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Field Service Manager Jobs in Springfield, MA (NOW HIRING)

N-C

Field Service Technician Level 2

East Windsor, CT · On-site

$32 - $38/hr

VESCO is seeking a Field Service Technician 2 based out of East Windsor, Connecticut! T his ... Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team ...

Graco, Inc.

Field Service Technician

Hartford, CT · On-site

The Field Service Technician is responsible for delivering high-quality technical service and ... Manage tools, parts usage, travel, and expenses responsibly. * Follow all safety policies ...

Graco

Field Service Technician

Hartford, CT

The Field Service Technician is responsible for delivering high-quality technical service and ... Manage tools, parts usage, travel, and expenses responsibly. * Follow all safety policies ...

Analogic

Field Service Technician

Windsor, CT · On-site

$28 - $35/hr

This position reports to the Area Manager of Security Field Service. This position will cover Bradley International Airport and surrounding areas. Why should you join the Analogic team? At Analogic ...

Analogic

Field Service Technician

Windsor Locks, CT

$28 - $35/hr

This position reports to the Area Manager of Security Field Service. This position will cover Bradley International Airport and surrounding areas. Why should you join the Analogic team? At Analogic ...

Classet

Field Service Technician

Springfield, MA · On-site

$24 - $26/hr

OWL Services is Hiring a Field Service Technician! Location: Springfield, MA (On-Site / Field-Based) Schedule: Full-Time | 24/7 On-Call Rotation | 30-40% Overnight Travel Pay Rate: $24.00-$26.00/hour ...

Mazak Corporation

Field Service Technician

Hartford, CT · On-site

$60K - $110K/yr

Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Northeast Technology Center in Windsor Locks, CT. Duties ...

EnerSys

Field Service Representative

Hartford, CT · On-site

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

OWL Services

Field Service Technician

Springfield, MA · On-site

$24 - $26/hr

Who We Are OWL Services is the premier sales, installation, program management and service provider ... With 33 offices and distribution centers and more than 1,400 field service professionals, OWL ...

CSC Serviceworks

Mgr Field Services

Hartford, CT · On-site

Overview Mgr Field Services Monday - Friday As a CSC Mgr Field Service you will manage the daily ... Service and Collections • Monitor weekly and daily collection routes to ensure adequate coverage ...

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All JobsField Service JobsField Service Manager JobsField Service Manager Jobs in Springfield, MA

Field Service Manager information

See Springfield, MA salary details

$29.4K

$73.5K

$132.5K

How much do field service manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for field service manager in Springfield, MA is $73,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $81,700.00 per year, depending on experience, location, and employer.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with higher earnings possible based on experience, industry, and location. Salaries can range from approximately $50,000 for entry-level roles to over $120,000 for senior positions or those in high-demand sectors, often supplemented by bonuses and benefits.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.
What are popular job titles related to Field Service Manager jobs in Springfield, MA? For Field Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Field Service Manager jobs in Springfield, MA look for? The top searched job categories for Field Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Field Service Manager jobs? Cities near Springfield, MA with the most Field Service Manager job openings:
Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,489 per year, or $35.3 per hour.

Field Service Team Lead

Mazak Corporation

Windsor Locks, CT • On-site

Full-time

Re-posted 10 days ago

Mazak Corporation rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

114th of 487 rated machine equipment manufacturers

Job description

Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Northeast Technology Center located in Windsor Locks, CT. The Field Service Team Leader will have the responsibility to support, schedule, and manage a group of field technicians. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.
Scope and Responsibilities:
Essential duties include, but are not limited to the following:
• Proactively attains a safe and healthy work environment for all employees.
• Duties will include scheduling and management of regional service engineers
• Effectively handles overflow phone calls/emails into service center as required
• Ensures customer responses are within prescribed time limits and quality as defined by corporate goals
• Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions
• Ensure personnel is used efficiently while maintaining prescribed response times
• The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
• Responsible for identifying training and development needs of your service team.
• Complete reports, assessment of problems, repairs completed, parts installed, and time involved.
• Utilizes D365 for scheduling and detailed documentation of services records
• Coordinates and expedites as required, repair parts to obtain realistic delivery dates.
• Oversees / manages overtime, takes disciplinary action in coordination with the service manager, as necessary.
• Utilizes excellent call center / customer relationship skillset.
• Proactively determines the need for specialty tools and parts and ensures these items are available Field Service Technicians arrive on site
Education/Certification:
• High Diploma or Equivalent is required
• 2 Year Technical Degree or equivalent experience is a plus
Skills:
• Project Management / high activity scheduling experience
• Customer relations experience
• Ability to multitask
• Previous supervision of field service technicians a plus
• Excellent communication skills.
EOE, including disability/vets
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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