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Service Department Manager Jobs in Michigan (NOW HIRING)

McDonald's

Department Manager

Westland, MI · On-site

$18.75 - $21.25/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Washington, MI · On-site

$19 - $21.25/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Yale, MI · On-site

$35K - $45K/yr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Westland, MI · On-site

$18.75 - $21.25/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Commerce, MI · On-site

$18.50 - $20.75/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Bridgman, MI · On-site

$19.25 - $21.50/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Walled Lake, MI · On-site

$19.25 - $21.75/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

McDonald's

Department Manager

Kentwood, MI · On-site

$18.75 - $21.25/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

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Service Department Manager information

See Michigan salary details

$24.8K

$61.3K

$98.5K

How much do service department manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service department manager in Michigan is $61,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $72,800.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What are the most commonly searched types of Service Department jobs in Michigan?

The most popular types of Service Department jobs in Michigan are:

What cities in Michigan are hiring for Service Department Manager jobs?

Cities in Michigan with the most Service Department Manager job openings:

Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in Michigan as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $61,309 per year, or $29.5 per hour.

Customer Service Department Manager

Meijer

Rockford, MI

Full-time

Medical, Dental, Vision

Re-posted 22 days ago

Key responsibilities

  • Lead, inspire, and drive operational excellence within the customer service team.

  • Oversee area operations, financials, and compliance to ensure effective management of services and products.

  • Engage with team members for onboarding, training, coaching, and performance management.

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,652 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

Please review the job profile below and apply today!

Are you seeking to join a thriving organization where you can make a meaningful impact? Do you have a passion for developing people and delivering exceptional customer service? Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East Grand Rapids store locations!
Great benefits that start on day 1, which include: Medical, Dental, Vision, Team Member Discounts, Weekly Pay, and much more!
The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.


What You'll be Doing:

  • Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
  • Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
  • Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
  • Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
  • Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
  • Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

  • Bachelor's degree or equivalent experience.
  • Minimum 4+ years of retail/grocery or customer service experience.
  • Progressive leadership experience preferred.
  • A passion to provide industry leading service.
  • Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
  • Demonstrated ability to lead an organization that practices working safely at all times.
  • Demonstrates proactive/creative thinking and applies it to the business.
  • A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
  • A strong business acumen.
  • An innovative attitude to help Meijer set the industry standard.
  • A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

What Meijer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Meijer logo

About Meijer

Sourced by ZipRecruiter

Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

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