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Field Service Manager Jobs in Wheeling, IL (NOW HIRING)

Smiths Group

Field Service Manager

Chicago, IL · On-site

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Smiths Group

Field Service Manager

Chicago, IL · On-site

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Flex Tek

Field Service Manager

Chicago, IL

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

QUANTERIX CORP

Field Service Engineer II

Chicago, IL · On-site

Manage your regional service workload by independently scheduling preventive maintenance, coordinating service activities in collaboration with your Field Service Manager, and maintaining accurate ...

Honeywell

Lead Field Service Technician

Des Plaines, IL · On-site

You will report directly to our Field Service Manager and you'll work out of our Milwaukee, WI location on an On-site work schedule. In this role, you will impact customer satisfaction by delivering ...

Duravant

Field Service Planner

Wood Dale, IL · On-site

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

DURAVANT LLC

Field Service Planner

Wood Dale, IL · On-site

$76K - $122K/yr

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

NVENIA

Field Service Planner

Wood Dale, IL · On-site

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

ESAB

Field Service Technician

Gurnee, IL · On-site

$53K - $62K/yr

Perform field service preventative maintenance, perform component replacement, field service ... Reports directly to Service Manager * Service Technicians - technical product questions, training ...

ESAB

Field Service Technician

Gurnee, IL · On-site

$53K - $62K/yr

Perform field service preventative maintenance, perform component replacement, field service ... Reports directly to Service Manager * Service Technicians - technical product questions, training ...

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All JobsField Service JobsField Service Manager JobsField Service Manager Jobs in Wheeling, IL

Field Service Manager information

See Wheeling, IL salary details

$30.5K

$76.4K

$137.7K

How much do field service manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for field service manager in Wheeling, IL is $76,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What are popular job titles related to Field Service Manager jobs in Wheeling, IL?

For Field Service Manager jobs in Wheeling, IL, the most frequently searched job titles are:

What cities near Wheeling, IL are hiring for Field Service Manager jobs?

Cities near Wheeling, IL with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Wheeling, IL as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,356 per year, or $36.7 per hour.

Field Service Manager

Addison Group

Vernon Hills, IL • On-site

Other

Posted 21 days ago

Job description

Service Manager – North America



A global leader in premium commercial cooking equipment is seeking a Service Manager to lead North American service operations. This position oversees technical support, warranty administration, field service partners, parts operations, and internal service personnel. The ideal candidate combines strong electromechanical troubleshooting skills with proven leadership and a customer-focused approach

.Key Responsibilitie

  • sLead service operations, including technical support, work orders, dispatching, customer communication, and issue resolution
  • .Serve as the escalation point for complex equipment problems
  • .Manage warranty claims, costs, reporting, and coverage decisions
  • .Track and improve service KPIs, including response times, first-time fix rates, customer satisfaction, and cost per claim
  • .Lead and develop internal service technicians while coordinating parts and warehouse support
  • .Manage third-party service agencies, including qualification, training, compliance, and performance
  • .Develop technical documentation, procedures, training programs, and certification standards
  • .Oversee parts availability, inventory, RMAs, supplier claims, and equipment modifications
  • .Maintain safe, organized, and professional service and warehouse operations

.Qualification

  • sSeven or more years of experience in service management, technical support, or field service operations
  • .Experience with commercial foodservice equipment or complex electromechanical systems; combi oven experience is strongly preferred
  • .Strong mechanical and electrical troubleshooting skills
  • .Experience managing employees and third-party service providers
  • .Proven ability to improve service quality, KPIs, response times, and warranty costs
  • .Strong communication, organization, and customer service skills
  • .Experience using CRM, ERP, service-management, or KPI reporting systems
  • .Technical degree or diploma in engineering, industrial technology, or a related discipline preferred
  • .Valid driver’s license and ability to travel domestically as needed


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