Service Planner Jobs (NOW HIRING)

PAY RATE: $85,782.25 - $105,083.00

JOB SUMMARY:

The Transit Service Planner provides professional and technical expertise in transit service planning for Park City Transit. This role leads system planning efforts, including route design and continuous service improvement, by balancing cost, customer experience, operational performance, and system reliability.

The Planner integrates data analysis, operational requirements, and stakeholder input to develop and refine routes, schedules, and service strategies aligned with community needs and City goals. Responsibilities include evaluating system performance, designing route alignments and schedules, and optimizing service delivery through data-driven decision-making. This position collaborates with internal departments, regional partners, and elected officials to support broader mobility, land use, and sustainability objectives.

TYPICAL DUTIES:

• Develops and maintains transit (bus) schedules and routes, incorporating traffic patterns, daily anomalies, special events, time points, layovers, deadheads, and End of Line (EOL) requirements, while adhering to budget constraints, Department of Transportation (DOT) regulations, staffing needs, operator satisfaction, and operational requirements.
• Analyzes the effectiveness of operating plans and schedules using software tools and performance metrics; develops alternative scenarios and implements data-driven adjustments to improve efficiency, effectiveness, and equity.
• Collects and evaluates system data, including passenger activity and trip performance, to assess route effectiveness and identify opportunities for improvement.
• Utilizes route planning software (OptiBus) and Geographic Information System (GIS)/Automatic Vehicle Location (AVL) systems to develop, manage, and refine route and schedule data.
• Maintains in-depth knowledge of Park City transit routes, system design, and operational challenges, along with current industry best practices in scheduling, fleet assignment, and operator work planning.
• Performs QA/QC and validation checks to ensure data accuracy and troubleshoot scheduling or system issues.
• Reviews draft public schedules for accuracy prior to publication and collaborates with bus operators, operations supervisors, and the public to gather information supporting schedule analysis and improvements.
• Collaborates with Operations and Customer Service teams to support operator manpower projections and implement schedule changes.
• Serves as the Transportation Planning liaison for CAD/AVL software, coordinating with vendors and IT staff.
• Partners with Park City’s Marketing and Outreach, Transportation Management, Transportation Planning, and Transit ITS departments to develop signage, rider information, and other public-facing transit materials.
• Works with City departments to plan and support transit service for special events.
• Creates and maintains documentation for internal policies, processes, and standard operating procedures.
• Supports Title VI analysis by providing scheduling data.
• Supports preparation of service data reports and the annual National Transit Database (NTD) submission.
• Knowledge of the State and Federal laws and Regulations governing the transportation of passengers.
• The employer retains the right to change or assign other duties to this position.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a related field
• 3+ years of experience in transit and/or transportation planning
• Knowledge of current transit planning service practices and processes
• Public speaking and/or community engagement experience

PREFERRED QUALIFICATIONS:

• Master's degree or certifications in a related field or an equivalent combination of education and work experience.
• Expertise in transit service planning, routing, and scheduling.
• Working knowledge of Park City transit routes and operations
• Project management experience
• Knowledge of related transit scheduling, planning, and related software (Optibus, ArcGIS, etc) and their applications

WORKING CONDITIONS:

• Work is performed primarily in an office setting.
• Occasional non-traditional working hours, which may include rotating, on-call, evenings, weekends, and holidays.
• On occasion required to lift 25lbs, such as temporary roadway devices, outdoor pop-up tent or other public involvement meeting materials and items.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required by personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

PIb662cb66e5c5-25405-40220989