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Regional Service Director Jobs (NOW HIRING)

DEX Imaging

Service Manager

Charlotte, NC

This is a key leadership role positioned between our Service Managers and the Regional Service Director , designed to strengthen operational consistency, develop future regional leadership, and drive ...

Culligan Quench

Field Service Manager

San Francisco, CA · On-site

$85K - $95K/yr

The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and ...

Culligan Quench

Field Service Manager

Hayward, CA · On-site

$85K - $95K/yr

The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and ...

Culligan Quench

Field Service Manager

San Francisco, CA · On-site

$85K - $95K/yr

The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and ...

Culligan Quench

Field Service Manager

San Francisco, CA · On-site

$85K - $95K/yr

The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and ...

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Regional Service Director information

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$39.5K

$94.3K

$162.5K

How much do regional service director jobs pay per year?

As of Aug 4, 2026, the average yearly pay for regional service director in the United States is $94,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $115,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a regional service director?

To thrive as a Regional Service Director, you need strong leadership abilities, operational management experience, and a bachelor's degree in business, engineering, or a related field. Familiarity with customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and relevant industry certifications (such as Six Sigma or PMP) is highly valuable. Exceptional communication, problem-solving, and team-building skills distinguish top performers in this position. These competencies are essential for ensuring effective service delivery, driving regional growth, and maintaining customer satisfaction across multiple locations.

What are some typical challenges faced by a regional service director, and how can they be effectively managed?

Regional Service Directors often navigate challenges such as coordinating service operations across multiple locations, ensuring consistent service quality, and managing geographically dispersed teams. Effective communication, strong organizational skills, and leveraging technology for remote oversight can help address these issues. Building robust relationships with local managers and fostering a culture of continuous improvement are also key to overcoming operational hurdles and maintaining high customer satisfaction.

What is the difference between Regional Service Director vs Service Manager?

AspectRegional Service DirectorService Manager
CredentialsTypically requires extensive experience in service management, leadership, and often a bachelor's degree in business or related fieldUsually needs relevant experience in service delivery, customer service, and may require a bachelor's degree or technical certifications
Work EnvironmentOversees multiple locations or regions, managing large teams and strategic planningFocuses on day-to-day operations within a specific location or service area
Employer & Industry UsageCommonly found in industries like healthcare, automotive, and technology servicesTypically employed in retail, hospitality, and local service providers

The main difference is that a Regional Service Director manages multiple regions and sets strategic goals, while a Service Manager handles daily operations within a specific location. The Director role involves broader oversight and higher-level planning, whereas the Manager focuses on service delivery and customer satisfaction at the local level.

More about Regional Service Director jobs
What cities are hiring for Regional Service Director jobs? Cities with the most Regional Service Director job openings:
What are the most commonly searched types of Regional Service jobs? The most popular types of Regional Service jobs are:
What states have the most Regional Service Director jobs? States with the most job openings for Regional Service Director jobs include:
What job categories do people searching Regional Service Director jobs look for? The top searched job categories for Regional Service Director jobs are:
Regional Service Director jobs near you
Infographic showing various Regional Service Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $94,338 per year, or $45.4 per hour.

Regional Service Director

AIR Control Concepts

Minneapolis, MN • On-site

$150K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Title: Regional Service Director - Midwest
Job Location: Minneapolis, MN
FLSA Status: Exempt
Salary Range: $150-175k plus discretionary bonus
Travel: Regular travel throughout the Midwest region
About AIR Control Concepts & Midwest Mechanical Solutions:
AIR Control Concepts is a leading platform of commercial HVAC companies that partners with operating companies across North America. Our regional structure allows each operating company to maintain its local identity, customer relationships, and entrepreneurial culture while benefiting from broader resources, expertise, and collaboration across AIR.
Midwest Mechanical Solutions- A member of theAIR Control Conceptsfamily.
Midwest Mechanical Solutions is a manufacturer's representative for some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.
Check out our websites:
AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
Commercial HVAC Solutions | Midwest Mechanical Solutions
Position Summary:
The Regional Service Director - Midwest is responsible for strengthening, supporting, and advancing service operations across AIR Control Concepts' Midwest Region. Based in Minneapolis at Midwest Mechanical Solutions, this leader will partner with operating company presidents, service leaders, and regional leadership to improve service performance, customer satisfaction, operational consistency, technician effectiveness, and profitable growth throughout the region.
This is a hands-on, "roll-up-your-sleeves" leadership role. The Regional Service Director must be comfortable navigating complex service situations, determining the appropriate next steps, mobilizing the right resources, and driving issues to a timely and effective resolution.
The position will support service operations involving sophisticated commercial HVAC systems and facilities, including laboratories, hospitals, and other complex environments. The Regional Service Director will help ensure that customers throughout the Midwest Region receive exceptional support after equipment is installed and remain confident in their relationship with their local AIR operating company.
The Regional Service Director will respect and preserve the strengths and local identity of each operating company while identifying opportunities to share resources, standardize best practices, strengthen capabilities, and improve performance across the region.
Essential Duties and Responsibilities:
  • Provide regional leadership, guidance, and support to service leaders and service teams across AIR's Midwest operating companies.
  • Partner with operating company presidents, general managers, and service leaders to evaluate service operations and develop plans to improve performance, capacity, customer satisfaction, and profitability.
  • Lead, manage, and be accountable for regional service initiatives while supporting local service managers, dispatch teams, service technicians, and third-party service partners.
  • Serve as a coach and resource to local service leaders without unnecessarily disrupting the day-to-day authority and accountability of operating company leadership.
  • Assist service leaders with technician staffing, field productivity, tools and equipment, fleet needs, scheduling, training, performance management, and workforce planning.
  • Establish and track meaningful regional service metrics, including revenue, gross margin, backlog, technician utilization, billable hours, first-time resolution, callback rates, response times, and customer satisfaction.
  • Identify operational gaps and develop scalable processes, tools, and best practices that can be implemented appropriately across the region.
  • Support regional and key customer accounts by troubleshooting complex or escalated service issues.
  • Utilize internal, external, operating company, and manufacturer resources to develop solutions for equipment and system issues.
  • Confidently communicate with customers regarding equipment issues, recommended solutions, timelines, responsibilities, and expected outcomes.
  • Drive escalated service issues to resolution and ensure communication remains clear and consistent throughout the process.
  • Conduct analysis to determine how service-related costs should be allocated among the operating company, manufacturer, customer, or other responsible parties.
  • Develop strong relationships with key manufacturers, vendors, subcontractors, and third-party service partners throughout the region.
  • Identify opportunities for operating companies to share specialized technicians, technical expertise, training resources, tools, and third-party partnerships.
  • Support recruiting, onboarding, development, and retention strategies for service technicians and service leadership positions across the Midwest Region.
  • Help build technician career paths, leadership-development opportunities, and technical-training programs that strengthen the regional service workforce.
  • Support the integration of newly acquired operating companies by assessing service capabilities, identifying immediate needs, and helping connect new teams with regional resources and best practices.
  • Identify opportunities to expand service capabilities, recurring maintenance agreements, aftermarket support, and other profitable service offerings.
  • Participate in annual planning, budgeting, forecasting, and capital-planning activities related to regional service operations.
  • Maintain regular communication with regional and operating company leadership regarding service performance, risks, resource needs, and improvement opportunities.
  • Travel to operating companies, customer facilities, and active jobsites throughout the Midwest Region as needed.

Experience and Requirements:
Education and Experience
  • Post-secondary education in HVAC, mechanical systems, engineering, business, or a related field is preferred.
  • Significant experience in the commercial HVAC industry is required.
  • Minimum of 10 years of experience in a service organization, including progressively responsible leadership and personnel-management experience.
  • Experience leading or supporting service operations across multiple locations, branches, or business units is strongly preferred.
  • Experience within a manufacturer's representative, commercial HVAC service provider, mechanical contractor, or related environment is preferred.
  • Demonstrated experience improving service operations, developing leaders, and managing complex customer or technical issues.

Knowledge, Skills, and Abilities
  • Strong commitment to customer service and the ability to build long-lasting, mutually beneficial customer relationships.
  • Deep technical knowledge of commercial HVAC equipment, systems, controls, and the manufacturers serving the market, including the ability to use diagnostic tools such as a voltmeter.
  • Strong understanding of service operations, including dispatch, technician utilization, field productivity, service agreements, warranty administration, job costing, and service profitability.
  • Proven ability to lead and influence across multiple operating companies while respecting local leadership, customer relationships, and operating cultures.
  • Ability to assess the strengths and needs of different service organizations and tailor support accordingly.
  • Strong coaching and leadership skills, with the ability to develop service managers and create accountability across geographically dispersed teams.
  • High level of initiative and a proactive, solution-oriented approach to problems.
  • Ability to identify and deploy the right individuals and resources based on the skills and strengths required for each situation.
  • Uses logic and sound judgment to evaluate alternative solutions, conclusions, and approaches to service-related issues.
  • Demonstrated ability to manage multiple priorities with strong organizational skills and attention to detail in a fast-paced environment.
  • Ability to operate effectively under pressure, meet tight deadlines, and work within the demands of active jobsites and complex customer environments.
  • Strong business and financial acumen, including the ability to interpret service financials, assess job profitability, and make informed operational decisions.
  • Strong written and verbal communication skills with employees, executives, customers, manufacturers, suppliers, and other external partners.
  • Energetic and positive leader who is conscientious, enthusiastic, articulate, collaborative, and professional.
  • Ability and willingness to travel regularly throughout the Midwest Region.
  • Must demonstrate AIR and MMS values, including being driven and self-motivated, maintaining a can-do attitude, acting as a team player, remaining customer-focused, doing what is right, and holding oneself and others accountable.

Working Conditions
  • This position is based in Minneapolis, Minnesota, at Midwest Mechanical Solutions.
  • The role supports operating companies and service operations throughout AIR Control Concepts' Midwest Region.
  • Regular regional travel is required and may include overnight travel.
  • The position will periodically work at active jobsites and customer facilities.
  • Work may involve mechanical rooms, rooftops, construction environments, hospitals, laboratories, and other commercial or industrial facilities.

Benefits:
We offer a competitive and comprehensive benefits package, including:
  • 401(k) with employer match (immediate vesting)
  • Medical - HDHP & PPO options, Dental and Vision
  • HSA with employer matching contributions
  • FSA & Limited FSA
  • Employer Paid Life/AD&D Insurance
  • Voluntary Life Insurance Plans
  • Paid Family Leave
  • PTO
  • Paid Company Holidays - 10 Days
  • Employer Paid Short-term Disability
  • Long-term Disability
  • Referral Bonus Opportunities
  • Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and individual qualifications.
The Company complies with applicable disability laws and provides reasonable accommodations to qualified individuals.

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