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Service Advisor Jobs in Phoenix, AZ (NOW HIRING)

RWC Group - Central AZ

Service Advisor !

Phoenix, AZ · On-site

At RWC Group , our Service Advisors are more than schedulers--they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

RWC Group

Service Advisor !

Phoenix, AZ · On-site

At RWC Group , our Service Advisors are more than schedulers-they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

RWC Group - Central AZ

Service Advisor !

Phoenix, AZ · On-site

At RWC Group , our Service Advisors are more than schedulers--they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

Sun Auto Service

Automotive Service Advisor

Buckeye, AZ · On-site

$48 - $85/hr

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations. COMPENSATION: $48K ...

New

Visionary Automotive Group

Service Advisor

Glendale, AZ · On-site

Description The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional ...

Arrowhead BMW

Service Advisor

Glendale, AZ · On-site

Description Description The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

Germain Honda of Ann Arbor

Service Advisor

Surprise, AZ · On-site

$60 - $80/hr

Germain Honda of Surprise Automotive Service Advisor Surprise, AZ At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

AAA Mountain West Group

Service Advisor

Sun City, AZ · On-site

$89K - $140K/yr

Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

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All JobsService Advisor JobsService Advisor Jobs in Phoenix, AZ

Service Advisor information

See Phoenix, AZ salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service advisor in Phoenix, AZ is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.99 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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For Service Advisor jobs in Phoenix, AZ, the most frequently searched job titles are:

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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,499 per year, or $25.2 per hour.

Service Advisor !

RWC Group - Central AZ

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Be the Trusted Connection Between Our Customers and Our Technicians.

At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.

As a Service Advisor, you'll guide customers through the repair process from start to finish, ensuring their commercial trucks and buses receive the highest level of care while keeping communication clear, repairs on track, and customers informed every step of the way.

What You'll Do

  • Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
  • Listen to customer concerns and accurately document repair needs.
  • Coordinate repair orders and communicate with technicians to keep work moving efficiently.
  • Provide repair recommendations, estimates, and timely status updates.
  • Help maximize shop productivity by effectively managing repair flow and technician schedules.
  • Coordinate parts and warranty requirements to ensure timely repairs.
  • Resolve customer concerns with professionalism and a customer-first mindset.
  • Build lasting customer relationships that encourage repeat business and referrals.

We're Looking For Someone Who

  • Has outstanding customer service and communication skills.
  • Enjoys building relationships and solving problems.
  • Can successfully multitask in a fast-paced environment.
  • Is organized, detail-oriented, and able to prioritize competing demands.
  • Has previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
  • Brings a positive attitude, professionalism, and a commitment to teamwork.
  • Has a basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.

Why RWC Group?

  • Competitive compensation with performance opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and company holidays
  • Ongoing training and career development
  • Opportunity to work with one of the premier International® Truck dealerships in the West

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

If you're ready to build relationships, solve problems, and help keep our customers on the road, we'd love to have you on our team. Apply today and start your next career with RWC Group!

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.

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