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Service Writer Jobs in Phoenix, AZ (NOW HIRING)

M HOLDING CO

Service Writer

Phoenix, AZ · On-site

A Service Writer is responsible for assisting customers with their equipment repair needs. Their duties include greeting customers and telling them about the types of services the shop offers ...

Quala

Service Writer II

Phoenix, AZ · On-site

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...

Walmart

Auto Care Center Service Writer

Mesa, AZ · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Phoenix, AZ · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Mesa, AZ · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Scottsdale, AZ · On-site

$16.50 - $29.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Mesa, AZ · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Chandler, AZ · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

CAMPERS INN INC

Service Advisor-Writer

Mesa, AZ · On-site

Campers Inn RV is looking for a Service Advisor/Writer . This role works with customers to schedule service work and communicate any additional service needed. At Campers Inn RV, we're more than a ...

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All JobsService Writer JobsService Writer Jobs in Phoenix, AZ

Service Writer information

See Phoenix, AZ salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service writer in Phoenix, AZ is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.69 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

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For Service Writer jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Service Writer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Service Writer jobs?

Cities near Phoenix, AZ with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 88% Full Time, 8% Contract, and 4% Nights. Highlights an 100% In-person job distribution, with an average salary of $50,161 per year, or $24.1 per hour.

Service Writer II

Depot Connect International

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Depot Connect International rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

7th of 62 rated cleaning companies

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

  • Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
  • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
  • Creation of repair orders to include customer concerns, contact info, unit info, etc.
  • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
  • Maintain job files with all pertinent correspondence to each job.
  • Daily yard checks and logs and update the customer accordingly
  • Update daily key performance indicators (electronic and printed) to be posted in the shop.
  • Interact with service management team, and technicians.
  • Ensure fabrication materials are readily available in stock
  • Allocate and pull parts for repairs orders
  • Research and order parts to job spec
  • Pickup parts as needed

QUALIFICATIONS:

  • High School Diploma required; Associates or Bachelor's degree a plus
  • Prefer at least 5+ years experience in a similar role
  • Self-starter with excellent customer service skills
  • Strong organizational and time management skills
  • Detail oriented
  • Strong written and verbal communication skills

DCI BENEFITS:

  • Medical, Dental and Vision Insurance
  • 401(k) with generous employer match
  • Paid time off
  • 10 Paid holidays
  • Flexible spending account
  • Optional Health savings account
  • Life insurance
  • Employee assistance program
  • Parental leave
  • Referral program
  • Tuition reimbursement

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