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Service Department Manager Jobs (NOW HIRING)

McDonald's

Department Manager

Little Ferry, NJ · On-site

$18.50 - $23/hr

Our focus as a company is to enhance the customer experience by providing excellent service with ... Please ask the People Department or General Manager for more information. Additional Benefits: -100 ...

McDonald's

Department Manager

Athol, MA · On-site

$21.50 - $24.25/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Worcester, MA · On-site

$20.50 - $23/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Holyoke, MA · On-site

$20.25 - $22.75/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Ware, MA · On-site

$21 - $23.75/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Adams, MA · On-site

$22.50 - $25.25/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Greenfield, MA · On-site

$19 - $21.25/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Enfield, CT · On-site

$20.75 - $23.25/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Westfield, MA · On-site

$21.50 - $24/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

McDonald's

Department Manager

Easthampton, MA · On-site

$20.50 - $23/hr

Guest Services Department Managers are dedicated to ensuring Crew and Managers deliver a memorable customer experience, that sales promotions are done well, that all service staff are trained in ...

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Service Department Manager information

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$28.5K

$70.3K

$113K

How much do service department manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service department manager in the United States is $70,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,500.00 per year, depending on experience, location, and employer.

How does a Service Department Manager typically collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What does a Service Department Manager do?

A Service Department Manager oversees the daily operations of a company's service department, ensuring that customer service standards are met and that staff are performing efficiently. Their responsibilities include managing service staff, handling customer complaints, scheduling repairs or maintenance, and maintaining records of service activities. They also work to improve service processes and may be involved in hiring and training new personnel. The goal is to ensure customer satisfaction and smooth operation within the department.

What are the key skills and qualifications needed to thrive as a Service Department Manager, and why are they important?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.
What cities are hiring for Service Department Manager jobs? Cities with the most Service Department Manager job openings:
What are the most commonly searched types of Service Department jobs? The most popular types of Service Department jobs are:
Who are the top companies hiring for Service Department Manager jobs? The top employers for Service Department Manager jobs are:
What states have the most Service Department Manager jobs? States with the most job openings for Service Department Manager jobs include:
Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,342 per year, or $33.8 per hour.

Automotive Service Department Manager

Victor Chrysler Jeep Dodge Ram

Victor, NY • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Victor Chrysler Dodge Jeep Ram is looking for a strong & experienced 'Hands-On' Service Manager to run a growing Service Department. Responsible for controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.
We offer:
  • Signing bonus (based on experience)
  • Competitive base salary and monthly performance bonus
  • Healthcare, Medical and Dental insurance options
  • 401(k) plus company match
  • Paid vacation, accrued sick time

Responsibilities:
  • Oversee the Service Department to include Auto Technicians, Service Advisors, Detailers and Service Lane
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Ensure customers vehicles are diagnosed and serviced properly and in a timely manner
  • Ensure customers are kept informed of the status of repairs, and timing of completion
  • Resolve customer complaints in a timely and effective manner
  • Manage all warranty submissions
  • Conduct regular Service Department meetings, including safety meetings
  • Ensure that all required position-based training and testing is completed on a timely basis by all department team members
  • Ensure that the service department remains in compliance with OSHA, DEC etc. regulations
  • Must be results- driven, highly energized, and a customer service-oriented leader
  • Must have a passion for taking care of customers
  • Motivate, train, develop, and reward employees
  • Maintain value, quality, integrity, and a high Customer Service Index measurement

Qualifications/Requirements:
  • Previous franchise dealership Service Management experience required (Chrysler, Dodge, Jeep, Ram a plus) ; Parts Management experience in addition is a plus
  • Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
  • The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
  • The ability to use good judgment in challenging situations
  • A professional demeanor when interacting with customers
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.

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