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Service Department Manager Jobs (NOW HIRING)

Meijer

Service Department Manager

Commerce Township, MI · On-site

... department. * Models exceptional, fast and friendly customer service. * Communicates the Meijer ... One year of management experience. * Rotational assignments in other areas of the store such as ...

DH Pace

Service Department Manager

Olathe, KS · On-site

DH Pace Company, Inc. aspires to hire a Service Manager who will manage equipment, service, and ... Will have department Budget and P&L responsibility with the expectation of effectively controlling ...

Meijer

Service Department Manager

Waterford, MI · On-site

... department. * Models exceptional, fast and friendly customer service. * Communicates the Meijer ... One year of management experience. * Rotational assignments in other areas of the store such as ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Gurnee, IL

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly, and customer-focused - that's what makes Uline ...

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Service Department Manager information

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$28.5K

$70.3K

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How much do service department manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for service department manager in the United States is $70,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,500.00 per year, depending on experience, location, and employer.

How does a Service Department Manager typically collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What does a Service Department Manager do?

A Service Department Manager oversees the daily operations of a company's service department, ensuring that customer service standards are met and that staff are performing efficiently. Their responsibilities include managing service staff, handling customer complaints, scheduling repairs or maintenance, and maintaining records of service activities. They also work to improve service processes and may be involved in hiring and training new personnel. The goal is to ensure customer satisfaction and smooth operation within the department.

What are the key skills and qualifications needed to thrive as a Service Department Manager, and why are they important?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.
What cities are hiring for Service Department Manager jobs? Cities with the most Service Department Manager job openings:
What are the most commonly searched types of Service Department jobs? The most popular types of Service Department jobs are:
Who are the top companies hiring for Service Department Manager jobs? The top employers for Service Department Manager jobs are:
What states have the most Service Department Manager jobs? States with the most job openings for Service Department Manager jobs include:
Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,342 per year, or $33.8 per hour.
Service Department Manager

Service Department Manager

Facility Solutions Group, Inc.

Round Rock, TX

Full-time

Posted 3 hours ago

Job description

Overview

Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.

As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions. Facility Solutions Group is expanding their staff and seeking a Service Department Manager, to join the Round Rock, TX team.

Job Description

The Service Department Manager oversees the daily operations of the Service department, ensuring efficient delivery of customer support and technical services. This role manages customer call intake, alarm monitoring and triage, technical escalations, and service coordination while maintaining accurate customer data and service documentation. The Service Department Manager develops and enforces scalable processes, partners with internal teams, and drives operational consistency to support a high-quality customer experience.

Responsibilities

As a Service Department Manager, you will:

  • Lead and manage the Service department operations, including customer support intake, alarm monitoring and triage, technical service delivery, commissioning support, and administrative coordination
  • Oversee the Customer Support Center, ensuring inbound calls, service requests, and Niagaraalarm events are properly logged, prioritized, dispatched, and escalated according to defined procedures and service levels
  • Manage technical service functions responsible for handling complex system issues, customer escalations, and advanced troubleshooting in support of Smart Buildings platforms
  • Develop, maintain, and enforce standard operating procedures for service workflows, alarm response, escalation paths, quality assurance, and documentation practices
  • Ensure accuracy, consistency, and integrity of customer data, system records, service history, and asset documentation across all service platforms
  • Establish and monitor performance KPIs related to service responsiveness, resolution quality, customer satisfaction, and operational efficiency
  • Coordinate service activities across internal teams, including projects, engineering, sales, and operations, to ensure seamless delivery and customer experience
  • Oversee scheduling, purchasing, inventory planning, systems administration, and resource allocation to support service delivery
  • Lead hiring, training, performance evaluations, and professional development for service and support personnel
  • Identify opportunities for process improvement, scalability, and cost optimization within service operations
  • Develop systems and tools that improve customer communication, internal visibility, and long-term service effectiveness
Qualifications

Required

  • 5+ years of experience managing operations in a technical, construction, or manufacturing environment
  • Strong leadership, organizational, and communication skills
  • Proficiency in Microsoft Office and project scheduling or ERP systems
  • Knowledge of supply chain, warehouse, or fabrication principles

Preferred

  • Bachelor's degree in Business, Operations Management, or related field
  • Familiarity with lean practices, Six Sigma, or process improvement tools

You can expect us to provide:

  • Opportunities for career advancement within the project management track.
  • A collaborative and innovative culture that encourages open communication.
  • Ongoing training and professional development to enhance your skill set.
  • Recognition of achievements and contributions to the team.
  • A work environment focused on getting things done, serving customers, and delivering quality work.
Employment Type: FULL_TIME
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About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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