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Field Service Manager Jobs in Chicago, IL (NOW HIRING)

TriMas Corporation

Field Service Manager

Woodridge, IL · On-site

Field Service Manager Company: Rapak LLC Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA Workplace Type: On-site Employment Type: Salaried Full-Time Function: Engineering Equal ...

Smiths Group

Field Service Manager

Chicago, IL

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Smiths Group

Field Service Manager

Chicago, IL · On-site

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Flex Tek

Field Service Manager

Chicago, IL

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

G&W Electric

Manager, Field Service

Bolingbrook, IL · On-site

$98K - $128K/yr

Manager, Field Service Provide a best-in-class experience for our customers by overseeing the day-to-day activities of field service technicians, coordinators, and 3 rd party service partners ...

Honeywell

Lead Field Service Technician

Des Plaines, IL · On-site

You will report directly to our Field Service Manager and you'll work out of our Milwaukee, WI location on an On-site work schedule. In this role, you will impact customer satisfaction by delivering ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This position oversees technical support, warranty administration, field service partners, parts ... Manage warranty claims, costs, reporting, and coverage decisions * .Track and improve service KPIs ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

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Field Service Manager information

See Chicago, IL salary details

$30.4K

$76K

$137K

How much do field service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for field service manager in Chicago, IL is $75,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What are the most commonly searched types of Field Service jobs in Chicago, IL?

The most popular types of Field Service jobs in Chicago, IL are:

What are popular job titles related to Field Service Manager jobs in Chicago, IL?

For Field Service Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Field Service Manager jobs in Chicago, IL look for?

The top searched job categories for Field Service Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Field Service Manager jobs?

Cities near Chicago, IL with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $75,970 per year, or $36.5 per hour.

Field Service Manager

TriMas Corporation

Woodridge, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Field Service Manager
Company: Rapak LLC
Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA
Workplace Type: On-site
Employment Type: Salaried Full-Time
Function: Engineering
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
Position Summary:
The Field Service Manager is responsible for leadingand supporting the installation, servicing, and technical support ofelectro-pneumatic liquid filling equipment at customer locations. This roleoversees field service operations, ensuring high-quality service delivery,effective troubleshooting, and strong customer relationships.
The Field Service Manager provides both hands-ontechnical expertise and leadership to the field service team, while drivingcontinuous improvement, operational efficiency, and customer satisfaction. Thisposition may also support internal manufacturing facilities with technicalguidance as needed.
Key Responsibilities
  • Lead and manage field service operations, including installation, commissioning, and servicing of equipment at customer sites
  • Provide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phone support)
  • Oversee scheduling, coordination, and execution of field service activities to meet customer and business needs
  • Support and, when necessary, participate in equipment installations and service work at customer locations
  • Ensure timely and accurate completion of service reports, documentation, and administrative requirements
  • Act as a primary escalation point for complex technical issues and customer concerns
  • Partner with engineering and manufacturing teams to resolve product or process issues and drive improvements
  • Support customer visits, including equipment trials, training, and relationship management
  • Contribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experience
  • Provide technical support to internal production facilities as required
  • Generate new machine quotations with input from Engineering and sales group
  • Ensure that machine manuals are documented and sent to customer and copies are placed in customer folders on the network
  • Leadership & Team Development
  • Lead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilities
  • Foster a collaborative, high-performance team environment
  • Support training and development initiatives, including technical skill advancement and safety practices
  • Promote accountability, professionalism, and customer-focused behaviors across the team

Key Accountabilities
  • Ensure high-quality, timely installation and servicing of equipment
  • Drive customer satisfaction through responsive and effective service support
  • Improve service efficiency, response times, and issue resolution
  • Maintain accurate and timely documentation and reporting
  • Support safe work practices and compliance with company standards

About Us
TriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With 22 locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect.
Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.
Why Join TriMas Packaging?
At TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.
When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:
Creating Value - We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.
Supporting Our People - Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.
Driving Innovation - We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.
Building a Sustainable Future - We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet.
We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe.
If you're looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you.
Qualifications
Qualifications
Education & Experience:
  • Associate's degree in electrical, mechanical, or related field (or equivalent combination of education and experience)
  • 5+ years of field service experience, preferably in equipment, packaging, or manufacturing environments
  • Prior leadership or supervisory experience preferred

Knowledge & Skills:
  • Strong troubleshooting and critical thinking skills
  • Technical expertise in industrial controls, including Allen Bradley systems
  • Experience with PLC programming (ladder logic) and platforms such as RSLogix 500/5000
  • Strong mechanical and electrical aptitude, including ability to interpret schematics
  • Excellent communication and customer relationship management skills
  • Strong time management and organizational skills
  • Ability to work independently and lead in dynamic, customer-facing environments

Preferred Qualifications
  • Experience in food processing, packaging, or related industries
  • Experience managing customer-facing technical service teams

Travel Requirements
  • Valid U.S. Passport required
  • Ability to travel up to 75%, including domestic and international travel

Compensation
In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $100,000-$115,000
Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.
Benefits
Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.
TriMas logo

About TriMas

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Bloomfield Hills, MI, US

Year founded

1988

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