Service Writer
Butler, PA · On-site
Service Writer At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on ...
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Service Writer
Butler, PA · On-site
Service Writer At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you're great with customers, thrive in a ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you're great with customers, thrive in a ...
Service Writer
Belton, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Belton, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Queens, NY · On-site
Our company is looking for an experienced, career-minded, responsible and honest service writer to join our team, Our Service Writer will have the responsibility of taking the client(s) through the ...
Service Writer
Queens, NY · On-site
Our company is looking for an experienced, career-minded, responsible and honest service writer to join our team, Our Service Writer will have the responsibility of taking the client(s) through the ...
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Service Writer
Franklin, IN · On-site
$50K - $60K/yr
Service Writer OPEN POSITION: Service Writer LOCATION: Franklin, IN ABOUT US Bay Crane is the leader in crane rental, specialized transportation, and heavy lifting solutions. With decades of ...
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Be Seen First
Service Writer
Franklin, IN · On-site
$50K - $60K/yr
Service Writer OPEN POSITION: Service Writer LOCATION: Franklin, IN ABOUT US Bay Crane is the leader in crane rental, specialized transportation, and heavy lifting solutions. With decades of ...
Service Writer
Brighton, CO · On-site
$24 - $28/hr
Service Writer The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop ...
Service Writer
Brighton, CO · On-site
$24 - $28/hr
Service Writer The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop ...
Service-Writer
Altoona, IA · On-site
Service Writer Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are ...
Service-Writer
Altoona, IA · On-site
Service Writer Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are ...
Service Writer
Fargo, ND · On-site
Join the Acme Equipment Team as a Service Writer in Fargo, ND! Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer ...
New
Service Writer
Fargo, ND · On-site
Join the Acme Equipment Team as a Service Writer in Fargo, ND! Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer ...
New
Service Writer
$75K - $100K/yr
Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...
Service Writer
$75K - $100K/yr
Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...
Service Writer
Ontario, OR · On-site
The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...
Service Writer
Ontario, OR · On-site
The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...
service writer
Lodi, CA · On-site
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
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service writer
Lodi, CA · On-site
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Quick apply
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Service Writer
Berlin, CT · On-site
$75K - $100K/yr
Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...
Service Writer
Berlin, CT · On-site
$75K - $100K/yr
Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...
Service Writer
Manor, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Manor, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
$16 - $19/hr
About This Role Bike Mart is a full service bike shop, and our Service Writers play a key role in delivering excellent customer experiences. They are responsible for greeting customers, performing an ...
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Service Writer
$16 - $19/hr
About This Role Bike Mart is a full service bike shop, and our Service Writers play a key role in delivering excellent customer experiences. They are responsible for greeting customers, performing an ...
Service Writer
Flagstaff, AZ · On-site
Service Writer Job Posting | RWC Group | Heavy Duty Commercial Truck & Bus Dealership Keep Commercial Trucks Moving. Deliver an Exceptional Customer Experience. At RWC Group, our Service Writers are ...
Service Writer
Flagstaff, AZ · On-site
Service Writer Job Posting | RWC Group | Heavy Duty Commercial Truck & Bus Dealership Keep Commercial Trucks Moving. Deliver an Exceptional Customer Experience. At RWC Group, our Service Writers are ...
Service Writer
$32 - $36/hr
Service Writer - Aurora, IL ???? Aurora, IL ???? Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values ...
Service Writer
$32 - $36/hr
Service Writer - Aurora, IL ???? Aurora, IL ???? Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values ...
Service Writer
Lancaster, CA · On-site
The Service Writer is responsible for understanding customer needs, documenting service requests, preparing estimates and work orders, coordinating with technicians, and keeping customers informed ...
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Service Writer
Lancaster, CA · On-site
The Service Writer is responsible for understanding customer needs, documenting service requests, preparing estimates and work orders, coordinating with technicians, and keeping customers informed ...
Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do service writer jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What is a service writer?
As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.
What does a service writer do?
A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
What skills and qualifications are needed to thrive as a service writer?
To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.
How does a service writer typically collaborate with technicians and customers throughout a repair order?
A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.
What is the difference between Service Writer vs Service Advisor?
| Aspect | Service Writer | Service Advisor |
|---|---|---|
| Credentials | High school diploma; some certifications preferred | High school diploma; certifications like ASE may be beneficial |
| Work Environment | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Job Role | Records customer vehicle issues, writes repair orders | Discusses vehicle issues with customers, recommends repairs |
| Customer Interaction | Primarily administrative, minimal technical discussion | High customer interaction, technical explanations |
Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.
Can you be a service writer with no experience?
Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.
Does a service writer need a degree?
A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.
How much does a service writer make?
A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs
What cities are hiring for Service Writer jobs?
Cities with the most Service Writer job openings:
What are the most commonly searched types of Service Writer jobs?
The most popular types of Service Writer jobs are:
Who are the top companies hiring for Service Writer jobs?
The top employers for Service Writer jobs are:
What states have the most Service Writer jobs?
States with the most job openings for Service Writer jobs include:
What job categories do people searching Service Writer jobs look for?
The top searched job categories for Service Writer jobs are:
What are popular job titles related to Service Writer jobs?
For Service Writer jobs, the most frequently searched job titles are:
Full-time
Retirement
Re-posted 3 days ago
Job description
★ NOW HIRING: Service Writer
At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.
Come build your career with a team that invests in you from day one.
POSITION AT A GLANCE
Location: Butler, PA
Position Type: Full-Time
Schedule: Monday through Friday, 2:30 PM to 11:00 PM
Address: 519 Pittsburgh Road, Butler, PA 16002
WHAT YOU’LL DO
As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:
➤ Greet customers, sell needed work, write repair orders, and estimate repair costs
➤ Ensure proper payment type is selected and perform initial review of repair orders
➤ Communicate with technicians and update customers on repair progress
➤ Obtain authorization for additional work and maintain accurate repair documentation
➤ Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
➤ Maintain repair order balance and assist parts/service departments as needed
➤ Handle customer inquiries, complaints, and scheduling professionally
➤ Maintain a clean and organized work area while adhering to all safety policies
WHAT YOU BRING
◆ Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
◆ Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.
◆ Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
WHY WORK WITH US
► Your hard work earns real rewards with competitive pay and bonus opportunities
► Comprehensive benefits package to keep you and your family covered
► 401(k) with company match because your future matters
► Your success is our priority. We offer training, mentorship, and advancement opportunities
► A supportive, team first culture where you’re never just a number
► A legacy of stability in a company that is family-owned and trusted since 1938
READY TO APPLY?
If you want a role where you're valued, supported, and able to grow, this is it.
Apply today and take the next step in your career.
Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.