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Field Service Manager Jobs (NOW HIRING)

Wagner Equipment Co.

Field Service Manager

Aurora, CO · On-site

$81K - $110K/yr

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to ...

Rhodes Wolfe

Field Service Manager

Federal Way, WA · On-site

Field Service Manager Location: Federal Way, WA Salary: $90,000 - $110,000 + Commission + Bonus Opportunities + Benefits Benefits: Health, Dental, Vision, Life Insurance, 401k w/ Match, Company ...

Wagner Equipment Co.

Field Service Manager

Hobbs, NM · On-site

$80K - $120K/yr

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to ...

Intralot

Field Service Manager

Little Rock, AR · On-site

The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. This position reports directly to the General manager. Education, Training and ...

Rule 5 Hire

MI · On-site

Our client in Macomb County, MI who supplies full-service MRO solutions including component-level repairs is seeking a Field Service Manager to join their growing team. From reducing downtime to ...

SJE Inc.

Field Service Manager

Birmingham, AL · On-site

Field Service Manager At SJE, we are more than a company -- we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring ...

Trak Group

Field Service Manager

Cincinnati, OH · On-site

Field Service Manager Looking for a hands-on leadership role where you can develop technicians, lead training initiatives, and make a national impact. trak group is seeking a Field Service Manager to ...

OtterBase

Field Service Manager

Aurora, CO · On-site

$80K - $90K/yr

Position Summary The Field Service Manager (FSM) is responsible for overseeing and managing the activities of the Field Service Technicians in the Aurora, CO area. This position ensures safe, timely ...

Rule 5 Hire

MI · On-site

Our client in Macomb County, MI who supplies full-service MRO solutions including component-level repairs is seeking a Field Service Manager to join their growing team. From reducing downtime to ...

Day Wireless Systems

Field Service Manager

Burbank, CA · On-site

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and ...

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Field Service Manager information

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$29.5K

$73.7K

$133K

How much do field service manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for field service manager in the United States is $73,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $82,000.00 per year, depending on experience, location, and employer.

How does a Field Service Manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

What are Field Service Managers?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a Field Service Manager, and why are they important?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.
More about Field Service Manager jobs
What cities are hiring for Field Service Manager jobs? Cities with the most Field Service Manager job openings:
What are the most commonly searched types of Field Service jobs? The most popular types of Field Service jobs are:
Who are the top companies hiring for Field Service Manager jobs? The top employers for Field Service Manager jobs are:
What states have the most Field Service Manager jobs? States with the most job openings for Field Service Manager jobs include:
What job categories do people searching Field Service Manager jobs look for? The top searched job categories for Field Service Manager jobs are:
Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $73,747 per year, or $35.5 per hour.
Field Service Manager

Field Service Manager

Wagner Equipment Co.

Aurora, CO • On-site

$81K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Wagner Equipment Co. rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

48th of 140 rated vehicle equipment hire

Job description

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Manager in Aurora, CO.
The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to the best interests of the company wherever field service department activities are involved in a manner that reflects the company's vision of working as "One Professional Team."
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
  • Ensures all warranty invoicing, to internal and external customers, is completed
  • Supplies all documents and reports needed to the Service or Branch Manager
  • Develops and manages yearly budget for the Field Service operation
  • Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
  • Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
  • Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
  • Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
  • Provides any safety equipment and training to all field service technicians as needed
  • Works with customers to resolve concerns about service work
  • Provides easy to read and accurate quotes to internal and external customers and PSR'S in order to sell hours in the field service department
  • Recommends the most cost effective repair procedure and guideline to all customers and PSR's
  • Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems
  • Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
  • Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
  • Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
  • Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
  • Other duties as assigned by manager

Competencies:
  • Telephone Skills
  • Safety Knowledge
  • Reading/Writing Skills
  • Reasoning Skills
  • Organizational Skills
  • Communication Skills
  • Math Skills
  • Product Knowledge
  • Basic knowledge of Microsoft PowerPoint and Access
  • Intermediate knowledge of Microsoft Outlook and Excel
  • Intermediate knowledge of Wynne and ET/SIS/SIS Web/STW
  • Advanced knowledge of DBS

Supervisory Responsibilities:
  • Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers
  • Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible
  • Conducts performance reviews for all Field Service technicians and administrative employees
  • Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Work Environment:
  • Noise: Moderate
  • Indoors and Outdoors

Physical Demands:
  • Standing
  • Walking
  • Talking
  • Sitting
  • Use of Hands
  • Hearing
  • Squatting/Kneeling
  • Ability to ascend/descend ladders, stairs, etc.
  • Medium work that includes lifting and/or moving objects up to 32 pounds or more

Travel Requirements:
  • Up to 25%

Required Education and Experience:
  • High School Diploma or GED
  • Some college or trade school preferred
  • 5+ years servicing heavy equipment
  • 3+ years administrative/clerical
  • 5+ years customer service experience
  • 3+ years sales experience
  • 3+ years supervisory/management experience

Additional Eligibility Requirements:
  • Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Pay Range: $81,000.00-$110,448.00 annually
Salary is dependent upon education and experience
Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees
  • Paid Time Off (PTO) Plan
  • Company Paid Holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • 401K Savings Plan
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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