Operational and Staff Management
- Assist with overseeing all aspects of the service department’s daily operations.
- Delegate and direct service tasks, monitoring the progress of projects conducting on-site visits.
- Assist with managing service flow and schedules for the technical team.
- Handle staff needs, including hiring, training, scheduling, and performance management.
- Ensure staff follow company procedures, safety regulations, and industry standards.
- Monitor and evaluate employee performance and provide feedback.
Customer and Client Relations
- Ensure the delivery of high-quality service to clients.
- Act as a primary point of contact for customer inquiries and concerns.
- Deliver professional customer service and provide product information.
- Maintain strong relationships with customers and third-party vendors.
- Address and resolve customer complaints and issues.
- Communicate customer feedback to higher management for service improvement.
- Follow up with customers when service calls have been completed.
Company Description
We're a locally owned security alarm company that has been in business for 50+ years. Our company specializes in the installation and servicing of fire alarm systems, intrusion alarm systems, video systems, and access control systems. Our mission is to protect businesses with reliable, high-quality, professional service -- and we're looking for an experienced, customer-focused Service Department Assistant to join our team.