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Service Planner Jobs in Arizona (NOW HIRING)

Empire CAT

Service Planner

Kingman, AZ · On-site

$24.89 - $33.94/hr

Ensure service planner function is covered at all times. * Approve work order closings. * Analyze, plan, and implement status reports on timeliness and accuracy of work in process documents.

empire

Service Planner

Kingman, AZ · On-site

Ensure service planner function is covered at all times. * Approve work order closings. * Analyze, plan, and implement status reports on timeliness and accuracy of work in process documents.

empire

Service Planner

Kingman, AZ

Ensure service planner function is covered at all times. * Approve work order closings. * Analyze, plan, and implement status reports on timeliness and accuracy of work in process documents.

Sundt

Service/Telematics Planner

Tempe, AZ · On-site

Job Summary The Service/Telematics Planner supports the Equipment Services (ES) department by assisting with system administration, process improvements, telematics coordination, preventative ...

Pinal County

Planner

Florence, AZ

$53K - $83K/yr

... planning studies ... Provide customer service and answer inquiries from the public within scope of authority and explain ...

City of Bullhead, AZ

Planner

Bullhead City, AZ · On-site

$27.63 - $41.02/hr

Development Services Division: Planning & Zoning Opening Date: 08/26/2026 Closing Date: 9/9/2026 5:00 PM Arizona STATEMENT OF THE JOB STATEMENT OF THE JOB Provides a variety of public assistance in ...

Pinal County, AZ

Planner

Florence, AZ · On-site

$53K - $83K/yr

Development Services Building 85 N. Florence St 2nd Floor Florence, AZ 85132, AZ Job Type ... Financial Health and Retirement Planning Events Onsite & Online * Fitness Resources and Onsite ...

City of Kingman

Planner

Kingman, AZ

$60K - $85K/yr

About The Role CITY OF KINGMAN SENIOR PLANNER DEVELOPMENT SERVICES POSITION IS FLSA NON-EXEMPT MONDAY - FRIDAY 8:00 AM - 5:00 PM Learn more about our Benefits & Wellness Incentives The City of ...

City of Kingman, AZ

Planner

Kingman, AZ · On-site

$60K - $85K/yr

Development Services Opening Date: 07/16/2026 Pre-employment Requirements: Fingerprinting Work Week ... About The Role CITY OF KINGMAN SENIOR PLANNER DEVELOPMENT SERVICES POSITION IS FLSA NON-EXEMPT ...

City of Bullhead City

Planner

Bullhead City, AZ

$27.63 - $41.02/hr

Provides excellent customer service to internal and external customers. Performs other duties as ... planning Methods of community involvement and the public hearing process. GIS (Geographic ...

Town of Gilbert, AZ

Planner II & Planner Senior

Gilbert, AZ · On-site +1

$72K - $121K/yr

Development Services, 90 E. Civic Center Drive, AZ Job Type: Full Time Remote Employment: Flexible ... Both the Planner II and Planner Sr. positions report to the Principal Planner. The primary job ...

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All JobsService Planner JobsService Planner Jobs in Arizona

Service Planner information

See Arizona salary details

$13

$23

$29

How much do service planner jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service planner in Arizona is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.31 per hour, depending on experience, location, and employer.

What is a service planner?

Service Planners are professionals responsible for organizing, scheduling, and coordinating the delivery of services within an organization. They analyze service requirements, allocate resources, and create detailed plans to ensure that services are delivered efficiently and meet customer expectations. Service Planners often work closely with operations, logistics, and customer service teams to optimize workflows and resolve any issues that arise. Their role is vital for maintaining high service quality and operational efficiency.

What are the key skills and qualifications needed to thrive as a service planner?

To thrive as a Service Planner, you need strong organizational skills, analytical thinking, and experience in scheduling or logistics, often supported by a degree in business or a related field. Familiarity with planning software, ERP systems, and proficiency in Microsoft Excel are commonly required, along with certifications like APICS or Lean Six Sigma being advantageous. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for coordinating teams and meeting client expectations. These competencies ensure efficient resource allocation, high customer satisfaction, and smooth service delivery.

What are some common challenges faced by service planners and how can they be managed effectively?

Service Planners often encounter challenges such as coordinating schedules amid shifting client priorities, balancing resource availability, and managing last-minute changes or emergencies. Success in this role requires strong organizational skills, proactive communication, and the ability to adapt quickly to evolving situations. Building close relationships with both service technicians and clients, as well as using scheduling and planning software effectively, can help overcome these challenges and ensure smooth operations.

What is the difference between Service Planner vs Maintenance Scheduler?

AspectService PlannerMaintenance Scheduler
Primary RoleDevelops service plans, coordinates resources, and manages service delivery schedules.Schedules maintenance tasks, updates work orders, and ensures timely completion of maintenance activities.
Required CredentialsTypically requires technical certifications or experience in service management.Often requires technical or trade certifications related to maintenance work.
Work EnvironmentOffice-based with field coordination; interacts with service teams and clients.Field and office-based; focuses on scheduling and maintenance operations.
Industry UsageCommon in service-oriented industries like HVAC, utilities, and telecommunications.Prevalent in manufacturing, facilities management, and equipment maintenance sectors.

While both roles involve planning and coordination, Service Planners focus on overall service delivery and resource management, whereas Maintenance Schedulers concentrate on scheduling and executing maintenance tasks. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

Do you need a degree to be a service planner?

A service planner typically does not require a specific degree, but relevant education such as a degree in logistics, business, or related fields can be beneficial. Employers often value experience, organizational skills, and knowledge of scheduling tools over formal education. Certification or training in project management or specific industry software may also enhance job prospects.

What are popular job titles related to Service Planner jobs in Arizona?

For Service Planner jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Planner jobs in Arizona look for?

The top searched job categories for Service Planner jobs in Arizona are:

What are popular job titles related to Service Planner jobs in AZ?

For Service Planner jobs in AZ, the most frequently searched job titles are:

Service Planner jobs near you
Infographic showing various Service Planner job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,498 per year, or $23.8 per hour.

Service Planner

Kingman, AZ • On-site

Empire CAT
Manufacturing • 1 - 5K employees

8.6

Company rating: 8.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

31st of 176 rated vehicle equipment hire

People enjoy working here

Good employer

Paid breaks

Learn more about Empire CATexternal

$24.89 - $33.94/hr

Full-time

Posted 18 days ago

Job description

JOB DETAILS:
Shift
1st/Day shift
Location
In -Shop
Schedule
Work schedule to be provided by leader.
Salary Range
$24.89 - $33.94 Per Hour
JOB SUMMARY:
Communicate the repair process to all parties involved. Ensure continued job progress and coordinate resources to support the repair process and deliver an invoice on the same day that the job is complete.
ESSENTIAL FUNCTIONS:
  • Plan repair jobs through various areas, vendors, and technicians. Coordinate resources to support the repair process.
  • Resolve client complaints on billing and warranty issues.
  • Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
  • Monitor and communicate the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided.
  • Review client repair history, products, or services due provided by the Customer Service Advisor.
  • Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
  • Monitor and manage each work order daily and have a Pro-Forma summary ready for the client at the completion of requested repairs ensuring that there are no instances where a client does not receive an invoice the same day that the job is completed, within established timeframes.
  • Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.
  • Consistently improve procedures to streamline billing and warranty for assigned areas.
  • Standardize and update procedures used in reviewing and closing work orders to ensure consistency and accuracy to meet our goal of submitting same day, accurate invoices.
  • Assign priorities to open work orders to ensure they are processed to meet WIP goals.
  • Ensure that all work performed is according to estimate/quote.
  • In the event that the scope of a job changes, ensure that a change-order has been submitted for client approval (by signature or e-mail) and a signed or electronic copy of the approval or denial inserted in the work order before proceeding with updated repairs.
  • Brief supervisors and submit reports on monitoring measures such as, last-date-of-labor to invoice and work leaving shop/completed jobs to pro-forma submitted when job completed.
  • Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:
  • Ensure all parties are informed about progress and delays.
  • Develop and maintain knowledge of CAT and Empire warranty policies, procedures, and philosophies.
  • Communicate schedule changes.
  • Assist management to reach all billing goals and warranty claim goals.
  • Ensure service planner function is covered at all times.
  • Approve work order closings.
  • Analyze, plan, and implement status reports on timeliness and accuracy of work in process documents.
  • Analyze work orders to insure correct accounts are charged.
  • Monitor the accuracy of information used to establish and maintain warranty claims, records, and policies.
  • Monitor work order adjustments and charges to internal and external accounts, assure billings are accurate and timely.
  • Use "Internal Approval Process" on internal work orders to help maintain and track Empire's policy dollars.
  • Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:
  • Must have interpersonal, organization and planning skills sufficient to assist clients.
  • Demonstrates leadership, integrity, quality, teamwork, and a sense of urgency in performing duties and responsibilities.
  • Must be willing to learn about CAT products sold and serviced.
  • Must have mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process and the ability to read and interpret technical material.
  • Proficiency with computer systems and Microsoft Office products.
  • Mathematical skills sufficient to calculate percentages, compute cost per hour charges and project future expenses.
  • Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:
  • Proof of high school diploma or General Education Degree (GED).
  • Minimum 2 years' experience in organizing, planning, or scheduling.
  • Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  • The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  • The employee is occasionally required to lift and/or move up to 10 pounds.
  • If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  • The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  • The noise level in the work environment is usually office moderate.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The "Know Your Rights" Poster is available here:
Know Your Rights" Poster.
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO employer.
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