Service Department Manager Jobs in Texas (NOW HIRING)

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Location: Grand Prairie, TX

Summary: The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement. 

Responsibilities:

• Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards. 
• Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning. 
• Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction. 
• Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation. 
• Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues. 
• Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies. 
• Develop and implement safety protocols, compliance standards, and risk mitigation strategies. 
• Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts. 
• Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives. 
• Maintain accurate records of service activities, equipment performance, and customer feedback. 
• Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery.

Qualifications:

• Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity. 
• Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues. 
• Demonstrated leadership, team building, and people development skills. 
• Strong analytical, organizational, and project management abilities. 
• Excellent communication, negotiation, and customer service skills. 
• Proficiency in service management software and data analysis tools. 
• Bachelor’s degree in business administration, Engineering, or related field preferred; technical certifications a plus. 

About Us:

American Food & Vending is one of the largest privately-held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations.  

Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide.

We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems.

American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles.

As a nationally-recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award. This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests.

We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers.

American Food & Vending Offers:

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.

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