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61 Urbn Service Department Manager Jobs Hiring Near You

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

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URBN Jobs Information

Do workers at URBN get paid breaks?

No. Most people don’t get paid breaks.
73% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Does URBN pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and May 2026.

At URBN, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and May 2026.

Are part-time workers able to get health insurance from URBN?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 12 people who took the Breakroom Quiz between December 2024 and February 2025.

Is the health insurance from URBN affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at URBN?

Some people get paid time off from work.
43% of people say they don’t get paid time off.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 10% of people with changing schedules find out their shifts one week or less ahead of time.
  • 35% of people with changing schedules find out their shifts two weeks ahead of time.
  • 50% of people with changing schedules find out their shifts three weeks ahead of time.
  • 5% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at URBN worry about hours?

Some people worry about getting enough hours.
43% of people report they worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Do URBN workers get to choose the shifts they work?

Most people get to choose which shifts they work.
73% report that they have enough control over which shifts they work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for URBN workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at URBN?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do URBN managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at URBN spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at URBN?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Is a URBN job good for students?

Most students say this is a good place to work if you’re studying.
91% of students report this is a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and September 2025.

Is working at URBN good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at URBN feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at URBN get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at URBN?

Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at URBN enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at URBN recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at URBN?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 44 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at URBN?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think URBN’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how URBN is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Service Department Manager jobs?

What are the most popular jobs at Urbn?

What are the most popular categories at Urbn?

Infographic showing various Service Department Manager job openings at Urbn in the United States as of August 2026, with employment types broken down into 44% Full Time, and 56% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Anthropologie Assistant Department Manager

Urban Outfitters, Inc.

Columbus, OH • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

URBN rating

6.7

Company rating: 6.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

30th of 104 rated fashion retailers

Job description

This position is located at 4235 The Strand, Columbus, Ohio, 43219 United States

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.


Customer Experience
  • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
  • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
Leadership + Team Management
  • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
  • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
  • Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
  • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
  • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
Communication + Relationships
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Checks in with leadership to maintain communication and teamwork on completing store objectives
  • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
  • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

  • Anthro brand fan
  • 1+ years of retail leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores


Starting from USD $18.50/Hr.

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