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Service Department Associate Jobs (NOW HIRING)

Ace Hardware

Service Department Associate

Sun City West, AZ

$14.25 - $19/hr

... Service Department Associate will assist customers with items that require assistance in assembly or completion. They will also assist in the stocking of all merchandise and help maintain a clean and ...

NetCost Market

Service Department Associate

Hollywood, FL · On-site

$14.50 - $19.25/hr

Service Department Associate Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the ...

NetCost Market

Service Department Associate

Staten Island, NY · On-site

$16.75 - $22.25/hr

Service Department Associate Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the ...

Homefull

Department Associate

Dayton, OH · On-site

$12.25 - $16/hr

Department Associate's job duties include the following ... Provide excellent customer service, make product recommendations, and answer questions. * Prepare ...

Finnin Ford

Parts Counter Associate

Dubuque, IA · On-site

$19.52/hr

  • Medical

  • Retirement

  • PTO

As a Parts Department Associate , you will assist technicians and customers in dispensing and purchasing needed parts and supplies, pick customer orders for the service department and outside shops ...

Finnin Ford

Parts Counter Associate

Dubuque, IA · On-site

$19.52/hr

  • Medical

  • Retirement

  • PTO

As a Parts Department Associate , you will assist technicians and customers in dispensing and purchasing needed parts and supplies, pick customer orders for the service department and outside shops ...

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Service Department Associate information

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How much do service department associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service department associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is the job description of a service department associate?

A service department associate is responsible for assisting customers with service inquiries, scheduling appointments, and processing transactions. They often perform administrative tasks, maintain records, and ensure customer satisfaction in a service environment. Strong communication skills and familiarity with service management software are typically required.

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Service Department Associate jobs near you

Service Department Associate

Ace Hardware

Sun City West, AZ

$14.25 - $19/hr

Full-time

Re-posted 16 days ago

Ace Hardware Corporation rating

6.1

Company rating: 6.1 out of 10

Based on 1,481 frontline employees who took The Breakroom Quiz

36th of 51 rated home improvement retailers

Job description

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are:

10050 W Bell Road Sun City, AZ

13850 W Camino Del Sol Sun City West, AZ

17026 W Bell Road Surprise, AZ

13724 W Waddell Road Surprise, AZ

General Summary

The Service Department Associate will assist customers with items that require assistance in assembly or completion.

They will also assist in the stocking of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

Service Department:

Duplicate customer keys

Repair and build window screens

Write up work orders for window screen orders

Rekey customer locks

Cut glass

Sharpen customer items such as knives, shears, etc.

Cut and program customer vehicle keys

Complete other household item repairs for customers

Customer Service:

Provide a positive representation of Big K Ace Hardware.

Proactively assist customers in solving problems.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

Possess a friendly outgoing demeanor; work well with customers as well as associates.

Ensure all pages and calls are answered promptly, courteously and effectively.

Forward any customer complaint that cannot be handled to a member of management.

Possess strong product knowledge and knowledge of store layout and location of products.

Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

Assist in creating a positive, professional and safe work environment.

Assist with stocking of merchandise throughout the store.

Assist with maintaining back stock levels.

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

Assist with merchandise resets through the store.

Provide assistance to Management, i.e. price changes, special orders.

Ensure signage is current throughout the store.

Participate in store meetings.

Be professional in appearance and actions.

Perform all other duties as assigned.

Qualifications:

Ability to perform and understand basic mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions in order to complete service billing tickets for check out.

Requirements:

A friendly, helpful attitude, ability to work with people. A willingness to learn product features and applications to better help our customers solve their home repair problems.

Experience:

Retail or Hardware knowledge preferred, but not necessary.

Physical Demands:

Standing, walking, lifting (up to 40 lbs)

Only full-time positions are eligible for insurance benefits.

About Big K Ace Hardware:
Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our communities. Our team is full of experts, from plumbing to electrical to gardening and more.

Education:no requirementsEmployment Type: FULL_TIME

What Ace Hardware Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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