• 0-5 years of employment: 5.2 hours / pay period
• 6-9 years of employment: 6.8 hours / pay period
• Over 9 years of employment: 8.32 hours / pay period

Holiday Pay
The Town of Bluffton offers 13 paid holidays and 1 personal day (8.5 hours):

• New Years Day
• Martin Luther King Day
• Presidents' Day
• Good Friday
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving
• Heritage Day (Friday after Thanksgiving)
• Christmas Eve
• Christmas Day
• Personal Day

Holiday Pay
The Town of Bluffton offers PTO to employees for absences related to the death of immediate family members and fellow employees or retirees of Town of Bluffton.
Paid Parental Leave
The Town of Bluffton will provide up to six weeks or two weeks of paid parental leave upon the occurrence of a qualifying event to employees who occupy a full-time position.
Milestone Anniversary Bonus
Employee will receive a monetary bonus once they have reached a milestone anniversary (5,10,15,...).
Flexible Spending Accounts
Flexible Spending Accounts are a tax-saving way to pay health care and dependent care expenses that you would typically pay out-of-pocket. Expenses such as deductibles, co payments, coinsurance, prescriptions, dental procedures and eyeglasses can quickly add up, and dependent care expenses can add up even more. The FSA's let you pay these expenses with pretax dollars.
Contributions are deducted from your pretax pay in equal amounts during the year. This means you save money, as contributions are not subject to Social Security tax, federal income tax or state income tax.
Medical Spending Accounts and Dependent Care Spending Account enrollments are only valid for one year and be re-enrolled during the Annual Open Enrollment Period in order to continue. Your account(s) will not automatically renew each year.
Pension Plans: South Carolina Retirement System or Police Officer Retirement System
All regular full-time and part-time employees and Town Council are required by law to join the South Carolina Retirement Systems. Seasonal and temporary employees have the option to opt out of the memberships.
The Town offers two plans for employees, the South Carolina Retirement System (SCRS) and the Police Officer Retirement System (PORS). Each employee/participant is required to contribute a certain percentage of their gross salary to the Retirement System. The actual contribution amounts are subject to change per legislation but will be provided upon hire date. The employee contributions are deducted on a pre-tax basis. Employee contributions earn interest.
More information on these programs can be found in the Retirement Handbook on PEBA's
Disability
Eligible employees enrolled in the State Health Plan have basic long-term disability protection at no cost. The Basic Long-Term Disability Plan protects a part of your income if you become disabled. It includes: a 90-day benefit waiting period; a monthly benefit of 62.5 percent of your pre-disability earnings, reduced by deductible income; a maximum $800 monthly benefit; and a maximum benefit period to age 65 if you become disabled before age 62. If you become disabled at age 62 or older, the maximum benefit period is based on your age at the time of disability.
Supplemental Long-Term Disability (SLTD)
This optional disability insurance plan provides more protection for you and your family. Supplemental long-term disability is a voluntary benefit for which the employee pays. This benefit provides: Competitive group rates; Survivors benefits for eligible dependents; coverage for injury, physical disease, mental disorder or pregnancy; a return-to-work incentive; SLTD conversion insurance; a cost-of-living adjustment; and lifetime security benefit. There are two options either a 90-day or 180-day benefit waiting period that includes: a monthly benefit of 65 percent of your pre-disability earnings, reduced by deductible income; a maximum $8,000 monthly benefit; and a minimum $100 monthly benefit. For more details visit PEBA's
Workers' Compensation
Town employees are covered by workers' compensation for on-the-job injuries. Benefits are governed by state law and not set by the Town.
Employee Assistance Program (EAP)
The EAP is a confidential counseling, assessment and referral program designed to help you manage your life. Just as health insurance is designed to address your physical well being, your EAP is designed to address your emotional and mental health, as well as manage your work/life issues to achieve a healthy balance. EAP also provides legal and financial consultation services, as well as the Work Life Benefit which provides assistance with elder care, childcare, adoption, education, and other work life matters. All calls made to the EAP are kept private and confidential.
Sun Life - Supplemental Insurance
The Town of Bluffton also offers Supplemental Insurance coverage through Sun Life to employees which includes: Accident Insurance, Critical Illness, Hospital Indemnity Insurance, and Short Term Disability. Everyone's benefit needs are different so these are optional to each employee to select (if they choose) benefits that are right for their personal situation.
On-Site Medical Bus
An onsite medical bus through Beaufort Memorial Health available for employees with health insurance. This on-site medical bus comes to a Town facility one a week for employees to use throughout their workday.
Educational Assistance and Educational Bonus Policies
The Town supports continuing education efforts made by Town employees through the reimbursement of tuition and training for certifications related to positions. Further, in our efforts to provide excellent levels of service to our citizens, the Town of Bluffton continuously strives to train and educate its employees and believes that the organization benefits from having a workforce that achieves certain academic attainment and certain specialized training and certifications.
Wellness Programs
The Town encourages employee wellness and encourages them to take advantage of some of the incentives available to them through Public Employee Benefit Authority (PEBA).
PEBA Perks provides a comprehensive range of activities, programs, services, and information designed to help State employees, retirees and their covered dependents enjoy a happier, healthier life. As a part of the employee insurance program, PEBA Perks focuses on disease prevention, early detection, disease management, and offers educational resources on diverse issues such as diabetes, tobacco cessation, weight management, stress management, and nutrition.
Discretionary Awards
It is the policy of the Town to provide employee recognition and incentive awards to an employee or team upon Supervisor recommendation. This program is intended to reward staff employees whose achievements have resulted in a particular benefit to the Town of Bluffton. Awards are in the Town's discretion, and no employee is entitled to an award.