Field Service Manager Jobs in Boston, MA (NOW HIRING)

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Teledyne FLIR Defense is the leading provider of advanced detection and surveillance systems for federal, state and local agencies. We're hiring a professional Field Service Manager to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will direct teams of Technicians installing, maintaining, and repairing advanced military equipment, ensuring high operational readiness and strict compliance with safety regulations. Additional duties include coordinating on-site services, managing logistical support, and handling complex and customer issues to meet contractual obligations. This position will oversee a team of approximately 9-10 Field Service / Support Technicians

Job Duties & Responsibilities:

• Develop and execute field service and support strategies for Teledyne FLIR's imaging systems worldwide to ensure maximum customer satisfaction through technical support.

• Leverage multiple technical channels including Field Service Technicians, Applications Engineers, Design and Manufacturing Engineers and any other discipline required to resolve customer issues. Act as the primary liaison with military personnel, contractors, and end-users to resolve issues.

• Coordinate on-site and remote service activities including installation, commissioning, and preventative maintenance of defense systems.

• Ensure all work adheres to applicable platform standards, safety protocols, and company policies.

• Monitor Key Performance Indicators (KPIs) such as labor hours, repair times, and service level agreement compliance.

• Define and develop project plans and schedules for site visits, customer issue resolution, installation support and internal/external customer support.

• Supervise and mentor Field Technicians and establish technical expectations, training, and performance standards.

Job Qualifications:

• Bachelor's degree in engineering, business administration, or a related technical field preferred

• 7+ years of experience in field service management; experience in military communication systems, aerospace, or advanced electronics preferred

• Prior people leadership experience required.

• Proven ability in troubleshooting, team leadership, project planning and technical writing.

• Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.

We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you're mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.

#AnyThreatAnywhere

Salary Range:

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.