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Regional Service Manager Jobs (NOW HIRING)

Morgan Properties

Regional Service Manager

Buffalo, NY · On-site

$80K - $85K/yr

Regional Service Manager Role Are you a hands-on maintenance leader who enjoys supporting teams, elevating standards, and strengthening maintenance execution across communities? Join Morgan ...

Prime Residential

Regional Service Manager

San Diego, CA · On-site

$120K - $133K/yr

Our Regional Service Manager leads the short- and long-term maintenance objectives of their portfolio of assets, supporting and indirectly supervising a unified team of Service Managers to help ...

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Regional Service Manager information

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$39.5K

$77.8K

$128K

How much do regional service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for regional service manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a regional service manager do?

A Regional Service Manager oversees the service operations and teams within a specific geographic area for a company. Their responsibilities typically include managing service staff, ensuring customer satisfaction, implementing service policies, and meeting regional performance goals. They act as the primary point of contact between the company and its clients in the region, handling escalated issues and coordinating with other departments to improve service delivery. Additionally, they analyze service metrics to identify areas for improvement and help train and develop their teams. This role requires strong leadership, communication, and problem-solving skills.

How does a regional service manager typically balance overseeing multiple service locations while ensuring consistent quality standards?

A Regional Service Manager is responsible for managing several service sites, which often requires frequent travel and strong communication skills to maintain consistency across locations. They implement standardized processes, conduct regular site visits, and use performance metrics to monitor each team's effectiveness. Collaborating closely with local managers, they address challenges promptly and facilitate training to uphold company standards. This role demands adaptability and proactive problem-solving to ensure each branch delivers high-quality service while meeting regional goals.

What are the key skills and qualifications needed to thrive as a regional service manager, and why are they important?

To thrive as a Regional Service Manager, you typically need strong leadership abilities, operational management experience, and a background in the relevant technical or service industry, often supported by a bachelor’s degree. Familiarity with service management software (such as SAP or Salesforce), scheduling tools, and sometimes certifications like ITIL or Six Sigma are common requirements. Excellent communication, problem-solving, and team-building skills distinguish top performers in this role. These skills and qualifications are crucial for overseeing service operations, ensuring customer satisfaction, and leading geographically dispersed teams effectively.

What is the difference between Regional Service Manager vs Service Technician?

AspectRegional Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and industry certificationsRequires technical certifications and hands-on training
Work EnvironmentOversees multiple locations, manages teams, and handles administrative tasksPerforms on-site repairs and maintenance, working directly with equipment and clients
Employer & Industry UsageCommon in service industries like HVAC, plumbing, and equipment maintenanceFound in similar industries, focusing on technical service and repairs

The main difference is that a Regional Service Manager oversees multiple service teams and handles administrative responsibilities, while a Service Technician focuses on hands-on repair work. The manager role involves leadership, planning, and coordination, whereas the technician role emphasizes technical skills and direct client service.

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Regional Service Manager jobs near you
Infographic showing various Regional Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Regional Service Manager

RELIANCE ENVIRONMENTAL TRUCK SALES LLC

Fort Worth, TX • On-site

Full-time

Posted 2 days ago

New

Job description

POSITION SUMMARY

The Regional Service Manager is responsible for leading, standardizing, and improving service operations across the Refuse Division. This position provides direct leadership to Branch Service Managers and is accountable for service revenue, profitability, customer satisfaction, repair quality, workforce development, safety, and operational performance. Working closely with branch leadership, Parts, Sales, Rental, Used Equipment, Warranty, and OEM partners, the Regional Service Manager establishes consistent processes, develops service leadership, removes operational barriers, and ensures each branch has the people, tools, capacity, and accountability necessary to meet customer commitments and achieve company objectives.

KEY RESPONSIBILITIES

Regional Service Leadership & Execution

  • Lead service operations across all assigned East Region branches and provide direct leadership, coaching, and accountability to Branch Service Managers.
  • Establish consistent service standards, operating procedures, performance expectations, and management routines across the region.
  • Translate company objectives into branch-level action plans and ensure service priorities are executed safely, efficiently, and consistently.
  • Conduct regular branch reviews to evaluate performance, identify barriers, and establish corrective action plans with clear ownership and timelines.

Service Operations & Workflow Management

  • Standardize repair-order management, estimating, work authorization, scheduling, dispatch, documentation, quality control, invoicing, and work-order closure practices.
  • Monitor shop and field-service capacity, backlog, work in process, aging, cycle time, and schedule adherence to improve throughput and equipment uptime.
  • Ensure labor, tooling, facilities, service vehicles, and technical resources are aligned with customer demand and branch growth plans.
  • Drive timely communication with customers regarding equipment status, repair scope, cost changes, completion dates, and service-related concerns.

Financial Performance & KPI Management

  • Own regional service performance and partner with Branch Service Managers to achieve revenue, gross profit, expense, and operating-income objectives.
  • Develop annual service budgets, staffing plans, capital requests, and performance forecasts in coordination with branch and company leadership.
  • Establish and monitor KPIs including productivity, efficiency, proficiency, effective labor rate, technician utilization, WIP aging, rework, warranty recovery, and customer satisfaction.
  • Analyze performance variances, identify root causes, and implement corrective actions that improve labor recovery, cost control, and profitability.

Customer, OEM & Cross-Functional Support

  • Serve as the escalation point for significant customer concerns, repeat repairs, technical issues, and service commitments requiring regional support.
  • Maintain productive relationships with refuse, vacuum, environmental, commercial-truck, and heavy-equipment OEMs to improve technical support, training, warranty recovery, and issue resolution.
  • Partner with Parts, Sales, Rental, Used Equipment, Warranty, and Operations leaders to coordinate resources and deliver a consistent customer experience.

Service Leadership & Workforce Development

  • Recruit, develop, evaluate, and retain effective Branch Service Managers, supervisors, foremen, technicians, and service-support personnel.
  • Establish succession plans and structured development programs for service leadership and technical employees across the region.
  • Evaluate staffing levels, skill gaps, training needs, and compensation requirements to support current demand and future growth.

Safety, Quality & Continuous Improvement

  • Ensure compliance with OSHA requirements, company safety policies, environmental requirements, and applicable service and repair standards.
  • Promote a safety-first culture through leadership visibility, inspections, training, incident follow-up, and consistent accountability.
  • Reduce repeat repairs, comebacks, and avoidable warranty expense through root-cause analysis, repair-quality controls, and standardized technical practices.
  • Lead continuous-improvement initiatives involving service systems, reporting, facility layout, tooling, workflow, and operating procedures.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

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