ZipRecruiter

Log In

Caliber Holdings
Caliber Holdings

62 Caliber Collision Regional Service Manager Jobs Hiring Near You

Owen Companies

Regional Service Manager

Oklahoma City, OK · On-site

$90 - $130/hr

Day POSITION SUMMARY The Regional Service Manager is responsible for leading, standardizing, and improving service operations across the Refuse Division. This position provides direct leadership to ...

New

Delavan Holdings

Regional Service Manager

Delavan, WI · On-site

The Regional Service Manager will oversee the Service Managers in their assigned region. Overseeing business and administrative aspects of the Service Department. In addition to ensuring customers ...

Owen Companies

Regional Service Manager

Fort Worth, TX · On-site

$90 - $130/hr

Day POSITION SUMMARY The Regional Service Manager is responsible for leading, standardizing, and improving service operations across the Refuse Division. This position provides direct leadership to ...

Prime Residential

Regional Service Manager

San Diego, CA · On-site

$120K - $133K/yr

Our Regional Service Manager leads the short- and long-term maintenance objectives of their portfolio of assets, supporting and indirectly supervising a unified team of Service Managers to help ...

next page

Showing results 1-20

All JobsCaliber Collision JobsCaliber Collision Regional Service Manager Jobs

Caliber Holdings Jobs Information

What is it like to work at Caliber Collision?

Caliber Collision is a company that values a customer-centric approach and a team-oriented culture, prioritizing collaboration and mutual respect among employees. The company operates a large network of repair centers, employing a diverse team of technicians, estimators, and customer service representatives who work together to deliver high-quality repairs and exceptional customer experiences. Working at Caliber Collision may appeal to individuals who value a fast-paced, dynamic work environment and are motivated by the opportunity to make a positive impact on customers' lives through their work.

What makes Caliber Collision an attractive place to work?

Caliber Collision is a leading auto body repair company with a strong reputation for delivering high-quality customer service and innovative repair solutions. The company offers a dynamic work environment that values collaboration, teamwork, and ongoing training and development opportunities, allowing employees to grow professionally and advance in their careers. By joining Caliber Collision, individuals can contribute to a company that prioritizes customer satisfaction, community involvement, and employee growth, making it an attractive choice for those seeking a stable and fulfilling career in the automotive repair industry.

Do workers at Caliber Collision get paid breaks?

No. Most people don’t get paid breaks.
72% of people say they don’t get paid breaks.
Based on data from 105 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Caliber Collision pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 119 people who took the Breakroom Quiz between August 2025 and August 2026.

At Caliber Collision, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Caliber Collision affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 107 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Caliber Collision?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 61% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Caliber Collision worry about hours?

Some people worry about getting enough hours.
35% of people report they worry about getting enough hours.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Caliber Collision workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 103 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Caliber Collision workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 59 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Caliber Collision?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Caliber Collision managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 125 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Caliber Collision spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 95 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Caliber Collision?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Caliber Collision job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at Caliber Collision good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Caliber Collision feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 123 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Caliber Collision?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 133 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Caliber Collision?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Caliber Collision?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Caliber Collision’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Caliber Collision is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 124 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Regional Service Manager jobs?

What are the most popular jobs at Caliber Collision?

Regional Service Manager

RELIANCE ENVIRONMENTAL TRUCK SALES LLC

Fort Worth, TX

Full-time

Posted 7 days ago

Job description

POSITION SUMMARY

The Regional Service Manager is responsible for leading, standardizing, and improving service operations across the Refuse Division. This position provides direct leadership to Branch Service Managers and is accountable for service revenue, profitability, customer satisfaction, repair quality, workforce development, safety, and operational performance. Working closely with branch leadership, Parts, Sales, Rental, Used Equipment, Warranty, and OEM partners, the Regional Service Manager establishes consistent processes, develops service leadership, removes operational barriers, and ensures each branch has the people, tools, capacity, and accountability necessary to meet customer commitments and achieve company objectives.

KEY RESPONSIBILITIES

Regional Service Leadership & Execution

  • Lead service operations across all assigned East Region branches and provide direct leadership, coaching, and accountability to Branch Service Managers.
  • Establish consistent service standards, operating procedures, performance expectations, and management routines across the region.
  • Translate company objectives into branch-level action plans and ensure service priorities are executed safely, efficiently, and consistently.
  • Conduct regular branch reviews to evaluate performance, identify barriers, and establish corrective action plans with clear ownership and timelines.

Service Operations & Workflow Management

  • Standardize repair-order management, estimating, work authorization, scheduling, dispatch, documentation, quality control, invoicing, and work-order closure practices.
  • Monitor shop and field-service capacity, backlog, work in process, aging, cycle time, and schedule adherence to improve throughput and equipment uptime.
  • Ensure labor, tooling, facilities, service vehicles, and technical resources are aligned with customer demand and branch growth plans.
  • Drive timely communication with customers regarding equipment status, repair scope, cost changes, completion dates, and service-related concerns.

Financial Performance & KPI Management

  • Own regional service performance and partner with Branch Service Managers to achieve revenue, gross profit, expense, and operating-income objectives.
  • Develop annual service budgets, staffing plans, capital requests, and performance forecasts in coordination with branch and company leadership.
  • Establish and monitor KPIs including productivity, efficiency, proficiency, effective labor rate, technician utilization, WIP aging, rework, warranty recovery, and customer satisfaction.
  • Analyze performance variances, identify root causes, and implement corrective actions that improve labor recovery, cost control, and profitability.

Customer, OEM & Cross-Functional Support

  • Serve as the escalation point for significant customer concerns, repeat repairs, technical issues, and service commitments requiring regional support.
  • Maintain productive relationships with refuse, vacuum, environmental, commercial-truck, and heavy-equipment OEMs to improve technical support, training, warranty recovery, and issue resolution.
  • Partner with Parts, Sales, Rental, Used Equipment, Warranty, and Operations leaders to coordinate resources and deliver a consistent customer experience.

Service Leadership & Workforce Development

  • Recruit, develop, evaluate, and retain effective Branch Service Managers, supervisors, foremen, technicians, and service-support personnel.
  • Establish succession plans and structured development programs for service leadership and technical employees across the region.
  • Evaluate staffing levels, skill gaps, training needs, and compensation requirements to support current demand and future growth.

Safety, Quality & Continuous Improvement

  • Ensure compliance with OSHA requirements, company safety policies, environmental requirements, and applicable service and repair standards.
  • Promote a safety-first culture through leadership visibility, inspections, training, incident follow-up, and consistent accountability.
  • Reduce repeat repairs, comebacks, and avoidable warranty expense through root-cause analysis, repair-quality controls, and standardized technical practices.
  • Lead continuous-improvement initiatives involving service systems, reporting, facility layout, tooling, workflow, and operating procedures.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

Apply