Service Department Manager Jobs in Dallas, TX (NOW HIRING)

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Location: Grand Prairie, TX

Summary: The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement. 

Responsibilities:

• Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards. 
• Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning. 
• Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction. 
• Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation. 
• Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues. 
• Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies. 
• Develop and implement safety protocols, compliance standards, and risk mitigation strategies. 
• Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts. 
• Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives. 
• Maintain accurate records of service activities, equipment performance, and customer feedback. 
• Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery.

Qualifications:

• Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity. 
• Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues. 
• Demonstrated leadership, team building, and people development skills. 
• Strong analytical, organizational, and project management abilities. 
• Excellent communication, negotiation, and customer service skills. 
• Proficiency in service management software and data analysis tools. 
• Bachelor’s degree in business administration, Engineering, or related field preferred; technical certifications a plus. 

About Us

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.

Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.

Our Mission

To create moments of happiness through customized hospitality experiences that delight guests and bring people together.

Our Vision

To be the best in the industry at elevating hospitality experiences for places where people want to be.

Our Values: F.I.R.S.T.

Family – Treat people as family.

Integrity – Do the right thing.

Responsiveness – Listen first. Then act with urgency.

Service Excellence – Deliver exceptional experiences every day.

Teamwork – Win together.

American Food & Vending Offers:

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.

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