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Service Writer Jobs in Phoenix, AZ (NOW HIRING)

Northrop Grumman

Specification Writer 3

Chandler, AZ · On-site

$48K - $80K/yr

The Specification writer edits and formats technical data for use in documents such as manuals, procedures, and specifications to ensure they are prepared in accordance with complex contract ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Phoenix, AZ

Service Writer information

See Phoenix, AZ salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service writer in Phoenix, AZ is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.69 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Infographic showing various Service Writer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 88% Full Time, 8% Contract, and 4% Nights. Highlights an 100% In-person job distribution, with an average salary of $50,161 per year, or $24.1 per hour.

Specification Writer 3

Northrop Grumman Corporation

Chandler, AZ • On-site

$48K - $80K/yr

Full-time

Medical, Life, PTO

Re-posted 18 days ago

Northrop Grumman rating

8.3

Company rating: 8.3 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Secret
TRAVEL: NoDescription
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman's Space Sector is seeking a Specification Writer - Level 3 to join our team in Chandler, AZ.
The Specification writer edits and formats technical data for use in documents such as manuals, procedures, and specifications to ensure they are prepared in accordance with complex contract, government, and company standards. This effort is required for classified and unclassified documents.
Essential Functions/Key Responsibilities
  • Ensure technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format and style.
  • Perform word processing and editing of documents with Data Managers, other Word Processors, and program engineers to ensure on-time delivery of data.
  • Perform document workflow tasks using Project LifeCycle Management (PLM) tools to support change management, release, and contractual delivery of program documentation to the customer.
  • Incorporate contractually prescribed markings for managing, sharing, safeguarding, and disseminating technical documents.
  • Conduct DM Review of classified and unclassified engineering analyses.
  • Process new and revised Forms.
  • Perform other duties as assigned.

This position will work a 9/80 schedule, with every other Friday off.
Basic Qualifications:
  • High School diploma or equivalent and 4 years additional education and/or related experience
  • Comprehensive experience with Microsoft Office and Adobe Acrobat
  • Tech Writing and Tools, Procedural Writing/Editing proficiency
  • Experience with Change/File Management (PLM) Tools
  • Must have ability to obtain U.S. Government DoD Secret security clearance

Preferred Qualifications:
  • Technical writing skills and tools, procedural writing, and editing experience
  • Ability to use a broad range of software applications and conversion tools to access and integrate technical documentation. Software includes Microsoft Office Word, PowerPoint, Excel, SharePoint, Teamcenter, and Adobe Acrobat
  • Demonstrates a good understanding of document structure, familiarity with large documents and presentations, templates, styles, table of contents, etc.
  • Very accurate and consistent work
  • Ability to work independently
  • Develops solutions to a variety of complex problems. May refer to established precedents and policies. Accepts DM issue challenges and applies learned skills and problem solving techniques to assess and drive towards DM solutions
  • Understanding and application of principles, concepts, practices, and industry best practices for Configuration Data Management. This includes the five fundamental elements (pillars) of CM per EIA-649 when performing Data Management activities
  • Program Interface/ Communication
  • Experience with a Product Lifecyle Management (PLM) tool such as Teamcenter
  • Soft skills include attention to detail, communication, problem solving and judgement, teamwork, and high quality results
  • Candidate will support data management of program documentation
  • The successful candidate will possess a focus on attention to detail with technical writing and proficiency with Microsoft Office M365 and Adobe Acrobat
  • Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy

Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below:
https://www.northropgrumman.com/space
Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site.
Primary Level Salary Range: $48,400.00 - $80,600.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

What Northrop Grumman employees say

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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