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Field Service Manager Jobs in Natick, MA (NOW HIRING)

Sila Services

Field Service Manager

Woburn, MA · On-site

$90K - $115K/yr

Field Service Manager - HVAC Central Cooling & Heating - Woburn, MA Salary: $90,000-$115,000, depending on experience Lead the Team. Drive the Results. Make an Impact. Central Cooling & Heating is ...

Sila Services

Field Service Manager

Woburn, MA · On-site

$90K - $115K/yr

Field Service Manager - HVAC Central Cooling & Heating - Woburn, MA Salary: $90,000-$115,000, depending on experience Lead the Team. Drive the Results. Make an Impact. Central Cooling & Heating is ...

Actalent

Field Service Manager

Bedford, MA

Field Service Manager The Field Service Manager leads global service operations and drives a comprehensive service strategy that supports business growth and customer success. This role oversees ...

Actalent

Field Service Manager

Bedford, MA · On-site

Field Service Manager The Field Service Manager leads global service operations and drives a comprehensive service strategy that supports business growth and customer success. This role oversees ...

Sila Services

Field Service Manager

Woburn, MA · On-site

$90 - $115/hr

Field Service Manager Central Cooling & Heating - Woburn, MA Compensation includes a base salary- depending on experience (Salary range: $90,000 - $115,000). Are you a visionary leader with a passion ...

Sila Services

Field Service Manager

Woburn, MA · On-site

$90K - $115K/yr

Field Service Manager Central Cooling & Heating - Woburn, MA Compensation includes a base salary- depending on experience (Salary range: $90,000 - $115,000). Are you a visionary leader with a passion ...

EchoStar

Field Service Manager

Avon, MA · On-site

As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best ...

EchoStar

Field Service Manager

Avon, MA · On-site

As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best ...

3M HEALTHCARE

Field Service Engineer

Boston, MA · On-site

$70 - $100/hr

Field Service Engineer Overview The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

About the Role As part of our dynamic, growth-driven team, we're seeking an experienced Service Manager to work closely with the Regional Senior Service Manager to support the field service ...

Reiser

Service Manager

Canton, MA · On-site

About the Role As part of our dynamic, growth-driven team, we're seeking an experienced Service Manager to work closely with the Regional Senior Service Manager to support the field service ...

Gator Bio

Field Service Engineer

Boston, MA · Remote

The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both ...

Gator Bio

Field Service Engineer

Boston, MA · On-site

$90K - $120K/yr

The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both ...

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Field Service Manager information

See Natick, MA salary details

$30.5K

$76.1K

$137.3K

How much do field service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for field service manager in Natick, MA is $76,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $84,700.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What cities near Natick, MA are hiring for Field Service Manager jobs?

Cities near Natick, MA with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Natick, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,135 per year, or $36.6 per hour.

Field Service Manager

Sila Services

Woburn, MA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Field Service Manager – HVAC

Central Cooling & Heating – Woburn, MA
Salary: $90,000–$115,000, depending on experience

Lead the Team. Drive the Results. Make an Impact.

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands-on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.

What You’ll Do
  • Lead, coach, and develop a team of HVAC Service Technicians
  • Oversee daily field service operations
  • Drive technician productivity, performance, revenue, and customer satisfaction
  • Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
  • Provide technical guidance on complex HVAC service and troubleshooting issues
  • Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
  • Set clear expectations and hold the team accountable for results
  • Handle customer escalations and resolve field issues
  • Recruit, interview, hire, and onboard technicians
  • Identify training needs and help technicians continue developing their skills
  • Ensure OSHA, safety, and company standards are followed
  • Assist with budgeting, forecasting, staffing, and controlling service-related expenses
  • Partner with dispatch, sales, technicians, and leadership to improve operations
  • Identify problems quickly and implement solutions
  • Build a positive, accountable, high-performing service team
What We’re Looking For
  • HVAC service management or field leadership experience
  • Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
  • Experience leading and developing HVAC Service Technicians
  • Strong operational and problem-solving skills
  • Comfortable managing KPIs, productivity, revenue, and service performance
  • Ability to handle customer escalations and high-pressure situations
  • Strong communication and leadership skills
  • Safety-focused with knowledge of OSHA and field safety requirements
  • Valid driver's license and clean driving record
Why Central Cooling & Heating?
  • Competitive salary of $90,000–$115,000
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, sick, and personal days
  • Paid training and ongoing education
  • Growth opportunities
  • Parental leave
  • Short-term and long-term disability
  • Company-paid life insurance
  • Friends and family discounts on services
  • Year-round work
Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.

Apply today and bring your leadership experience to Central Cooling & Heating.

#MNGR1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Sila Services employees say

Benefits

Hours and flexibility

Workplace

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