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Service Advisor Jobs in Phoenix, AZ (NOW HIRING)

National Indoor RV Centers

Service Advisor

Surprise, AZ · On-site

$85K - $160K/yr

The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to ...

National Indoor RV Centers

Service Advisor

Surprise, AZ

$85K - $160K/yr

The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to ...

National Indoor RV Centers

Service Advisor

Surprise, AZ · On-site

$85K - $160K/yr

The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to ...

National Indoor RV Centers

Service Advisor

Surprise, AZ · On-site

$85K - $160K/yr

The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to ...

National Indoor RV Centers

Service Advisor

Surprise, AZ · On-site

The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to ...

RWC Group

Service Advisor !

Phoenix, AZ · On-site

At RWC Group , our Service Advisors are more than schedulers-they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

RWC Group - Central AZ

Service Advisor !

Phoenix, AZ

At RWC Group , our Service Advisors are more than schedulers--they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

RWC Group - Central AZ

Service Advisor !

Phoenix, AZ · On-site

At RWC Group , our Service Advisors are more than schedulers--they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in ...

Visionary Automotive Group

Service Advisor

Glendale, AZ · On-site

Description The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional ...

Arrowhead BMW

Service Advisor

Glendale, AZ · On-site

Description Description The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

AAA Mountain West Group

Service Advisor

Sun City, AZ · On-site

$89K - $140K/yr

Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Promotes from within As a Mercedes-Benz Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and ...

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All JobsService Advisor JobsService Advisor Jobs in Phoenix, AZ

Service Advisor information

See Phoenix, AZ salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for service advisor in Phoenix, AZ is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.62 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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For Service Advisor jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Service Advisor jobs in Phoenix, AZ are:

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Cities near Phoenix, AZ with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,559 per year, or $25.7 per hour.

Service Advisor

Surprise, AZ • On-site

National Indoor RV Centers
201 - 500 employees
Learn more about National Indoor RV Centersexternal

$85K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.
NIRVC's RV Service Advisor role is a basepluscommission paid position. Average annual earnings are between $85,000 and $160,000

Key Responsibilities:

  • Greet customers and provide them with a positive and professional experience
  • Listen to customer concerns and identify their needs
  • Document and accurately communicate service requests to the service technicians
  • Ensure that all necessary parts and supplies are ordered and available for the service technicians
  • Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
  • Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
  • Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
  • Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
  • Follow up with customers after service appointments to ensure their satisfaction
  • Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
  • Maintain a clean and organized work environment

Qualifications:

  • Experience as a Service Advisor
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent organizational and time-management skills
  • Knowledge of RV repair and maintenance
  • Computer skills, including proficiency with Microsoft Office and service software programs
  • Valid driver's license

Working Conditions:

  • This job may require standing, walking, or sitting for extended periods of time.
  • The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
  • The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

  • Medical, Dental, and Vision - Available 1st of the month following start date
  • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
  • 401K with company profit sharing
  • Over 100 hours of PTO in the 1st year
  • 4 paid Holidays and 40 hours of Floating Holiday
  • Industry leading pay
  • Brand new facilities
  • Advancement opportunities

If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.

Employment Type: Full-Time

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