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Regional Service Delivery Manager Jobs (NOW HIRING)

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

BGIS

Regional Service Manager

Orlando, FL · On-site

$105K - $120K/yr

Regional Service Manager- Orlando, FL. We're looking for a dynamic Regional Service Manager to join ... At BGIS , we're more than a company we're a community dedicated to fostering innovation, delivering ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220K - $250K/yr

Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

New

Datavant

Senior Service Delivery Manager

San Jose, CA

$94K - $130K/yr

... Sr. Manager, Service Delivery leads operational execution across one or more assigned sites ... regional leadership. This role requires traveling to Redwood City, CA up to around 50% of the time

Datavant

Senior Service Delivery Manager

Phoenix, AZ

$94K - $130K/yr

... Sr. Manager, Service Delivery leads operational execution across one or more assigned sites ... regional leadership. This role requires traveling to Redwood City, CA up to around 50% of the time

Concentric LLC

Regional Service Manager

Concord, NC · On-site

Concentric is the first national industrial power services organization delivering forklift ... The Regional Service Manager reports to either an Operations Manager or to the Director of ...

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Regional Service Delivery Manager information

See salary details

$39.5K

$77.8K

$128K

How much do regional service delivery manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for regional service delivery manager in the United States is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Regional Service Delivery Manager vs Customer Service Manager?

AspectRegional Service Delivery ManagerCustomer Service Manager
CredentialsRelevant certifications in service management, project management, or industry-specific credentialsCustomer service certifications, leadership, and communication skills
Work EnvironmentOversees multiple locations or regions, managing service delivery teamsManages customer service teams within a specific department or location
Employer & Industry UsageCommon in telecom, IT, and logistics industriesWidely used across retail, hospitality, and service sectors
Search & Comparison IntentFocuses on regional service operations and delivery efficiencyCenters on customer satisfaction and service quality

The main difference is that a Regional Service Delivery Manager oversees service delivery across multiple regions, focusing on operational efficiency, while a Customer Service Manager concentrates on customer satisfaction within a specific team or location. Both roles require strong leadership and communication skills but serve different scopes within service management.

More about Regional Service Delivery Manager jobs
What cities are hiring for Regional Service Delivery Manager jobs? Cities with the most Regional Service Delivery Manager job openings:
What states have the most Regional Service Delivery Manager jobs? States with the most job openings for Regional Service Delivery Manager jobs include:
What job categories do people searching Regional Service Delivery Manager jobs look for? The top searched job categories for Regional Service Delivery Manager jobs are:
Regional Service Delivery Manager jobs near you
Infographic showing various Regional Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Associate Service Delivery Manager

Doyon Limited, Doyon Drilling, Inc

Gaithersburg, MD • On-site

Full-time

Posted 10 days ago

Job description

Overview
JOB SUMMARY: The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.
Responsibilities
ESSENTIAL FUNCTIONS:
Account Management
  • Manage 15 to 20 client accounts with the support of a dedicated cross functional team
  • Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals
  • Motivate clients to adopt designDATA infrastructure and IT offerings
  • Analyze clients' environments and needs regularly to identify new sales opportunities
  • Meet with clients regularly to ensure satisfaction with our services
  • Establish and maintain key relationships with our clients
  • Obtain, evaluate, and select quotes from vendors and partners to meet client needs
  • Ensure both the company and clients adhere to contract terms
  • Plan and organize daily activities related to operations and customer service
  • Coordinate and manage client equipment acquisition and scheduled maintenance
  • Act as the client's authorized representative as needed for other technology vendors

Customer Service
  • Communicate and escalate issues as needed with the senior leadership team
  • Act as the point of contact for client concerns and escalate issues appropriately
  • Identify and promote opportunities to improve our processes and service delivery
  • Schedule client maintenance periods and downtime with the client and designDATA
  • Act as Incident Manager for issues affecting clients during regular business hours
  • Participate in the On-Call Operations Manager rotation for after-hours incidents
  • Client Documentation to enhance optimal service efficiency
  • Client Health Management
  • Client Retention and Contract Renewals to maintain MRR
  • CBR process adherence and Improvements
  • Client Meeting adherence and Improvements

Project Management
  • Meet with internal subject matter experts and resource managers to plan and staff projects
  • Keep clients informed, manage their expectations, and drive delivery of their dependencies
  • Keep our leadership team informed of project status, including new risks and needs
  • Manage project pipeline and assigned quota

KNOWLEDGE, SKILLS & ABILITIES:
  • Outstanding ability to work both independently and within a team environment
  • Outstanding communications and customer relations skills
  • Excellent documentation management skills
  • Strong and diverse technical skills with a willingness to be hands on as needed
  • Proven ability to communicate with both end users and executives
  • Willingness to go "above and beyond" to exceed customer expectations
  • Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups
  • Tailors' communication appropriately within the team, the company, and clients
  • Exceptional analytical and problem-solving skills
  • Works well under stress, pressure, and deadlines
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player

Qualifications
QUALIFICATIONS:
  • Bachelor's degree in information technology management or related field, preferred
  • 3+ years of progressive IT experience
  • IT management and/or supervisory experience desired but not required
  • Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment
  • Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel will be required to participate in events or meet with clients and are typically day trips in nature.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

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