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Regional Director Of Client Services Jobs (NOW HIRING)

AMS Fulfillment

$100 - $140/hr

Day The Director of Client Services is responsible for maximizing customer satisfaction and engagement with our company's services. The Director serves as a manager, mentor, and thought leader who ...

Asprcmsolutions

$150 - $200/hr

Eight or more years in healthcare revenue cycle with significant client-facing ownership, including team leadership * Has personally owned a book of business and been accountable for retention ...

Avalere Health

SVP, Director of Client Services

Chicago, IL · Remote

$250K - $275K/yr

Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and ... The SVP, Client Services, is a seasoned agency leader who is often the face of the Avalere Health ...

Partners in Digital Health

$120 - $180/hr

The Regional Director of Operations is responsible for the day-to-day operational performance of ... Client Relationships, Community Presence & Growth * Operational Leadership Expectations * Service ...

Ernest

Director of Client Relations

Reno, NV · On-site

Serve as the go-to sales leader for your region, internally and externally * Build authentic ... customized service. Even after decades of delivering great packaging to our customers, that ...

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Regional Director Of Client Services information

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$39.5K

$94.3K

$162.5K

How much do regional director of client services jobs pay per year?

As of Sep 3, 2026, the average yearly pay for regional director of client services in the United States is $94,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $115,000.00 per year, depending on experience, location, and employer.

What does a regional director of client services do?

A Regional Director of Client Services oversees the delivery of services to clients within a specific geographic region. They manage teams, develop client relationships, ensure client satisfaction, and implement strategies to improve service quality. This role often involves collaborating with other departments, managing budgets, and analyzing performance data to drive improvements. Regional Directors also play a key role in resolving complex client issues and supporting business growth within their region.

What are the key skills and qualifications needed to thrive as a regional director of client services, and why are they important?

To thrive as a Regional Director Of Client Services, you need strong leadership, client relationship management, and strategic planning skills, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is essential for overseeing client portfolios and operational performance. Exceptional communication, problem-solving, and team-building abilities help foster trust, drive client satisfaction, and inspire high-performing teams. These competencies are crucial for ensuring client retention, regional growth, and the successful delivery of services across multiple locations.

How does a regional director of client services typically collaborate with cross-functional teams to ensure client satisfaction?

A Regional Director of Client Services works closely with various departments such as sales, operations, and product development to deliver a seamless client experience. They often lead regular meetings to align on client needs, resolve escalated issues, and implement service improvements. By fostering open communication and encouraging collaboration among teams, they help ensure that client expectations are met and exceeded. This cross-functional approach is crucial for maintaining high levels of client satisfaction and supporting the overall growth of the business.

What is the difference between Regional Director Of Client Services vs Account Director?

AspectRegional Director Of Client ServicesAccount Director
Primary FocusOversees client service teams across multiple regions, ensuring client satisfaction and strategic growthManages key client accounts, focusing on client retention and account growth
Work EnvironmentRegional offices, cross-regional teams, strategic planningClient sites, corporate offices, direct client interaction
CredentialsTypically requires experience in client services, management, and industry-specific knowledgeOften requires experience in account management, sales, and client relations

The Regional Director Of Client Services focuses on overseeing multiple regions and strategic client service initiatives, while the Account Director concentrates on managing specific client accounts and maintaining strong client relationships. Both roles require client management experience but differ in scope and responsibilities.

How much does a regional director of client services make in the US?

A regional director of client services in the US typically earns between $90,000 and $150,000 annually, depending on experience, industry, and company size. Compensation may also include bonuses, benefits, and performance incentives, reflecting leadership and client management responsibilities.
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Regional Director Of Client Services jobs near you
Infographic showing various Regional Director Of Client Services job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,338 per year, or $45.4 per hour.

Director of Client Services

Lyra Technology Group

Holmdel, NJ

$90K - $95K/yr

Full-time

Re-posted 16 days ago

Job description

Lyra Technology Group is seeking a Director Client Services for one of our operating companies, Two River Technology Group. The Director of Client Services is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Director of Client Services owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.

About Two River Technology Group...

Two River Technology Group is a fast-growing MSP serving compliance-driven small and mid-sized businesses in the finance, legal, nonprofit, and healthcare sectors. Based in Central NJ, we're on a mission to become the go-to IT partner in the region, and we're looking for a driven Account Manager to help us deepen client relationships and drive continued growth across our existing book of business.

 

You will own...

Client Relationship Management

  • Serve as the primary relationship owner for an assigned portfolio of managed services clients.
  • Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
  • Act as the primary point of contact for non-technical client communications and account-related matters.
  • Advocate for clients internally while ensuring alignment with company objectives and service delivery standards.

Strategic Account Management

  • Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning.
  • Develop strategic account plans designed to increase client engagement, retention, and long-term value.
  • Proactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services.
  • Prepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams.
  • Manage contract renewals and renewal planning to maximize retention and minimize contract risk.

Client Success & Growth

  • Monitor client satisfaction, account health, and service adoption.
  • Address client concerns proactively and coordinate internal resources to resolve issues before they escalate.
  • Partner closely with technical and operational teams to ensure successful delivery of services and projects.
  • Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise.

Revenue Development

  • Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives.
  • Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value.
  • Collaborate with leadership to develop and execute account growth strategies.

 Our ideal Director of Client Services has the following qualifications:

  • 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
  • Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.
  • Demonstrated ability to build and maintain executive-level client relationships.
  • Strong communication, presentation, and interpersonal skills.
  • Excellent organizational, planning, and time management abilities.
  • Ability to successfully manage multiple client relationships simultaneously.
  • Experience using CRM platforms such as HubSpot.
  • Experience with ConnectWise Manage and Sales Builder is preferred.
  • Comfortable initiating commercial conversations and identifying opportunities within existing client accounts.
  • Previous consultative sales or account growth experience is considered a strong asset.

The targeted base compensation for this role is $90,000-$95,000, plus commission based on upsell and cross-sell opportunities. This role is based out of Holmdel, NJ.

If you are a post-sale leader who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.

Apply