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Regional Service Delivery Manager Jobs (NOW HIRING)

Davies

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key ... Oversee regional ICT service performance, ensuring quality of service, and continual improvement.

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

$170 - $220/hr

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery ... Benefits may vary by country and region, and further details will be provided as part of the ...

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

AQUALIS

Service Delivery Manager

Olympia, WA

$25 - $32/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery ... conditions Regional travel 4-5 days per week (all travel expenses are covered by the company ...

New

JLL

Service Delivery Manager

Charlotte, NC · On-site

Service Delivery Manager, WD Technology Enablement The Technology Enablement function empowers Work ... and regional regulations (e.g., GDPR). Oversee user management and access control processes ...

New

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

New

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Inspiroz

Service Delivery Manager

Philadelphia, PA · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

myCRE, Inc

Service Delivery Manager

San Diego, CA

$120K - $150K/yr

The Opportunity We are hiring a Service Delivery Manager (Technical) to lead our service team and own the quality of the technical support we deliver. This is a hybrid role: part senior technical ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

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Regional Service Delivery Manager information

See salary details

$39.5K

$77.8K

$128K

How much do regional service delivery manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for regional service delivery manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Regional Service Delivery Manager vs Customer Service Manager?

AspectRegional Service Delivery ManagerCustomer Service Manager
CredentialsRelevant certifications in service management, project management, or industry-specific credentialsCustomer service certifications, leadership, and communication skills
Work EnvironmentOversees multiple locations or regions, managing service delivery teamsManages customer service teams within a specific department or location
Employer & Industry UsageCommon in telecom, IT, and logistics industriesWidely used across retail, hospitality, and service sectors
Search & Comparison IntentFocuses on regional service operations and delivery efficiencyCenters on customer satisfaction and service quality

The main difference is that a Regional Service Delivery Manager oversees service delivery across multiple regions, focusing on operational efficiency, while a Customer Service Manager concentrates on customer satisfaction within a specific team or location. Both roles require strong leadership and communication skills but serve different scopes within service management.

More about Regional Service Delivery Manager jobs
What cities are hiring for Regional Service Delivery Manager jobs? Cities with the most Regional Service Delivery Manager job openings:
What states have the most Regional Service Delivery Manager jobs? States with the most job openings for Regional Service Delivery Manager jobs include:
What job categories do people searching Regional Service Delivery Manager jobs look for? The top searched job categories for Regional Service Delivery Manager jobs are:
Regional Service Delivery Manager jobs near you
Infographic showing various Regional Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Service Delivery Manager

Davies

On-site

Full-time

Posted 22 days ago

Job description

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local business execution, ensuring consistent, efficient service delivery aligned to regional business priorities.
The role plays a critical part in maintaining operational continuity, enhancing user experience, and enabling successful delivery and adoption of change initiatives.
Service Delivery & Operations
  • Own and oversee end-to-end IT service delivery across all regional sites. 
  • Ensure high availability, performance, and reliability of IT services. 
  • Act as the regional escalation point for major incidents, ensuring effective communication and rapid resolution. 
  • Manage regional service operations through defined processes, shared tooling, and agreed SLAs/OLAs.
Stakeholder Management & Engagement 
  • Act as the primary interface between global service owners, local IT teams, and regional business leadership. 
  • Build strong partnerships with business leaders, site managers, and country IT teams. 
  • Facilitate regular service reviews, performance reporting, and feedback sessions. 
  • Translate business feedback and operational pain points into actionable service improvement initiatives. 
  • Communicate risks, impacts, and service updates proactively across stakeholders.
Service Governance & Continuous Improvement 
  • Ensure adherence to ITIL-aligned processes and global IT standards. 
  • Drive structured Continuous Service Improvement (CSI) initiatives and quarterly Service Improvement Plans (SIPs). 
  • Monitor service performance using dashboards and reporting frameworks. 
  • Lead monthly operational and service review meetings.
Incident, Problem & Change Management 
  • Reduce major incidents and improve SLA Performance achievement. 
  • Drive proactive problem management to eliminate recurring issues. 
  • Ensure high change success rates and minimize emergency changes. 
  • Support smooth coordination of maintenance activities and releases.
Service Transition & Project Support 
  • Ensure effective transition of new services, projects, acquisitions, and technology deployments into Business as Usual (BAU). 
  • Partner with project teams to ensure operational readiness and service acceptance criteria are met.
Vendor & Supplier Management 
  • Manage regional vendor relationships and performance. 
  • Ensure vendors meet contractual SLA obligations. 
  • Lead structured vendor governance, performance reviews, and escalations.
Capacity Planning & Compliance 
  • Support capacity and demand planning to meet regional business needs. 
  • Ensure compliance with regional regulations, including data residency, labour laws, and audit requirements.
Risk & Compliance Management:  
  • Ensure adherence to IT governance, compliance, and security policies.  
  • Manage service-related risks and escalate where appropriate.  
  • Drive initiatives to improve audit readiness and regulatory compliance.   
Experience and Education
  • Proven experience (typically 5+ years) in IT Service Delivery roles 
  • Demonstrable experience managing regional or multi-site IT environments. 
  • Experience working within global / matrixed organisations. 
  • Strong background in ITIL-based service management frameworks. 
  • Experience in vendor and supplier management. 
  • Track record of delivering measurable service improvements (e.g., SLA, CSAT, MTTR). Experience in large-scale transformation or service transition programmes. 
  • Exposure to regulated industries or compliance-heavy environments. Experience supporting 247 operational models. 
  • Strong understanding of ITIL processes (Incident, Problem, Change, Service Level).
  • Knowledge of core IT services (EUC, Networks, Cloud, Applications).
  • Understanding of service metrics (SLA, XLA, KPIs) and reporting.
  • Awareness of governance, risk, and compliance requirements.
  • Awareness of AI and automation and their use in improving service delivery and user experience.
  • Strong attention to detail with the ability to produce high-quality, professional deliverables, with clear and effective written and verbal communication skills
Essential Requirements 
Ability to operate effectively in a regional and global environment. 
Willingness to participate in on-call escalation for major incidents. 
Ability to travel regionally as required. 
Strong customer focus with a commitment to continuous improvement. 
Experience driving service governance and performance frameworks.
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