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Service Writer Jobs in Phoenix, AZ (NOW HIRING)

SONSRAY

Service Writer

Phoenix, AZ

$24 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Writer Location: Phoenix, AZ Job Type: Full- Time Salary Range: $24-$34 hourly depending on experience Job Summary: The Service Writer serves as the main point of contact between customers ...

M HOLDING CO

Service Writer

Phoenix, AZ

A Service Writer is responsible for assisting customers with their equipment repair needs. Their duties include greeting customers and telling them about the types of services the shop offers ...

Go AZ Motorcycles

Service Writer (GOSC)

Scottsdale, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

GO AZ Motorcycles in Flagstaff is busy and growing and we're looking for a knowledgeable Service Writer to join our team! At GO AZ Motorcycles, we recognize that knowledgeable, efficient ...

CarGuys Inc.

Automotive Service Writer

Phoenix, AZ · On-site

$24 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER / SERVICE CONSULTANT - UP TO $109,000+ PER YEARCarGuys Inc. - High-Paying Automotive Service Advisor Jobs Nationwide-----LOCATIONNationwide automotive ...

Go AZ Motorcycles

Service Writer (GOSC)

Scottsdale, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

GO AZ Motorcycles in Flagstaff is busy and growing and we're looking for a knowledgeable Service Writer to join our team! At GO AZ Motorcycles, we recognize that knowledgeable, efficient ...

Iconic Tires & Service Centers

Be Seen First

Automotive Service Writer

Phoenix, AZ · On-site

$75K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Goodyear Auto Service is now seeking experienced Automotive Service Advisors to join our teams across the Mesa, Maricopa, Gilbert, and Phoenix areas. These positions provide excellent upward mobility ...

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All JobsService Writer JobsService Writer Jobs in Phoenix, AZ

Service Writer information

See Phoenix, AZ salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service writer in Phoenix, AZ is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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What cities near Phoenix, AZ are hiring for Service Writer jobs?

Cities near Phoenix, AZ with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $49,650 per year, or $23.9 per hour.

Service Writer

SONSRAY

Phoenix, AZ

$24 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: Service Writer
Location: Phoenix, AZ
Job Type: Full- Time
Salary Range: $24-$34 hourly depending on experience

    Job Summary:

    The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

    Responsibilities:

    • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
    • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
    • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
    • Maintains a job board and helps in the delegation of work to technicians
    • Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
    • Maintains unit records by recording problems and corrective actions planned
    • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
    • Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
    • Performs other functions or duties as directed by management in line with the objectives of the dealership

    Qualifications:

    • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
    • Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
    • Basic mechanical knowledge is a plus
    • Bilingual in Spanish is a plus
    • Able to accomplish monthly service goals and deadlines
    • Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

    About Sonsray:
    Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

    Why work here?
    At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

    • Medical coverage (PPO + HSA options)
    • Dental, Vision, and Life insurance provided at no cost
    • 401K with competitive employer contributions
    • 80 hours of annual vacation, increasing with years of service
    • Uniforms provided annually
    • Annual boot voucher of $125.00
    • One full paid day off annually for community volunteer work
    • Birthday meal provided by Sonsray
    • Privately owned and operated, with decisions made based on core values rather than corporate directives
    • Annual Holiday Party, including covered airfare and hotel for employees and a guest
    • Emphasis on company growth and employee development
    • Open-door policy, fostering a collaborative environment with active owner and management involvement

    https://sonsray.com/about/sonsray-video-gallery/
    Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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